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Customer Ratings & Reviews

Your price for this item is $1,304.99

Customer reviews

Rating 4.4 out of 5 stars with 221 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers regard the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and CleanGuard highly, praising its ease of use, quiet operation, and excellent cleaning performance. Many appreciate the machine's design and large capacity, finding it suitable for even bulky items. While some users experienced minor challenges with the app's functionality, the positive feedback on cleaning ability and convenience outweighs this concern. Overall, the washer receives overwhelmingly positive reviews for its performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 221 reviews
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and quiet. Delivery was timely and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really efficient!! Love the super speed option!❤️❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An awesome machine- it’s a joy to do laundry now!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Better options than Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No interior light. Not easy to choose cycles or modify. Expected much better in upper end model. Smart app is a useless feature. The only reason it does not get one star is that it does wash clothes. I am going to return for a better washer and dryer. (LG possibly.) Samsung has lost a customer with their long line of sub-par products. Highly disappointed with 3 of 4 Samsung appliances purchased on 12/1/21.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello GMan,

      Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Thank you!

      -Angelica Samsung

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Better than Ol'cluncker by 1million.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the front load ... not hard to balance .... easy buttons!! Get this machine you will not regret it !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed in product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed in my purchase, this was supposed to be open box excellent condition, absolutely opposite of what I received. Dings and Dents on washer, there is a problem when it spins which I have to call and use Samsung now and hope it can be fixed. Not happy at all!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
      or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      Melardo Samsung

  • Pros mentioned:
    Cleanliness

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. We had the older version of this and upgraded, stuck with Samsung and glad we did.

    I would recommend this to a friend
  • Pros mentioned:
    Cleanliness

    Rated 5 out of 5 stars

    Thanks Best Buy Outlet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price and quality is what I was looking for and it was what I found in best buy outlet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aesthetic wise this washer is beautiful looking. Feature wise is way better with wifi connectivity that you can adjust the settings, see where your washing stage is at (washing, rinsing, etc). It also washes faster than my old washer thus saving me time. In my old washer, it takes a little over 1 hour to wash the laundry but this takes about 45 minutes. It has a dryer option but needs a compatible dryer hook up.

    I would recommend this to a friend
  • Pros mentioned:
    Cleanliness

    Rated 5 out of 5 stars

    No more laundry off of my home!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washer. Top quality N great price ! Greatest deal so far at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Does an amazing job and let’s me know when it is done.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect machine! I strongly recommend! Beautiful design and many options to laundry!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase. Worth it.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a huge upgrade for us. I’ve always been worried because I hear horror stories about how these don’t last. I honestly think it’s because people are buying the cheapest models that are always on sale. We wash all the time with these. Our utility bills are smaller with them as well. Not as much wasted resources.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Family of 5 do a lot of washing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful design and durable for a family of five,

    I would recommend this to a friend
  • Pros mentioned:
    Cleanliness

    Rated 5 out of 5 stars

    Best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and really worth.!!! Definitely recommended

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    A must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I made this purchase. Was definitely an upgrade

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It's beautiful but keeps giving trouble!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is beautiful but unreliable. In 4 months, I've had to make 3 service calls about the same problem. It repeatedly gets to the 01 minutes left and won't complete the wash cycle. The first time I called Samsung and they told me how to remedy the problem (run the calibration cycle). Silly me didn't write it down. The second time, they sent a text with the instructions. The third time, they're sending a repair person. 2) It's difficult to make it work, to add a rinse cycle, any other extras. Too much electronics, IMHO. I would prefer a dial with words to choose my cycle. I would not buy this "smart" product again. UGH.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi HPallinonereviewer,

      Thank you for your honest feedback and we hope you are in good health. We are saddened to know that you have difficulties with the washer. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.

      Please click on the link below to resolve your concern regarding your washer.

      https://www.samsung.com/us/support/troubleshooting/TSG01000977/

      https://www.samsung.com/us/support/answer/ANS00087882/

      https://www.samsung.com/us/support/answer/ANS00061937/

      Please click on the link below for basic washer operation guide.

      https://downloadcenter.samsung.com/content/EM/202103/20210309160841559/A1-WF8800_SEHA_LABEL-TAG_DC68-03928G-00_NA.pdf

      Please click on the user manual link below and turn to pages 40 and 41 for the cycle chart.

      https://downloadcenter.samsung.com/content/UM/202103/20210309143020966/A1-WF8600-MD_DC68-04067B-01_EN_MES.pdf

      Please feel free to communicate with us through the channels below if you have additional questions.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number: 1144238549

      Leo Samsung

  • Rated 3 out of 5 stars

    Good but could have been better.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would’ve liked the smart feature App to be able to turn on the washing machine.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Ceez, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143615756) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

  • Rated 5 out of 5 stars

    Lovely washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The easy to clean door seal is my favorite part. It is a cinch to clean and keep your clothes smelling fabulous. There are so many cycles to choose from to effectively clean your clothes depending on what type of clothing or articles you may be washing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Louder then the washer I just gave away for free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just used my new washing machine for the first time, it makes a very loud helicopter noise and vibrates like crazy during the spin cycle, upon this happening I tried contacting customer service via chat and my one minute wait turned into a 30 minute wait and still no one came To the chat. I’m really disappointed because this washer is louder than the one I just gave away for free, and the reason I gave it away was because it made a loud noise during the spin cycle.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Joey, I understand you are having some concerns with your Samsung Washer making a lot of noise and know is very alarming. I want to provide you with some helpful information to ensure you are getting the best performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      If you are still having problems, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143659080. We thank you for being a part of our family and for choosing Samsung in your home. ^Brad Samsung