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Customer Ratings & Reviews

Your price for this item is $2,099.99
The comparable value price is $2,519.99

Customer reviews

Rating 4.4 out of 5 stars with 32 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are satisfied with the 4.6 Cu. Ft. Washer and 7.6 Cu. Ft. Gas Dryer's ease of use and the automatic dispenser for detergent and fabric softener. Many appreciate the user-friendly design, noting how simple the machines are to operate. The convenient dispenser system is also frequently praised for its ease and efficiency. Overall, the positive feedback centers around the user experience and helpful features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-32 of 32 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The way they design is perfect for small space. Love that all the settings are reachable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome washer dryer combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    most washer dryer combos come in white so im really happy with this one coming in all black definitely a source of joy when doing laundry

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    in my opinion it's a good choice so far so good electric washer and gas dryer combined

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Best Buy Employee

    Rated 5 out of 5 stars

    Worth it

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine, does everything perfect and nice and small

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer Dryer Combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans clothes very well. Very efficient and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ales is the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex is a very knowledgeable and professional delivery person. He had to make 2 visits to our home. One He let us know that our gas line needed to be updated, and the 2nd visit to complete the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Great buy and capacity easy install great wash and dry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and Dryer unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, efficient and modern features to use!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer stopped working after a month, the screen states its drying but the drum isnt doing anything. I paid for the Geek squad protection for 5 years and they said they couldnt help or tried to help because it was still hnder warranty, so why did I pay for Geek squad protection. Samsung hired a third party technician that doesnt seem to want to help. DO NOT BUY, and dont buy any protection its useless.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Making sure your dryer completes a cycle is important for keeping your clothes dry. Let's get the necessary information to ensure your washer is running smoothly.

      The link below will help you address the spinning issue of the dryer and ensure it completes a cycle. Learn more by checking the hyperlinks and watching the embedded video.

      Samsung dryer turns on but doesn’t start or spin:
      https://www.samsung.com/us/support/troubleshooting/TSG01001987/

      Should you need more assistance with the dryer, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148429888) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer, saves time and it’s great for small spaces

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Door broke

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke and i cant get any help. Its been minimal time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello JessicaA,

      We understand how you feel about your experience with the appliance. We would love to extend our help.

      We would be delighted to speak with you to determine how we can best assist you with the broken door on your laundry combo. Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150618661) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 1 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad experience, customer service is suck. The installation team came 3 times and finally says its not fit. I was there without washer and dryer for 3 weeks, due to this.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with your experience with the installation team, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      Leo Samsung

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