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Customer reviews

Rating 4.7 out of 5 stars with 840 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, color, price, gaming experience, sound, and smart TV features. They appreciate the easy setup and great graphics. However, customers are negative about the remote control, refresh rate, some smart features, and connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 840 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Next Best TV to QLed. Better Price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to pay the additional price for what the QLED set was selling for (sale). The Samsung 8-Series picture is excellent and an upgrade to my JVC. The sound could be better, however, I plan on adding external speakers. No issues with the contrast. Color is lively and bold. I am happy with my decision,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Clear picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new TV and got this one. A little nervous because it seemed so big but now it seems just the right size. My main thing wasn't a lot of options -- what I really want is a clear picture and halfway decent sound. I also want something that is simple, that isn't complicated to use. I think I did OK

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Awesome TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is definitely a premium product for a reasonable price. The only thing I wish it had come with would be a higher refresh rate. Only capable of 60hz. Not 120hz as the rep told me it was capable of.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Excellent TV. Does not come with mounting screws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect TV for our bedroom. It looks just as good as our Q6 Samsung. Hard to tell the difference. Was researching TVs and decided on this one at half the price we paid for our Q6. Really happy with this purchase. My only complaint is that it didn’t come with screws to mount it. I was all set to mount the TV to an existing mount and didn’t have the right screws. I had to special order them and wait a few days because the hardware store didn’t carry them.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! This TV has been remarkable! The picture quality is amazing, especially when watching shows/programming that is actually 4K/UHD. Even if what you're watching isn't of the greatest picture quality, it will upscale it and will make it better. I also use this TV for gaming with my PS4 Pro and Nintendo Switch, and the TV's performance is excellent (remember to use Game Mode). As one would expect with a non OLED TV, sometimes blacks aren't as black; however, the Game of Thrones episode "The Long Night" in the final season where many complained of the episode being too dark looked okay. (I rewatched this episode at a friend's, and it was very hard to see on his TV.) For what we paid, my family and I have enjoyed this TV very much. The only negative we have found is that this Samsung doesn't have an auto-on timer, which is a feature we like to use when going out of town. As a side note, we have found Netflix to be the best source so far for 4k/UHD programming.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Great Mid-Range TV

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a pre-2010 1080p TV to this thing so I don't really know how well it compares to other current models. I will say that the apps are really fast compared to fire stick/chromecast. The only issue I've had with it is that I couldn't get 1080@120 Hz working with my PC.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great low cost higher end 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your looking for a more affordable 4K tv but with most of the features (true HDR) the NU8000 series is just what you need. Far better than most low end 4K TVs and a pretty good deal when comparing to the nicer QLEDs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great 4K tv

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is a fantastic for its value. There’s definitely better picture quality out there, but this is truly a 4K tv and for the price you can’t go wrong. I also love the remote it comes with; you can control your Xbox with this remote and it’s so simplistic to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV!! Great picture and the perfect size! One issue I have is that you cannot hit the remote and turn up/down the sound fast. It takes you to push the remote each time to get the sound to go up/down one. Not good if you need to turn the TV up or down in a hurry!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best investment ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated to this TV about a month ago now and I have absolutely no complaints! I love the picture quality, and the soundbar isn’t really necessary unless you like surround sound during movies. The volume on the tv itself is great on its own. The SmartApps is also a huge plus. Being able to switch between YouTube, Netflix, and Hulu in a matter of seconds has been extremely convenient. Finally, the automatic game mode, is phenomenal!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    exellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first smart TV. Excellent picture quality. Was concerned about ease of operation, but have found it somewhat intuitive and easier to navigate than out 10 year old one was. We only use the terrestrial antenna features so haven't been very deep into its operation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent Television w/Incredible Color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent television with extraordinarily vibrant color. It is very easy to use and the picture makes even old footage look incredible. I highly recommend this television. You will not be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 4K tv for my bedroom and use it for many different things including streaming and gaming. I also have an OLED tv so it is very hard to be unbiased when comparing picture quality but the refresh rate and response are good on this set. Also the built in apps provided by Samsung are good and of a greater variety then on the oled that I have. Gaming is not laggy on this set and movies and HDR content look very good.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you find it for below 520$ including tax just take it. You will be so happy with your purchase. We have got "n" number of compliments for this TV. The best TV Samsung ever produced as of now in my view. We really love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great quality TV at a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never seem to go wrong when I buy a Samsung and this TV is no exception. Picture quality is very good and the TV was very intuitive to setup and use. Keep the packing materials though as this TV is a little more delicate than some of the others I have purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Very Good TV at Decent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High Def good picture quality easy to set up and navigate. Good color, my son is happy with the quality for gaming previous TV was Sony Bravia. Only down side had to watch youtube vid on putting base on. Very happy with purchase under $500 with 3yr protection.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Nothing Special

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit after seeing it in the store. This is the 2018 model, and it looked nice enough on display. I figured it had to have some stellar upgrades over my 2014 Samsung Curved television, plus it was on sale, so I pulled the trigger. Big mistake. As soon as I had it set up and turned on, I was disappointed. The 4K picture was nice, as expected, but it looked glossy and fake. Watching the hockey game that night on the Apple 4K stream was a nightmare. I could not find a setting where the picture looked crisp and clean. In fact, I ended up going back downstairs to watch on the old 2014 model. I am not sure what happened here, but I saw no improvement whatsoever in this 2018 model. I am sure there are some redeeming qualities somewhere, but with Best Buy's quick 15 day return policy, I was not willing to wait around and find out. Instead, I exchanged it the very next day for the Sony Bravia X900E at the same exact price. Wow. What a difference! The Sony blows it away.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Hi Anthony,

      I am sorry that our NU8000 series did not meet your need.
      Samsung offers a feature called Auto motion plus to enhance motion performance.
      Although this is an improvement for most, some viewers feel it differently.
      Therefore we include a menu that allows you to customize how the TV processes motion allowing all customers to dial the TV in to make it look great for them.

      Should you ever decide to give Samsung TV products another try, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513

      Again, my sincerest apologies. We hope to regain you as a customer in the future.

      -Samsung Ambassador. Samsung

  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    This TV has it ALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly the best Tv in its class. It’s a smart Tv so it includes Hulu, Netflix, YouTube, and even a browser. The picture quality is extremely clear. The structure of the Tv itself is built with quality materials. A lot of bang for your buck with this one!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had issues with TV's from Best Buy in the past. Specifically, vizio. This unit appears to be outstanding. Great picture, good sound and intuitive. For a reasonable price I got the sound bar and am glad that I did. Service folks were excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up Ease of operation Great picture Remote needs to be more user friendly

    I would recommend this to a friend
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