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    • Brand Response

      MrSamsung 

      June 20, 2017

      Casey

      Thank you for purchasing the Samsung MU7000 4K TV. I am sorry to hear that you are experiencing audio and remote issues.
      Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung