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Customer Ratings & Reviews

Samsung - 5.1-Channel 360W Soundbar System with 6-1/2" Wireless Subwoofer - Charcoal Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 165 reviews

  • 20%
91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 1 out of 5 stars

    Very Disappointing

    Posted
    vwfl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I started to have problems as soon as the Geek Squad installed this soundbar. First, I thought maybe it wasn't compatible with my 2018 Samsung TV as the soundbar is the 2019 model. I contacted Samsung who told me it was compatible. The problem I found was that the TV kept reverting back to TV sound versus sound from the soundbar. Also, sometimes the TV sound and the soundbar were both operating at the same time. Best Buy came out a few times and corrected the situation, only to have it continue. Best Buy also replaced it for a new unit. If you mute the TV, it will automatically go to TV sound when it's unmuted. If I turn the volume down completely instead of muting, I can manage to keep the soundbar on when I turn up the volume again. I can't be positive it's the soundbar problem, but it's possible they did not program my Comcast remote properly. I've given up on it and decided to work with it the best I can.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      vwfl:

      Thank you for your review of this Samsung HW-Q60R Soundbar. I am very sorry that you are experiencing sound issues with your soundbar

      I hope the following tips help to solve your issue.

      1. Turn on the Soundbar and press the SOUND MODE button on the remote for 6 seconds. Check that the display shows ON-Bluetooth Power.
      2. Do not turn off the Soundbar before turning off the TV. In other words, turn the TV off first, after a while the Soundbar will automatically turn off too.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions
      . Samsung

  • Rating: 1 out of 5 stars

    Sound volume is all over the place!

    Posted
    marrocs
    • My Best Buy® Member

    When the sound is cooperating, it sounds pretty great. BUT, the volume jumps from very loud to extremely quiet randomly! Both the soundbar and the sub do this without anyone touching the remote. And this happens very often, I'd say at least 5 times in a 30 minute show. I've tried, taking the batteries out of the remote, trying all different sound modes, and power cycling the speakers. Nothing has worked! Its so bad that we just use the built in TV speakers for now. I plan on returning this in a couple days. Very unfortunate.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      marrocs:

      I am sorry to hear that you are experiencing volume issues with your Samsung HW-Q60R Soundbar. I understand the frustrations and the inconveniences this has caused.

      Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution.

      You can call Samsung Customer Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Again, I am very sorry for the inconveniences you have had and we look forward to hearing from you soon.

      - Samsung Solutions Samsung

  • Rating: 1 out of 5 stars

    Nothing like it sounded like in the store

    Posted
    Deee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Seriously wasted my money on this. Hooked it up at home no where near how it sounded in Best Buy tried facing subwoofer all different directions and areas in the room.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Deee:

      Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.

      There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

      Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

      I hope these tips help to solve your issue.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 1 out of 5 stars

    No Bass

    Posted
    Sidneyjr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Sounded great in the store, not so great at home. Lacks the bass I am looking for. Originally picked up a JBL unit but salesman said this was a better unit. Paired this with a Q6F.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Sidneyjr:

      Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.

      There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

      Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

      I hope these tips help to solve your issue.
      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 1 out of 5 stars

    Doesn’t work.

    Posted
    L123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I don’t know yet if some setting is causing the problem but can not adjust the volume. It is either mute or full blast. I am not happy

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      L123:

      Thank you for purchasing this Samsung HW-Q60R Soundbar. I am sorry to hear that you are experiencing volume control issues.

      Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • Rating: 1 out of 5 stars

    Do not buy!

    Posted
    Riley5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We were very disappointed in this sound bar. Poor quality sound. Do not recommend.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Riley5:

      Thank you for purchasing this Samsung HW-Q60R Soundbar System. I am sorry to hear that you were not completely satisfied with its sound performance.I understand your disappointment and hope that you will give us a chance to assist with troubleshooting to make your audio experience more tailored to your home entertainment environment.

      You can reach us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      We look forward to hearing from you soon.

      - Samsung Solutions Samsung