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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 262 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers praise the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and OptiWash for its excellent wash quality, ease of use, and quiet operation. Many appreciate its large capacity and efficient performance, along with the convenient smart features and sleek design. The connectivity options, allowing communication with other Samsung devices, are also frequently highlighted as a positive aspect. Overall, the positive feedback focuses on the machine's effectiveness, user-friendliness, and modern design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 262 reviews
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy wife with this purchase. Washing just very well. Control with SmartThings

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washing machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine works great. It was a challenge installing it on the tile floor as it was "dancing" across the room but some tape did the trick. The guy installing it said that this was his last resort but it works.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Washer Ever!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer I have ever owned! Easy to use and cleans clothing like a dream

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Newest Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received it. So far so good. I love the preloaded detergent.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    was good while it lasted

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was a a great washer but decided to self destruct not long after we got it, the concrete around the tub broke off and busted the entire washer up

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s a great washer so far. Still getting used to it. Had a top loader and now using this and a dryer in the non-stacked config. Interface to get a load going is a bit slower compared to fixed switches and buttons. Love the Wi-Fi connected interface!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    controls are to arduous

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controls are hard to navigate and the startup of the washer takes to long.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there iconsume, I would like to congratulate you on your new Samsung Washer and appreciate you taking the time to post your review. I understand you are having some concerns with navigating some of the cycles and would like to provide some help on that. See link below:
      https://www.samsung.com/us/support/answer/ANS00061937/
      We thank you for choosing Samsung in your home and welcome you to our family. ^Brad Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value for money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for money and very easy to use! I love the washer

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Smart, quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart and powerful, pretty quiet and looks really good

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer so much, it does a great job and is so quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so many features with just a click never tried much

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like , the machine stops all the time. !!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Thalison, I realize that you are experiencing issues with your Samsung Washer stopping during the cycle and know that must be very aggravating. I would like to provide some assistance in getting only the ideal results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/
      If you are still in need of assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143539587. We would like to welcome you to our Samsung family. ^Brad Samsung

  • Rated 1 out of 5 stars

    Total waste of money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute piece of garbage. Bought this as an unused floor display model with the matching dryer and had them repaired multiple times including having to pay over $500 a couple weeks after the warranty expired. These Samsung products have been the worst experience in anything I have ever purchased. Never will I purchase another Samsung product or recommend the brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine worked great for one year and then while running a small load made a very loud noise during the spin cycle. Geek Squad came out to repair and said that the interior bolts and counterweights broke off and this could not have been caused by consumer error and was the result of a manufacturer error. Repair cost is greater than cost to replace. Disappointed as of course this happened only ONE MONTH after the manufacturer warranty expired. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how it feels to have an appliance that only worked for a month, mary. Let us help!

      Samsung washers are generally quiet; most noises are standard or easily corrected. Noises can vary and are hard to describe with words, so to identify the proper troubleshooting steps, you'll want to pick the noise in these guides that is most similar to what your washer is making, even if it could be a better match.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Washing machine shakes & vibrates or is noisy:
      https://www.youtube.com/watch?v=ywOrH59K9Rw

      You may also refer to page 63 of the user manual for other solutions when the washer makes noise.
      https://downloadcenter.samsung.com/content/UM/202301/20230103163258413/A1_WF8800-AD_SimpleUX_UM_DC68-04067C-03_EN_MES.pdf

      For reference, I've included the guides to learning the best laundry load size for your Samsung washer, its settings, cycles, and features.
      https://www.samsung.com/us/support/answer/ANS00080262/
      https://www.samsung.com/us/support/answer/ANS00061937/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145620571) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Worse washing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one I bought started makinh loud noises when i spins and they exchanged it with new one, second one only lasted 13 months and it started making very loud noises when it spins. I would not recommend this item nore best buy protection plan. I bought protection for $200 and it expired after 12 months and if you dont renew it you lose the protection on your items as well.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Raza,

      We can imagine how it feels to deal with the loud noise coming from the washer while spinning. We are here to help.

      I have shared the model's user manual link below about the steps if the washer has excessive vibrations or makes noise on page 63.
      https://downloadcenter.samsung.com/content/UM/202306/20230630143809760/DC68-04067C-04_IB_A1_WF8800-AD_SimpleUX_EN_MES_230626.pdf

      In addition at the link above, please see the link below for more steps.
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146246533, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Great Stackable Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Love that it's stackable to take up less space in my small laundry room. Makes the room feel much bigger. Remember to order the stacking kit ; )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great by

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this purchase, excellent washing machine, I have seen a lot of negative reviews about Samsung front end washing machines don’t believe the hype

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted about a week. Buyer beware.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just about exploded on it's 4th use. Bought it through best buy and had it professionally installed. Something popped inside during the spin cycle and it about shook itself out the window and started leaking. Looks nice but would not recommend.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Erik, I understand you experience has not been ideal with your Samsung Washer and know that is alarming. I would like to provide some assistance in getting your unit operating properly. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143537385. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it is a good product, but need to change soak level to increase water use depending on load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using this Washer with my Samsung Dryer. I have my dryer stacked on the washer and it is nice to control the dryer right from the washer panel.

    I would recommend this to a friend