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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 106 reviews

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Rating by feature

  • Picture Quality

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the excellent picture quality and lifelike colors of the 43" Class QN90C Neo QLED 4K UHD Smart Tizen TV (2023). The ease of setup and user-friendly interface are also frequently praised. While some users find the remote control less intuitive, the overall experience is considered positive due to the impressive display and smart TV features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 106 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect for Gaming!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been thinking about upgrading my tv for about a year now and did some research on different brands but decided on this one. My last three tv's all have been Samsung. I wanted a tv for gaming, watching and streaming content. The picture quality is excellent. The gaming bar is definitely a nice feature and the tv does 120hz. I can definitely tell the difference when playing Call of Duty its just more responsive and less laggy. The tv speakers are alright but would recommend a sound bar. Overall I'm happy with the tv so far!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    So far, Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, working beautifully. Great picture and sound. Easy to use remote. Setup a bit expensive but convenient. Only issue: haven’t been able to connect to aerial antenna as an additional source. I have DirecTv as main source however.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Samsung qn90c qled,uhd,and hdr.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality, especially in gaming mode and easy to set up as well as adjustments.. definitely recommend this tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Buy this TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy set up, great picture and pairs well with Samsung sound bar. I’m a Samsung fan boy, so the upgrade from Crystal 4K to Qled was a huge difference.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase I upgraded from a sony 32inch to the neo qled 43inch

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sunporch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great quality television and has a nice picture. We gave it in a sunporch so sometimes we get a little glare, but it is not bad at all. The sound is great. We anticipated needing a sound bar but we do not need one.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Stunning 4k

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The samsung qn90c 43 inch fits perfectly in my office room. The video quality is vivid and bright. Easily lights up the room. The tv has 4 different video settings for how it displays video. It is also seamlessly compatible with my samsung S24 Ultra.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy hook up and programming. Great size like to move around beautiful picture and colors.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    An A+ NeoQled TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased w/the high quality of the NeoQled. Its clear picture and sharp sound make TV time most enjoyable.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture movies, tv shows and definitely for hrs gaming. Perfect size for what I need at this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best quality TV I've used

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is a of the best I've used most big TV's will stretch the image if you play older games on them however the AI in the TV upscaled them instead of stretching they looked so good it felt like I playing on an emulator.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Truly wonderful picture quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV truly an amazing picture. Streaming, gaming all at the top.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For what

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great except for the volume I bought a sound bar now it’s fine

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality control

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought two of these, one from Best Buy and the other from Amazon, both of which had dust stuck all over inside the screen in multiple places and was visible at normal viewing distance. The one from Best Buy was delivered in worse condition, box was opened and taped back at the bottom when it was delivered so even the packaging can use improvement. As for the poor quality control, they need to inspect these sets more closely, expecting customers to pay for sets in this condition isn't acceptable. I noticed they didn't even have a screen protector to peel off and there was dust and dirt all over the back of the TV inside the box, its like these are being assembled and boxed inside some dirty warehouse. The pictures I took may be a bit hard to see on here if they get converted down in quality and the camera had a hard time showing all the small areas, was worse in person. I hope Samsung addresses this issue soon, the TV makes for a good PC monitor its just too difficult to use with flaws all over the panel right out of the box.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      skvenge,

      We appreciate you sharing your experience with Samsung's QN90C TV. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Broken television delivered

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television does not perform to specifications. Upon plugging it in, the inner portion of the screen was cracked. This TV is unusable. I am highly disappointed and am on an 11+ minute hold with BestBuy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      bestbuycustomerlongtime,

      We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Broken / horrible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broken tv delivered and the lady in charge of helping me decided to have an attitude and make me wait even longer than necessary

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LottoDreams,

      We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great picture ,easy set up,good features,remote not so much

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Built-in & wireless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a smart-tv that could fit in my Pottery Barn ottoman because I have a small house. Fortunately, Samsung/Best Buy offered a television that fit the bill, and had exceptional quality/features/picture!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Excellent picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture and color quality. It’s amazing how the technology has evolved. This is my third Samsung TV and they by far have the best graphics, refresh rate and over all quality. My first Samsung TV has lasted about 10 years with no issues. I’m looking forward to this TV lasting just as long! I also really love the new remotes as well as the ability to turn the TV off and change what I am watching with Alexa. The sound quality is good too.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Lives up to my expectations!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it. Buy it. Great quality picture, affordable cost for QLED with 120hz refresh, small remote…like, what else do you need?

    I would recommend this to a friend
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