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Customer Ratings & Reviews

Samsung - 5.1-Channel 360W Soundbar System with 6-1/2" Wireless Subwoofer - Charcoal Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 248 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 5, showing81-100 of 248 Reviews
  • Rating: 4 out of 5 stars

    Pretty Good

    Posted
    Cerberus8317
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Not bad for a soundbar. Integrated seamlessly with my Samsung TV. Not quite as good at simulating surround sound as the Bose one, but for the cost difference, it's worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good

    Posted
    Pesao
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    All very good..........................................

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome sound

    Posted
    Shodd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This was a great pickup to complement our new Samsung tv. It gives great quality sound

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sound Bar

    Posted
    Toolman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The sound bar is good especially for the size of the sound bar.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to setup. Doesn’t always sync with Direct TV.

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Great sound and easy to set up. Plug n play. Worth the upgrade.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product

    Posted
    Dzntz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Replaced my old sound bar and the sound quality is much better

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow

    Posted
    Chef
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great and very easy to connect and use , highly recommend

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great soundbar.

    Posted
    RICH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased surround sound speakers. And with subwoofer sounds great.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Probably needs more speakers added.

    Posted
    Loyal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Well, it's better that not having some improvement over the stock TV speakers. The overall sound without adding additional speakers isn't as great as I thought it might be, but the item was on sale, so I took advantage of it.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Loyal:

      Thank you for sharing your experience with the Samsung HW-Q60R Soundbar.

      So that we can better assist you with interface concerns and display adjustments for your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.

      1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      To optimize your product experience, we encourage you to register your new Samsung Monitor at:  https://www.samsung.com/us/support/register/
      …and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 4 out of 5 stars

    Soundbar

    Posted
    TDOUBET
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Soundbar is nice. Would think it would sound better with adding additional speakers.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Soundbar

    Posted
    Sothary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The soundbar is so amazing and you can hear it super clearly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product

    Posted
    CJBIV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I like the quality of the product. Would gladly buy again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    Jessica555555
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Excellent product easy to use l recommend great speakers

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Was expecting more

    Posted
    DNegron
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was a little disappointed with the sound of 5.1. The remote for the Samsung TV should work with turning on and off the sound bar but only work sometimes. But once the sound bar is turned on manually the remote work great

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not what I expected for the cost that I paid for.

    Posted
    Voltaire
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Overall the sound bar is okay, the in-store demo isn’t the game once hooked up. I have to turn the sound bar up almost half way just to get some decent sound.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Voltaire:

      Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.

      There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

      Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

      I hope these tips help to solve your issue.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 4 out of 5 stars

    Nice easy to use

    Posted
    schase
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Wish the sound was a little louder thinking of getting the rear speakers

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Get what you pay for.

    Posted
    Coldfinger67
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a middle of the road sound system. The sound bar is pretty good but the subwoofer was underwhelming.

    I would recommend this to a friend

    • Brand response

      Samsung

      Coldfinger67:

      Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.

      There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

      Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

      I hope these tips help to solve your issue.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 2 out of 5 stars

    Decent at best

    Posted
    MrGala
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    So I switched from a Samsung Blue Ray Surround system to this product because I switched to 4k player. While the sound quality is ok, you have to crank it up to near 80/100 for it to fill the living room with clear sound, whereas, my surround sound over 30/100 and you were waking the dead and my neighbors. I think this is good for a small room and that is about it, and by small I mean like 10x12 at most as my living room isn't that big.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Sound bar

    Posted
    Dana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This sound bar pairs wonderfully with my tv! Would recommend

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    Indyguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The sound quality is average at best, when we shut the Tv and the sound bar off at the same time ( which the tv shuts down first) the sound bar reverts back to the TV speaker. The bar is not perfectly synced to the TV on all shows.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Indyguy:

      Thank you for sharing your user experience of the Samsung HW-Q60R. I am very sorry to hear that performance has been inconsistent and that the soundbar is not perfectly synced to your TV.

      Please reach out to Samsung Support so that we can better diagnose your issue and assist towards a solution. You can reach us via:

      1) Phone: 1-800-SAMSUNG (ask for Soundbar)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      We look forward to hearing from you.

      - Samsung Solutions Samsung