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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1481 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the washer's performance, quiet operation, and ample capacity for large loads. Many find it easy to use and appreciate its effective cleaning and stylish design. While the smart features and color are also well-received, some customers have reported concerns regarding the spin cycle, warranty length, and higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,481 reviews
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Amount of detergent is to vague

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The detergent drawer is way to vague. Add to much and the clothes will smell like detergent I use 4rinses per cycle . How does this save water . Seems like allot of variables in washing which is very neat . Not like the BS the same dryer has which can’t be varied . It’s quiet and has great capacity. .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely in love. Gorgeous design, husband was quick to set up and Best Buy delivery guys were friendly and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Samsung 5.0

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was against front load washers. leverage on tube with weight. so far it's great. you could notice the difference on how clean clothes come out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this dryer very much , however it does often end the cycle without being fully dry. Also I need a riser it’s very low.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    What a pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it’s a large capacity machine my only complaint is that when I first got the machine the door refused to open I had to watch a few YouTube video tricks to get it open

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this unit to replace a 12 year old smaller unit that broke down. Very happy with larger capacity as youngest daughter and two granddaughters are now living with us. Got a great deal on the price for both units with timely delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer .. a plus for our house .. easy to use .. has lots of options which has co me in handy for our weekly washes .. love samsung products

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and great installation worth every penny

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Came dented

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DONT PURCHASE THROUGH BEST BUY. It came dented and I've had three phone calls where they lied about providing a gift card and never sent it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an excellent washer. It works amazing. It’s a must have!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung product is the best ever the sounds it give while pushing the button gives my kids joy…

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Very Nice and easy to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer. A little pricey. It's very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer to have ! Definitely worth it. First time buying a washer. Now lets see how long it lasts!

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washer. Hi-tech..clean our clothes nicely. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid washer and dryer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and dryer. The clothes come out clean every time and refreshed. I’m looking forward to the washer and dryer’s sustainment. They’re solid!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than expected, the add on compartment is a must have. Let's hope that it does not breakdown like most of my Samsung products have failed in the past.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    A

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good this unit my wife loved I recommend to my friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far So Good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After our 10 year old Maytag broke down unexpectedly, I was in a bind for a washing machine and needed to select something that was in-stock at my local Best Buy. I opted for this Samsung model because I felt the price was fair and I wanted something with WiFi connectivity. We’ve been using it daily for about two-weeks now and have been very happy with the results! The steam function leavea a ‘fresh’ smell on our clothes and the notifications from the app provide nice reminders to switch the clothes over to our dryer. Hopefully we can get another 10 years out of this model — but so far, so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely Worth It!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer in Brushed Black is a gem! Its sleek color is just the beginning. This washer's performance is stellar—I was amazed by the steam clean feature! It flawlessly tackled my delicate Halloween costume without a hitch. The super speed wash is a game-changer when time is tight. Plus, the smart technology makes laundry a breeze. Quiet, efficient, and that steam feature? A lifesaver for delicate items. It's a must-have for anyone seeking top-notch performance and convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Washer Loove the quality of thr washer amd Best buy is great with service

    I would recommend this to a friend