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Customer Ratings & Reviews

$899.99
Save $180
Comp. Value: $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1547 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, highlighting its efficient cleaning performance, quiet operation, and large capacity. Users appreciate its ease of use, effective cleaning, and stylish design. While the spin cycle, price, and limited warranty were noted as potential drawbacks, the overall sentiment leans positively towards this smart front load washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,547 reviews
  • Rated 2 out of 5 stars

    Washer is subpar after 2 months.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At times, the motor is loud, as if it is stuck trying to engage. After a minute or two operation continues. Also, there is a sewage smell during draining but no evidence of a leak just yet. Did not have these issues with previous Samsung washer (2010 model), which lasted 15 years.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Tejas, we understand the importance of a working washer in your home. Let's take care of this.

      Below is a guide to help you troubleshoot if your washer is noisy. Please play each sound, and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Here is a guide to help you if your washer is having a sewage smell.

      Samsung washing machine or laundry smells bad
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-sulfur-or-sewage-smell

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150366614) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Samsung washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Exceptional delivery and installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Love the tune to tell when done. It even looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of functionality i like that it has a smart feature and dings my phone when finished as i have washer and dryer in the basement

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Performance

    Rated 5 out of 5 stars

    Beautiful!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer and dryer I”ve ever owned. Quiet and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RELIABLE APPLIANCE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SAMSUNG PRODUCT IS THE BEST ON THE MARKET VERY RELIABLE APPLIANCE FROM WASHERS & Dryers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting for the delivery once I receive the item I know that I will love it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item had to be replaced three times since purchasing about a month ago. The first one started making noise like there was loose change inside it after two washes. IT’s replacement was even worse and made the same noise right from the start while the delivery team was still here. The third time seems to be the charm as this one works as intended. So far so good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We are glad to know that the washer is now working. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome unit the alarm when done is a lil ling winded but overall a great machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine has nice features and also portion your washing liquid to save money, great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy, great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from later model, and love it! Love the Samsung brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE this Washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can you say a washer machine is beautiful? This one is I love you! Works very well looks sleek in my laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes you need to buy it, is worth it.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best item I have at home... no lie, I find it relaxing to look at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dad

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought both the washer and dryer for my wife and they blow doors off our old units. Technology is amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nothing to write home about

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad but not that amazing either, tends to leave slightly damp and need to run things again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in my last washer for this amazing washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Craig @ Best Buy Comes Thru Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfying purchase Pleased with the setup and installation Pleased with the sales and service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awsome look sleek love the functions. Replaced my old Samsung washer and dryer for these and im happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife happy life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife chose this set of washer and dryer and I know she’s going to love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No bueno

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon doing first load, found washer to be extremely loud. Makes knocking sound and door pushes out when spinning and slams back into itself. This washer also had struggles with certain cycles at 13 and 11 min left. After load was done, there were some dry spots on clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BrandyB,

      We recognize your feelings regarding your washer. We would love to extend our help with your experience.

      The link below will walk you through determining why your washer makes knocking noises during the cycle. Please follow the steps under "Thumping or knocking", check the embedded words, and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Additionally, here is a link to address why your clothes have dry spots after the cycle. To complete the instructions, please click "No" under "Did this resolve your issue?" and check the embedded words for more details.

      Samsung washing machine spins poorly
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151835874) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung