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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 31 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers frequently mention the appealing design of the 43” The Frame Customizable Bezel, noting that it resembles a picture frame when not in use. Customers also highlight the good quality of the product. There were no negative comments about the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-31 of 31 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in white for my frame tv and it looks fabulous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful color bezel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bezel is beautiful. A nice addition to the picture frame

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice but make sure to match correct year model wia

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice concept but didn't fit the 43" frame Samsung I have ( I think mine is the 2020 version). Make sure to check in the specs what year model these frames are for. I missed that detail during the purchase process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Frame

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love The Frame TV. Geek Squad was very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was done to to perfection: I couldn't be happier; Grade A+

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice for the price even though it is just plastic.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a hundred bucks this is a winner. We did buy a DECO TV frame which was $310. Though the DECO is nicer it isn't $200 nicer -- plus it never sat flat so it was returned. Installed white on 43" TV that sits over our mantle and matches nicely -- actually like the thin frame and the sensors work with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fragile Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frame cracked during installation so I didn’t end up using the clips.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality and overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flimsy and cheap looking. Was not aligning. The fasteners do not fit!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    My TV does not work and the white custom frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No follow up calls , and unfinished installation we do not have the white custom tv frame installed tv does not work

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Frame

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great frame! love the look. Will definitely buy more to switch it up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT SHOP AT BEST BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this in store because they did not have it in stock and they sent it to the wrong address so I did not receive it. I called customer service and two different people hung up on me without helping me. I then went into the store and all they would do is call the same customer service line and said they needed to file an investigation and would not refund me. So I have paid for this and have not received it. So essentially BEST BUY STOLE MY MONEY. THEY ARE USELESS. DO NOT SHOP HERE.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LoFo,

      Please know you are leaving a review for the Frame TV Bezel, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Pro Samsung

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