Customer Ratings & Reviews
- Model:
- UN43AU8000FXZA
- SKU:
- 6452966
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the picture quality and ease of use of the 43" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the smart TV features, the price point, and the sleek design. However, some users have expressed concerns regarding the remote control's ergonomics and the volume control's range. A few customers also mentioned that the operating system and user interface could be improved for a smoother experience.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Love my Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TVs and awesome price!! Quality picture and sound. I love Samsung TVs.
I would recommend this to a friend - Pros mentioned:Color
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sharpness and color are fantastic’ I would buy it all over again
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family & i are enjoying our family movie time with the awesome picture quality!!
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a beautiful TV. The picture is clear and the volume works well. I’m very happy with my purchase!
I would recommend this to a friend - Pros mentioned:Picture quality
Light weight
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, clear, lightweight TV that really shines out from others. Good price also!
I would recommend this to a friend - Pros mentioned:Picture quality
Nice tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. This tv has sound quality and is also very clear
I would recommend this to a friend - Pros mentioned:Picture quality
Television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pictures and volume is awesome,wish they had old times remote .
I would recommend this to a friend - Pros mentioned:Picture quality
awesome tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the features! perfect for a decent size bedroom
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the bedroom! Great picture, good sound!
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture resolution and the sound is awesome!
I would recommend this to a friend My Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, I love that i can watch all my streaming networks without going to living room
I would recommend this to a friend- Cons mentioned:Remote control
Horrible Remote Design!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality for this model seemed the same as a lower end models that I had seen at the store. The remote control was very cumbersome and difficult to operate.  I took it back for a less expensive model with a numeric keypad. 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Iheartbestbuy,
Thank you for your detailed review of Samsung’s AU8000 Crystal UHD TV. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
- Pros mentioned:Picture quality
Good TV, while it was working. then not so much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great, setup is ok if you have a samsung account already. the problem is that after 10 Months 1/2 of the screen went dim, then a day later the whole thing went. Getting through the samsung repair process is a nightmare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi strebor71,
I am very sorry that you experienced issues with your AU8000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience.
Should you have any issues with your TV after service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Great buy. Great delivery.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product. Arrived in 1 day. Works as advertised.
I would recommend this to a friendIt’s Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everything it has seems great to me a lot of technology many channels
I would recommend this to a friendBad serie 8000
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it on December 2021, its julio 2024 and i had to fix the screen 2 times the leds, very bad serie 8000, i do not recomend it also i have a 65 and 43 inches and both sre bad
No, I would not recommend this to a friendGreat little tv for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my bedroom. Super happy with the display and hyper reactive screen.
I would recommend this to a friend- Cons mentioned:Remote control
Probably Not Worth the Money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought is TV the first day is was available to order on BestBuy.com. I almost purchased the QN43Q60AAFXZA model which was more expensive but was hesitant after reading reviews of the sounds quality. I replaced my 15 year old Sony Brava with this unit. A few things you should know- 1. Sound quality is awful. Even after following Samsung’s instructions on how to improve the sound. 2. After mounting on my existing mount the power cord is to short. Seems Samsung is cutting costs with shorter cords then Sony had previously used. Not sure how I will handle this yet. 3. Remote is not compatible with DTV Wireless Genie. I went through 20 programming settings and none of them work with the remote included. 4. DTV Wireless Genie is now extremely slow on this unit. It is placed in the same place as it was with my Sony TV but on this unit there is a sluggish lag for some reason. Overall, great picture but based on the issues above I am considering removing it from the wall, boxing it up, and returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joey,
Thank you for your review of the Samsung AU8000 Smart 4K TV. We appreciate your feedback regarding the issues you are experiencing with your remote control. You may first want to check to see if your batteries are working. Next, you may want to contact your cable company to see if an upgraded box is available. Please also be sure that the distance between the cable box and TV is not too far apart. Then, follow these steps:
1) Reset the connection of your remote by going to Source > Universal Remote Setup
2) Select New Device
3) Choose the Device Type on the TV screen
4) Follow the instructions on the screen to finish setup
Your TV and the remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.) to make controlling everything even easier.
Note: Occasionally, the device may not respond after it's registered. To make sure the connection is made, you need to re-register the device.
To improve your audio experience, there are several sound settings on your TV you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
The lag issues you are experiencing may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Select Settings- Support- Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.
I hope these tips help improve your experience. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Bad !!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with my tv, turns on and off all day long. Took it for service but is still not working properly. Frustrating
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never stated it didn’t have a remote or the correct cord, I will never purchase by curbside again. Didn’t say it was a shelf product. And I’m not happy. LED SCRATCH
No, I would not recommend this to a friend