Customer Ratings & Reviews
- Model:
- UN43TU690TFXZA
- SKU:
- 6514057
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 43" Class TU690T Crystal UHD 4K Smart Tizen TV (2022) for its exceptional picture quality, ease of use, and affordability. Many appreciate the straightforward setup and the vibrant colors. While some users expressed concerns about the remote control and occasional reliability issues, the positive feedback on picture quality and ease of use significantly outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent excellent installation right size works great I stream and don’t meet tv service with this tv tv installation was on time great customer service and answered all questions great idea for this tv
I would recommend this to a friend- Pros mentioned:Picture quality
TV 43'
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SAMSUNG HAS A GREAT PICTURE 4K AND GREATEST SOUNDS.
I would recommend this to a friend Samsung lives up to the name
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG..excellent tv, great for gaming if your wanting a smaller tv
I would recommend this to a friendJust my luck... bought a dud...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally mounted this to the wall, read the setup guide and turned it on, connected it to the wifi, and as I was logging onto my premium apps, the top half of the screen dimmed by 50 percent. I got on the internet and googled the issue and it's very common for older Samsung TVs... but not one with 3 hours on it. In the pics you can see a blue bar across the top that should be the same brightness as the blue bar at the bottom. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertD,
Thank you for purchasing the Samsung TU690T TV and for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections.
2. If the issue persists, define precisely what is wrong with the display.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception.
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
TV delivered with broken schreen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two TVs Samsung 43" Class TU690T Series LED 4k in last black Friday, I received these two TVs on November 23, 2022. However, I opened only on box last year, because the bedroom that the other TV should be installed was not ready to receive the TV. Today, on 02/05/2023 I finally opened the second TV box to install the new TV in my son bedroom and the TV's screen is broken in two points, and the Return period ended Jan 14, 2023. Now, I can't do anything else, just sharing here for everyone learn with my error, and always open a box soon you receive to double check if everything is good with yours product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarlosSouza,
We appreciate you sharing your details regarding the screen defects on your TV. Please know we are here to help! Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller.
Please give us a call so we can better assist you. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Great product for a great price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking at purchasing a second unit. A great picture and great sound!
I would recommend this to a friendBrand response from Samsung
Posted .gman,
Thank you for purchasing the Samsung TU690T TV. I am glad you are enjoying your new television featuring our ultra-fast Crystal Processor 4K and HDR for stunning definition and a naturally crisp and vivid picture.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help.
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
What a bummer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased the same TV in the past, and it has worked great. Just got a new one for my gym, used it twice and it won’t turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AmberN,
I'm sorry that your TU690T TV will not turn on. Please know we are here to help and have a few troubleshooting tips for you to try.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. If it is on, it means that your TV is receiving power and the culprit is likely the remote. Please try to power the TV on through the button below the Samsung logo. If it powers on, I recommend changing the batteries on the remote and possibly replacing the remote.
If the red light below the TV is not on, please try the following:
1) Unplug the TV from its power source for 30 seconds. Then try to power it on again.
2) Try a different outlet that you have confirmed works properly
3) Press the Menu button on your remote. If the Menu appears, then this confirms your TV is powered on. Next, follow these steps:
・Confirm that the TV is set to the same source as the external device.
・Test the HDMI cable. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
・Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
Finally, if the red standby light is blinking, please try unplugging the TV for 30 seconds and then try again. Also, confirm that the outlet you are using works with other devices.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping for an excellent product. This Samsung model has disappointed me a great deal. Too bad there was no way to watch the same TV set on the floor at any store... Poor picture quality... Really bad purchase...
No, I would not recommend this to a friendBrand response from Samsung
Posted .VID33,
It’s unfortunate to hear you’re not fully satisfied with your TU690T TV’s image quality. If the picture you’re seeing is not to your liking, there are several picture settings you may want to try adjusting.
Go to Home > Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Wow!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new T.V. that was actually shipped shattered. Box had been opened & the return process was ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ExtremelyDisappointed,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was value for money I like it and looking great on my wall.
I would recommend this to a friendBrand response from Samsung
Posted .Hi StevanR,
While it’s great to hear you’re enjoying your TU690T TV, please let us know if there’s a specific issue that you’re experiencing that has caused you to give this TV a 3-star rating.
You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Color, Picture quality, Price
Amazing TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV to add visibility for my spouses restaurant/bar kitchen see what is happening in the bar and dining room area while cooking. It is connected to the camera system DVR. It is amazing! Picture, is clear, color is rich, screen visibility if very nice, and the price was right. Added bonus that it is a smart tv, so we can switch it over to tv and watch a wide variety of movies/shows from the extensive list of Samsung's channel availability. Very much worth it for the price!
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Awesome Picture & Sound + the remote has numbers!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE this tv. I went up and the size from my previous tv but needed something that would fit between my mantle and ceiling and this is perfect. The one thing that drew me to this tv was the numbers on the remote. I hated my old tv remote and having to scroll through the guide to find what I wanted to watch. Being able to just punch in the number makes it so simple and easy. It was quick and easy to set up and connect my internet and blu-ray player to. I've had it for about a month and a half and haven't had any issues. I did buy the 5 year extended warranty because well, better safe than sorry.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV but check bolt length for Wall Mounts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV's quality is great. Once mounted the setup was simple. The TV overall has been great. The only thing I found is that when I was putting the brackets on for mounting the TV on the wall, the specs didn't quite match up. I used a Sanus wall mount that I've used for multiple other TVs. The bolt size through the brackets and into the TV was supposed to be M2x20-22mm according to the TV's quick guide instructions. The M2x20mm wasn't long enough to even start threading and with that, if an M2x22mm was available, I wouldn't have trusted that it would have had enough threading to support the weight of the TV. I ended up picking up M2x25mm bolts and those got enough threads into the back of the TV that I was comfortable mounting it at that point and haven't had issues. So, great TV but you may need to verify the bolt length being used if you are mounting the TV
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Samsung Tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for its size. Picture quality and video quality are outstanding. Price is very reasonable for the size. Samsung makes exquisite TVs.
I would recommend this to a friend - Pros mentioned:Color, Picture quality, Smart tv
Beautiful picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually buy vizio tvs but i decided to try the samsung. This has amazing picture quality! The color is absolutely beautiful. The remote is easy to use. The sound is great quality. There is an option to make subtitles bigger or smaller, to change the font and color. I love that it is a smart tv. Very happy with my purchase
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Processor speed, Remote control
Samsung quality and affordable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality tv picture and sound. Processor lags with streaming. I don't care for the remote
I would recommend this to a friend - Pros mentioned:Picture quality
My Samsung televisions are the best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All my televisions (I have five ) are Samsung and they are the best . In my three bedrooms and the kitchen we have the 43 inches .The one in my leaving room is 80” .They all have amazing sound and picture.
I would recommend this to a friend - Pros mentioned:ColorCons mentioned:Remote control
Amazing home tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great tv, works solid and coloes great. The bluetooth is nice to have when your trying to be quiet and want to connect to headphones,Not a giant fan of the setup of the remote but thats hinestly my only complaint.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Excellent price. Terrible service.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung at a phenomenal price. I use it as a monitor and replaced a 1440p 27 inch monitor. It has choma 444 and low latency. Make sure to select game mode if you use it the same way. Best buy service really missed on this one. I ordered online at 9am and showed up at 7pm. It never said it was ready. I went to the pickup window and the guy tried to tell me that ordering online was a long process. I got the cashier next to him and got him to confess there was a pallet full of them right behind me. Which put the lie to the first guy saying they were sold out. The cashier appeared high and lied repeatedly to me and got caught right away. I cancelled the online order and bought one of the ones from the pallet. Yeah hard to get good workers now I guess.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Samsung - 43" Class TU690T Crystal UHD 4K Smart Ti
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this tv for the bedroom, i like it so much that i bought a second one for the den. a great tv for the money and comes with free access to the Samsung channels. easy setup with scan of my smart phone, only had to put in access code to my wifi. i highly recomend
I would recommend this to a friend
