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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1538 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the washer's performance, quiet operation, and ample capacity for large loads. Many find it easy to use and appreciate its effective cleaning and stylish design. While the smart features and color are also well-received, some customers have reported concerns regarding the spin cycle, warranty length, and higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 1,538 reviews
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do really like the machine, however, do miss the light I had on my previous model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality washer. Clothes are almost dry after a wash cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and works great. Energy efficiency at it's best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and dryer. It looks so unuque and great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    There is a problem...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this item a 3 out of 5 due to the washer door not being reversable. I have them stacked, and the open in opposite directions, so it is super awkward when trying to switch the loads.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, RaymondR.

      We understand your frustration if you find that your washer door cannot be reversed. This is a great suggestion, and we appreciate your input. We will forward your suggestion to our engineering team to see if adding an option to reverse the washer door could be an option for future models.
       
      Have a great day.

      ^Camille Samsung

  • Rated 2 out of 5 stars

    DONT BUY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't understand why it stains my clothes. I've changed detergents. I've come to the conclusion that it's the washing machine.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello KarinaE,

      We understand how you feel about the stained clothing. We're here to help.

      Below is a link to help when the washer damages the clothes. Browse the guide and select the type of stains left in the clothes for the troubleshooting steps. We also suggest checking the attached hyperlinks for other recommended actions.

      Laundry is stained or damaged after using a Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108628/

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number 1151007990 to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washer, but the installation was bad, and now it vibrates and moves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done at a reasonable price. Happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best in the West

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it's the best has a quick feature which literally is fast and gets the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great condition open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing condition for the marked low quality open box. The item works perfect without flaw.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer and dryer and install was great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the dryer, but 3 months in, the cooling indicator will not go out. Time Dry does not heat at all. Normal seems to work fine because you can control the temp with the dry. Have to call for service already.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LAUNDROMAT

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job and be very careful with the hinge on the door and the rubber seal on the inside. I’ve had to to get repaired and just got the set in Jan 2024 and here it is July 2024.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello JordanB,

      We appreciate the review about your overall experience with one of the washers.

      Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Thank you.

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Beautiful

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful. Works good. App is useful. Very low doors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really smooth and multi functional, good for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my new appliances!! Super great features and can connect to my phone !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine! Great value! This front loader if far superior to our old top loader!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large interior, the variety of cycle settings is more than I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new washer !!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer! Looks beautiful!! Washes great! Definitely recommend this washer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    11-24-23 purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful sales associate transaction was smooth

    I would recommend this to a friend