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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1435 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the washer's performance, quiet operation, and ample capacity for large loads. Many find it easy to use and appreciate its effective cleaning and stylish design. While the smart features and color are also well-received, some customers have reported concerns regarding the spin cycle, warranty length, and higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,435 reviews
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it quick wash is only 20 min!! And you can control the settings from your phone only 2 things i don't like can't start it from your phone and it sits a little low for tall people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Black Gold Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐️⭐️⭐️⭐️⭐️ Love My New Laundry Machines............

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lots of Options and Very efficient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good washer, the barrel was big enough to fit blankets and it has a lot of wash options. Sometimes it can be overwhelming and the end cycle tune is a little long but it functions really well otherwise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 5.0 cuft smart washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent front loader washer The steam feature is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer out there!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer!! Washes everything takes out all the stains also reminds me when it needs to self clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer, highly reommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for about 2 months now and it does great so far with cleaning, speed, and isn't super loud. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer SmartThings

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 2nd Samsung Washing Machine, but our 1st front-loading one, though. We love the steam-sanitizer feature and how it was automatically detected by our SmartThings app!

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Never a Samsung Ever Again

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero stars. I purchased this model as well as a similar one previously and BOTH experienced issues with the spin cycle and either loose or faulty bearings. After using the current model, the balancer (stabilizer) completely broke inside the washer, which caused a loud banging noise with each wash cycle afterwards (see pics below). This requires my family to get, yet, another washer. Mind you, we’ve only had our washer for approximately 6/7 months. I think it’s obvious that it will NOT be from Samsung.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Akiyaki,

      Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we understand how you feel about what transpires with the washer.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Very good good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that door in the fron and that the dryer has a light so that I can see inside while it is working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer and dryer on the market!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this washer and dryer set I bought! It automatically cleans the detergent tray and everything is so smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product and enough for a big family of 4

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, and its quite and very fast. We love that it connects to our Samsung fridge and App

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer and dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good buy !!! They work very well, I like that I can control it from my phone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Bestbuy installation service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy installed it At the first cycle it started ok After few minutes when I left the room the machine started vibrating The top cover came off Damaged the flooring Damage the back wall Also damaged the bottom cover And after 4 weeks of property damage claim no one contacted me yet Also I contacted Bestbuy customer service for 15 times already and all they are saying is that someone will contact you soon

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We know the importance of having a reliable appliance at home. All we want to do is assist you with your washer.

      Below is a link to help with your vibrating washer. To view the complete instructions and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP".

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      To better assist you with an update on your claim, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150602111) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Washer and dryer 4 me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer.Perfect for a single one household individual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washers and dryers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best option, they cost a little more but their functions are worth it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Brand new washer flooded my basement.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new washer flooded our basement after less than two weeks in service. It flooded for me, and again when the service tech ran a cycle to troubleshoot. BB replaced it with another new unit, and started a claim to rectify flood damage. The new one is working great so far. Note: The companion dryer also failed in less than 30 days of use. See review there.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi EricS,

      We understand how you feel about your washer experience. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Bonet Home Laundry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and excellent service. Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer great color love the fast load option

    I would recommend this to a friend
  • Cons mentioned:
    Warranty

    Rated 1 out of 5 stars

    Broke right outside warranty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died 4 months after warranty expired. Only has a year warranty. Bestbuy customer service at store said nothing they could do. Only has 1 year warranty. Bearings failed.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Love the look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very invented for Samsung to put Braille on their machines awesome

    I would recommend this to a friend
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