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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4664 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet for its large capacity, effective cleaning performance, quiet operation, and ease of use. However, some customers have expressed concerns regarding the spin cycle, the effectiveness of the agitator, and the machine's ability to maintain balance during loads. There are also some worries about the long-term reliability of the washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 4,664 reviews
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Love my washer from Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally! A washer that can handle bedspreads. What a dream. No more laundromat. This washer has a huge drum with no agitator in the middle. Clothes have never been cleaner!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, did it myself. You do need to buy hot an cold water hoses to install on your own. It does come with the drain hose and zip tie to hold it firm to your drain. Also has a clean look and easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Great washer! My clothes feel so clean!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer machine! Very happy with my purchase. The cycles take longer than my old washer unless using the quick wash cycle, but I do not mind because my clothes feel much clearer and softer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best washing machine ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s only been three weeks, but it is working to all my expectations. It is one of the easiest machines I’ve ever purchased to operate so glad I made this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Wash wash baby

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer love the large capacity of the washer i can washer basically two loads at ones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it yesterday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got mine's had to get used to it because I've been using the old school For years. Upgrade it lovin it. Quick question, there's a port in the back for a ,looks like a phone or something els?

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Major design flaw.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job cleaning clothes. Plastic part for the lid is absolute junk. On our 2nd warranty repair in just under a year. 100% will fail again once the warranty runs out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans my clothes with ease and helps them smell great by distributing the detergent evenly.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice washer. A huge drum for large load. Electronic display so guessing when load is completed. Runs quietly too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this product about a month ago it works great cleans pretty well the only thing I have to say is that it carries lint around the outside and sticks to the clothes sometimes but overall it’s a great washer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality product, we are really enjoying it. I didn't give it 5 stars because we haven't used it for long. But the quality and functionality are great. Let's wait for the next few months of use. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Machine!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washing machine! So easy to use and looks super nice in my home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new washer so much I went back and purchased the dryer. The washer works great. I added the 5 year warranty which is worth it. Bestbuy is a great store for all of your appliance needs.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Amazing washer machine so quite

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, it was good decision to buy it, it’s so quiet when working, no more shakes or vibration like old one, and Save some money and earn rewards when using my best buy rewards card to buy it , again thanks best buy to all this amazing service.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best washing matching I ever bought. The installer was great.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to leave my older Samsung washer behind when I moved, but this one has been just as good. I had the stainless steel one but the white in an all white laundry room looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it, cleans the laundry excellent. Would love it even more if owners could customize the laundry finished gingle.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Long Cycles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this washer but be prepared for long cycles. To use the more water option you have to use the heavy duty cycle that is 1 1/2 hr long. The normal cycle is only 1 hr but if you have a large load and need more water you won’t get it with this cycle. Makes for a long wash day when each cycle is 1 1/2 hr long. Other than that great washer. Big tub. Even plays a song at the end of the load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Laundry machines are the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved Samsung laundry machines, both the Dryer and the washing machine. They are durable and dependable. I had the pair before and it served me for 10 years without any troubles. I simply replaced them with the same pair. you can never go wrong with Samsung Laundry machines

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer at an affordable price!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes come out super clean, heavy duty preset with 3 level hot, +1 rinse, high spin, and 3 level soil. These settings did the trick for us!

    I would recommend this to a friend