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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1538 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the washer's performance, quiet operation, and ample capacity for large loads. Many find it easy to use and appreciate its effective cleaning and stylish design. While the smart features and color are also well-received, some customers have reported concerns regarding the spin cycle, warranty length, and higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,538 reviews
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and really love the faster cycle speeds that gets everything just as clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was more than ready for an upgrade and am very happy with my purchase. I love the ability to be able to connect to it with my phone and get alerted when cycles are completed or even operate it remotely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! My clothes come out so clean and I can wash big loads at a time!! So many features love that as well!!! I jave 9nly had this washer for a mnth.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer Upgrade but One Alarming Issue

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is an upgrade over our last but I've noticed an issue where there is a charge running through the washer drum at times. Obviously, this is a concern considering Best Buy installed the unit. I'm not sure if this is normal (hard to imagine) or if there is a loose wire causing the issue. I'll be reaching out to Best Buy to discuss as the unit is under warranty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to inform them about what is happening with your washer.

      Have a great day.

      -John Samsung

  • Rated 4 out of 5 stars

    Would buy again

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started out amazing. Now it makes a really annoying sound when it spins. Other than that still love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good washer has so many settings that help when you have children and pets that make a bunch of messes all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super dryer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super dryer with smart controls. Efficient drying for Heavy clothes and duvet’s.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average, nothing fancy or different than any other ones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 3 out of 5 stars

    Okay Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is okay, but not great. It feels a little flimsy, but so far it has done a good job. I worry about how long it will last.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jack,

      Thank you very much for your observation of our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      Melardo Samsung

  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, powerful, quiet and energy saving. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t be more pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition!! Shorter than I thought but that’s my fault. Available for pickup 2 days after I placed my order

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every cent. I’ve never had such a great appliance before .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    High Efficiency

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well.. My wife has been using the Samsung 5.0 Front Loading He washer for over a year now. I will be buying her a new washer to address multiple issues she has conveyed to me. Front loading washers build up a filth around the front seal of the lid, the build up of filth is worsened by the small amount (high efficiency) of water being used per load. The 5.0 cu. ft. is more like 2.5 cu. ft. considering the amount of water per load. The issue with placing 5.0 cu. ft. of clothing in this washer will result in detergent stains which have ruined $$$ worth of clothing alone. I would advise all customers to be aware of the pitfalls of he (high-efficiency) and what it means for the end user. I know we all need to conserve our water however, this is not an option for the laundry room. Lets be more efficient with water usage elsewhere such as cutting back shower times to 5-10 min. By the way, Golf courses use over 70 billion gallons of water a year. We could start there instead of our laundry rooms.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand your disappointment about the performance of your Samsung washer. We are here to help.

      I have shared links below for the steps that can help you with your Samsung washer. Please watch the video and click on all the embedded words inside of each article.

      "Washing machine has a mildew smell or visible mold."
      https://www.samsung.com/us/support/troubleshooting/TSG01110749/

      "Laundry is stained or damaged after using Samsung washing machine."
      https://www.samsung.com/us/support/troubleshooting/TSG01108628/

      "The Samsung washing machine does not fill enough water."
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147493585, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 1 out of 5 stars

    No bueno

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon doing first load, found washer to be extremely loud. Makes knocking sound and door pushes out when spinning and slams back into itself. This washer also had struggles with certain cycles at 13 and 11 min left. After load was done, there were some dry spots on clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BrandyB,

      We recognize your feelings regarding your washer. We would love to extend our help with your experience.

      The link below will walk you through determining why your washer makes knocking noises during the cycle. Please follow the steps under "Thumping or knocking", check the embedded words, and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Additionally, here is a link to address why your clothes have dry spots after the cycle. To complete the instructions, please click "No" under "Did this resolve your issue?" and check the embedded words for more details.

      Samsung washing machine spins poorly
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151835874) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    My home

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine with many options to wash the clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get This Set!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Well put together. Highly recommend. Installation Crewe were the best!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful! I have owned this washer for 10 months and the words are coming off. I called Samsung. And its not covered by the warranty. Also it's easy to bump into buttons and accidentally turn it off when reaching for something if you have a shelf.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how disappointing it is to experience all this with the washer, NiveenJ. We're here to assist.

      Below is the user manual link for your model. See page 51 for details about maintaining the unit's exterior.
      https://downloadcenter.samsung.com/content/UM/202401/20240124193544276/DC68-04355B-03_IB_WF8300B-MD_EN_CFR_MES_240123.pdf

      For further assistance with the buttons turning the washer off accidentally, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147297760) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this washer. Samsung items are amazing and this washer is nothing different.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung front load washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chose Samsung because have had good luck with the brand. Love the washer and all its functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable washer brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great so far, had to buy a new due to old one making loud noise when spends.

    I would recommend this to a friend