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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1538 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the washer's performance, quiet operation, and ample capacity for large loads. Many find it easy to use and appreciate its effective cleaning and stylish design. While the smart features and color are also well-received, some customers have reported concerns regarding the spin cycle, warranty length, and higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,538 reviews
  • Rated 5 out of 5 stars

    EXCELLENT WASHER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd attempt at installation was excellent. The guys were on time, efficient and good spirited. New washer spins the load so well the dryer time is way shorter.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Washer is subpar after 2 months.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At times, the motor is loud, as if it is stuck trying to engage. After a minute or two operation continues. Also, there is a sewage smell during draining but no evidence of a leak just yet. Did not have these issues with previous Samsung washer (2010 model), which lasted 15 years.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Tejas, we understand the importance of a working washer in your home. Let's take care of this.

      Below is a guide to help you troubleshoot if your washer is noisy. Please play each sound, and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Here is a guide to help you if your washer is having a sewage smell.

      Samsung washing machine or laundry smells bad
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-sulfur-or-sewage-smell

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150366614) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    AMAZING WASHER/DRYER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this washer/dryer combo, went from a unreliable setup in a apartment to buying a house and having a lavish life like a king

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exchange washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a few scratches however the exchange process was quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans better than my last front load washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Maytag front load washer never really got my clothes clean. This one does. Even the dog’s blankets come out smelling nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pick up was easy and everyone was very helpful. They were the only ones in the state that had what i wanted.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but the delivery and service was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow i love it. I serious recommand this product...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the set and they are perfect and they were a great price too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer does great. Hooks up to your phone and tells you when a cycle is complete, door is open or error codes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looks good and does its job, they’re in my opinion better looking than the black version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer notified on phone and tv when cycles are complete. Can set the machines from phone before loading.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sadly, not a quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washing machine in December 2023. It stopped working mid-cycle in November 2025. 3 person family, so it was not any sort of extreme use situation. Tried replacing both the main control board and door lock mechanism. At that point, we decided to cut our losses and buy a new washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We care about the betterment of your washing machine, ChristinaN. Let us help you.

      To fix your washer, please click the link and the hyperlinks for tips.

      Samsung washing machine spins poorly (If the problem persists, click “NO” for more help):
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide reference number 1151471385 so our team can look up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great smart functionality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing and the smart functionality is great for knowing when it’s done.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice but loud

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washer. I really wanted to love this but it’s soooo loud! I’m glad it’s in the garage but if I leave the door open you can hear its spin cycle throughout the house.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello ChereseG,

      We recognize your feelings regarding your washer making loud noises. We would love to help you.

      We recommend checking out the link below to help determine the sound your washer is making. Each sound has steps to take and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1148587780) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Saves energy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it look wise and specially I can change settings according to my load, most importantly save energy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Wash machine is easy to program for type of wash and quiet running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A MUST PURCHASE...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I were referred this product(s) from a friend. Once we received and tested it/them, I was "wow" and said we made the right choice. It's a must buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung washing 2nd time I bought one, last one lasted 7 yrs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Energy savings and very efficient running very quietly and smartly adjust timing

    I would recommend this to a friend