Customer Ratings & Reviews
- Model:
- WF50R8500AV
- SKU:
- 6357389
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the excellent cleaning performance and quiet operation of this 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam. Many appreciate its large capacity and ease of use, along with its impressive features. However, some users have noted issues with the spin cycle and door, reporting concerns about noise and leaks.
This summary was generated by AI based on customer reviews.
Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy this. This came broken twice...it makes a loud noise and shakes heavily, despite it being leveled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Washer and I would like to help to ensure you are getting the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Thank you for choosing Samsung. ^Brad
Dont buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trusted Samsung in the passed and was totally wrong. This is junk that worked fine only 2 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Washer Customer, congratulation on your new machine and thank you for taking the time to post your review. We see that you are having some concerns with your machine and would like to offer some assistance to ensure the best performance. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143434388. We welcome you to our Samsung family. ^Brad
Used washer review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer I got used, please buy new I had ton of issues when I purchased it.
No, I would not recommend this to a friendNoisy machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad washing machine. Bought open box and made a loud noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are having some issues with your Samsung Washer making noise and know how alarming that can be. I want to provide you with some helpful information to ensure you get the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you have any further issues, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143723502. We would like to welcome you to our Samsung family. ^Brad
Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible bought about box and this was the worst item to buy
No, I would not recommend this to a friendWorst washing machine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washing machine, In my opinion do not buy this machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnaM.
We apologize for your experience with the 5.0 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0053283&modelCode=WF50R8500AV/US
Warranty Period
One (1) year
* Warranty coverage can differ by model/year, please look at the user manual for your unit to check your coverage.
thumbnail #4
Parts
Two (2) years Control Board Parts *Varies by model
Three (3) years stainless tub part *Varies by model
Five (5) years washing motor part *Varies by model
Ten (10) years washing DD motor part *Varies by model
Three Thousand (3,000) cycles or Ten (10) Years, whichever comes first for Silver Plates *Varies by model
Lifetime Stainless Tub *Varies by model
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144706752
Have a great day.
^Charles
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A washing machine – who would ever get excited about a washing machine! As an owner of several Samsung products, we were anxious to try the new Samsung washing machine. With its many settings, it is very easy to do the laundry in the most efficient way for whatever type of load that I have. The “Sanitize” setting is particularly appealing. I have never had a machine with the “Self-clean” setting. That is proving to be an asset to my laundry experience. The wireless function, which we use for other Samsung products, comes in handy as well. I can check to see how my machine is doing when I am not even near the machine. As it is a self-loading machine, it is easier than my old machine to load and unload. I recommend this machine.
I would recommend this to a friend- Pros mentioned:CapacityCons mentioned:Spin cycle
DON’T BOTHER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is all bells, all whistles, and no substance. I’m thankful we got it at a discount (due to an external ding). It has a large capacity, but can’t handle large loads. The spin cycle thumps so badly, we often check to see if it’s still in place. We’ve checked the leveling front, back and diagonal several times and it’s level. Washing blankets? Don’t bother. They won’t spin. If it can’t balance itself enough, it gives up and just leaves things in a soggy clump. You’ll spend extra time passing through the Rinse + Spin cycle one by one. Don’t bother with this washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there TrenaFuller,
I see that you are experiencing issues with your Samsung Washer not balancing and I would like to help to ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143114379. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Door
Complete junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on a Samsung washer or dryer. I’ve had nothing but trouble with both. I purchased a set three years ago and have had to have major repairs on each twice so far. The washer has leaked and ruined my floor due to a bad door seal. Then it just quit while full of water so I had to wring the clothes out by hand and wait for service. Service that takes weeks to complete. At least two trips out to the house for each service call. So it’s about 2-3 weeks without the appliance. Way too much grief for an appliance at this price point. They’re complete junk.
No, I would not recommend this to a friend Bearings go out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couple months before the warranty expired the bearings went out on the washer. Need a new one now as the bearing cost more than the washer itself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Diana J,
We appreciate you sharing your experience with your Samsung washer. We are here to help.
You can also purchase a replacement part from our authorized Samsung parts and accessories distributor at the link below.
https://samsungparts.com/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147448420, which will help our team pull up your information.
^Rainly
I will update after using it for awhile
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tearful experience delivers put front load washer face down on the dolly. causing some damage. I called best buy was on hold for hrs with a few transfers in between finally talked to someone. A new washer to be delivered in a few days. Praying everything would be fine they deliver the new washer they bring it in I check and it looks ok they leave I look on the side scratches at this point I'm just going to keep it this is tuning into a nightmare. I look down at the pedestal to find they didn't put the corners back on when they attached the washer to it and took them back with them I called best buy again same thing on hold forever before I can speak to someone. I understand it's different now but hrs on hold. So now they have to bring another pedestal for my washer that I decided to keep I don't want to go through this again and who knows what I'll get all I wanted was the beautiful new front load washer and pedestal I paid for. I will update once I get to use my washer so sad and they kept taking off their mask giving 1 star because of what I'm going through haven't used yet.
No, I would not recommend this to a friendFront load is not my thing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing against Samsung I would never buy a front load washing machine again to hard to keep from smelling!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I would be just as frustrated with this situation, thank you for bringing this to our attention. Your opinion matters to us. Your feedback helps to improve the Samsung experience for everyone. Here is a link to a troubleshooting guide that may help with your concern on your washing machine (https://bit.ly/3pZnOqS). If this issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144050072) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Only lasted 3 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer quit working within 3 years of purchase. Fixing it would have cost over $800 so we decided to buy another brand. Will never purchase Samsung again.
No, I would not recommend this to a friendSamsung WF50R8500A
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine if your only looking for a 3 year life expectancy before replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .PaulB, we understand how you feel and wish to know more about your washer to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146615845) to help our team pull up your information.
Have a great day.
^Camille
00000000000
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we bought it in 2021 but it still doesn't work ։This model was a very poor product
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are happy to see your review, Ruben.
Whether your washer will not turn on or turns off by itself, stops unexpectedly, or won't turn off, it's likely due to an issue with the washing machine's power cord or its electrical connection to your home's power grid.
I have shared a Samsung link below about the Samsung washing machine power issues.
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
The installation of this appliance must be performed by a qualified technician or service company.
You can check the model's user manual link about the critical installation warning on pages 6-9 and page 52 for the troubleshooting guide.
https://downloadcenter.samsung.com/content/UM/202301/20230103165213632/WF8500R_UM_DC68-04006M-02_EN_MES_R.pdf
If you need further assistance in the future, please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145685674, which will help our team pull up your information.
^Rainly