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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1490 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the washer's performance, quiet operation, and ample capacity for large loads. Many find it easy to use and appreciate its effective cleaning and stylish design. While the smart features and color are also well-received, some customers have reported concerns regarding the spin cycle, warranty length, and higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,490 reviews
  • Rated 5 out of 5 stars

    ********

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional ,very good costumer service, very fast service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new set because our other washer had broke down. This one is almost like my old one but with the smart controls on my phone! We love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought both the washer and the dryer and they have been amazing! They have so many different settings and get the job done fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful washer. It has all the latest technology and updates that I was looking for. I’m very happy with my purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible experience with best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair. Washer works well, gas dryer had to be taken back. Best Buy finally credited half the accessories return after numerous calls. So I give 2 stars because Best Buy’s service was so bad. I never give bad reviews in my 52 years. But Best Buy customer service made it happen! I do recommend Samsung washers but from other stores.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Awesome washing machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is unbelievably quiet. We are very happy with our purchase. The great price did not hurt either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have purchased Samsung products in the past because of their quality, and once again, they did not disappoint us with our washer and dryer. We are delighted with both, and they look amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and Dryer Set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This investment into a new set of washer and dryer was the best decision made. I would recommend this brand to anyone. The Geek Squad were friendly and the Bestbuy staff are pleasant with assisting your needs for home appliances.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is beautiful. Now is does make a small noise when it begins to spin cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer & dryer in stock

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something ASAP went to other stores & they didn’t have it in stock Best Buy had it & great washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what its supposed to plus more , while looking so cute! Notifies me when my wash is done on my app, has so many wash options and no matter which wash cycle I choose my clothes always come out smelling super fresh! I love my smart washer! Samsung doesnt miss !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love washing clothes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job so well I am able to fit my king size comforters which get washer all the way through no weird soap spots left and they come out smelling awesome .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washers and dryer! Washer is a little on the heavier side so was not the easiest to bring inside the house but overall! Has been working amazingly!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Washer, High Maintenance.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy the stand it is definitely a must have to complete maintenance easier. The filter is at the bottom left of the washer and you have to drain it having the stand makes draining a lot easier. Wish I had known when I purchased. Also watch strings they damage the seal and you only get a year of those getting replaced.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We appreciate the review about the washer.

      Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Thank you.

      -Angelica Samsung

  • Rated 3 out of 5 stars

    So far so......

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    8300 Model Electric Washer Dryer Set. Got the set installed really wanted the steam option but still trying to figure that out. A couple times things in the dryer have been not dry and when you do the steam function it'll say about an hour and 19 minutes but then it'll end after like 3 minutes but I think that's because they need to be wet when they're in there but we have until January 13th to return this so I'm going to keep using it and trying to see if it's the right choice. If not we'll swap it out for another model

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Trump1, we feel your disappointment regarding your dryer. Allow us to help.

      Below is a link to help you diagnose if your cycle ends quickly. Please click on the embedded word and watch the video included.

      Dryer ends quickly
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly

      Please watch the full video for more details on using the Steam Sanitize+.

      Use Steam Sanitize+ on your Samsung Dryer
      https://www.youtube.com/watch?v=XXcZc5bLI38

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146634299) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Good buy!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to work very self explanatory. Wash times are on point. It did come with a particular smell but by the 6-8 wash it was gone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer and dryer set! Quiet and quick! Love that you can check the status on the Smart Things app!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer / Dryer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had these just ovwr a year and i absolutely love them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was great. The delivery men were fantastic and install great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer. It has many options for my laundry.

    I would recommend this to a friend