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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 429 reviews

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Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, Dolby Atmos feature, easy setup, and the inclusion of rear speakers. Some customers feel that the price is high, there are connectivity issues, and the volume could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 429 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good for small space and low listening

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like music, and I like distinctive sound fields. This soundbar is a good entry to good sound. The connection and operation is clean and simple.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    bass is terrific

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds very good , bass is terrific and also connection is not so simple.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Execellent Speaker System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 82 inch TV with this speaker system and the sound when watching a movie is excellent makes you feel like your in a movie theatre .

    I would recommend this to a friend
  • Pros mentioned:
    Rear speakers

    Rated 4 out of 5 stars

    Better then ysp-5600 but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had both systems to test , the good is that with atmos content it sounds amazing the bad is it doesn't have dts:X support which sucks and it only has a couple inputs however it does support hdr and the rear speakers are a must for any real surround, sorry ysp-5600 but not available rears makes u a deal breaker and no hdr support either. So far over all the Samsung is by far the better choice don't get any system without rear support it won't sound as immersive.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Incredible sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in looking for a decent sound bar and walked out with this. Definitely not what I intended to pay but the Dolby Atmos blew me away. I was fortunate that this system was on sale and can't say enough good things about it. Our living room sounds like we're in a movie theater or at the game. Could not be happier with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Fantastic Item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it takes more steps to work with my Direct TV, TV, DVD player and Amazon stick, it works great! Like we're at the movies!

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Miller1960,

      Thank you for purchasing this Samsung HW-K950 ATMOS Soudnbar System. I am glad that you are happy with the experience.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Pros mentioned:
    Easy setup, Sound quality

    Rated 4 out of 5 stars

    Good Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought along with a projector. Easy to setup and great sound quality to go with big screen.

    I would recommend this to a friend
  • Pros mentioned:
    Rear speakers

    Rated 5 out of 5 stars

    Incredible Sounding System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First and foremost - This system is just nasty. Unfortunately it took me a few steps to wind up satisfied. I first purchased the LG SJ9, which is a fine soundbar, but I really missed having rear speakers. In addition, my Xbox One S was having a tough time recognizing the SJ9 as an Atmos capable device. I ended up ordering the Samsung HW-K950 as an open box item in 'excellent' condition, which didn't work at all. I still wanted to give the 950 a shot, so I ordered a brand new one which thankfully worked right away. It works with the Xbox flawlessly and Atmos content sounds incredible. The rear speakers really take the experience to the next level. I'm not a huge fan of the Samsung MultiRoom app that you have to use to update the software. It's clunky and doesn't seem to communicate with the soundbar effectively. Most of the time the app can't find the soundbar and always seems to make you worry that it will freeze up during an important update. The app aside, I'm super happy with the purchase and hope to have good luck with the 950 as it gets a little older.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Great sound bar

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and it sounds great! Deep base from midrange up.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 4 out of 5 stars

    Good sound for large home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This connected easily and setup was quick. Very happy and sounds amazing

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 2 out of 5 stars

    Poor Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Require expensive addtional hardware to work as it claims. I.E. had to buy an xbox 1 s and an EDID HDMI seperator to get dolby vision and dolby atmos on streaming apps. K950 wont pass Dolby vision from input HDMi to Output Hdmi and downgrades vidio quality to HDR only. My Sony Bravia X900F can do all through apps, but Bar wont except Atmos via ARC on dolbydigital+ (unlike LG and Sony Bars). Samsung support and CEOs office are useless as well as Best Buy Corperate offices. Overall bad experience in compatibility no longer supported with firmware updates. Hardware not capable. BuT!!! When you do finally get everything in sync and working the sound quality has been excellent. Once Atmos enables its a whole different animal that the Sony and LG sound bars just dont deliver. (I TRIED THEM).

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      tboguejr:

      I am very sorry to see that you have encountered issues with the Samsung K950 Soundbar . I understand your disappointment and hope that you will give us a chance to assist with troubleshooting your issues.

      Please call Samsung Customer Support and an agent will gladly assist you. You can reach us any of the below options:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: http://m.me/samsungsupport
      4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before deciding on this surround sound system. The setup was easy. The sound quality is excellent and I'm really enjoying it. The only downside is the hilariously short power cords for the rear speakers.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound but no tv connect option to connect to your Samsung tv. My curve is about a year and a half old and doesn't have MultiRoom feature. I have to use a HDMI cable to connect. Samsung should have tv connect included on a 1500.00 Sound bar. Make sure it is compatible with your tv before you buy!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great sound. easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding bar. A bit pricey. operating instructions can be more detailed.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 4 out of 5 stars

    Very nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound, looks good, easy setup and bonus wireless rear speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Best sound bar i ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd sound bar I owned and it is Amazing. Dolby Atmos is great the sound come's all around and above, I have a BOSE Lifestyle surround system in my living room and I go for the Samsung sound bar in my family room first.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Could be great, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this connected for almost a year. Prior to the firmware update in August (3114.2) about the only complaint was occasional noise in the surround speakers. But when it was playing an Atmos soundtrack from UHD Blu-Ray it rocked! The firmware was supposed top add DTS-X functionality. I haven't been able to find out yet, since the surrounds and the sub now refuses to connect for more than a few seconds. I have done factory resets and tried re-pairing the surround/sub combo more times than I care to count. I can't post URLs here, but if you do a search for the model number of the soundbar and add 'firmware 3114 issues'to the search, you'll see the links to how the rest of the internet feels about it. I'm hoping that Samsung comes up with a solution, because like I said previously, when it worked it was an extremely balanced sound with enough dynamics to make your neighbors complain, if that's your bag. If this gets resolved I will happily update this review. Until then...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this sound bar, for the price you paid sound is really great

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 4 out of 5 stars

    Great with a few cons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome sound bar system. A little erratic to set up what works works great. Awesome Dolby atmos sound does a nice job in other formats. But a bid con is no dts HD or dtsx A stupid money saving decision on samsungs part. No on screen display. A little touchy I first setting up. Music is awesome. I forget it's a soundbar. Could use more hdmi imputs b

    I would recommend this to a friend
  • Pros mentioned:
    Rear speakers, Sound quality

    Rated 5 out of 5 stars

    Sounds great and love that it is wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great. While I agree that if playing an Atmos DVD it sounds incredible I have found that I can hear the rear speakers just fine no matter what I am watching and that has been everything from a normal Blu Ray to On Demand to even something from Amazon Prime.

    I would recommend this to a friend
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