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Customer Ratings & Reviews

Samsung - 5.1-Channel 360W Soundbar System with 6-1/2" Wireless Subwoofer - Charcoal Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 150 reviews

  • 20%
90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-11 of 11 Reviews
  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    SteveB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When it works correctly it sounds very good, but unfortunately I have not had very much success in getting it to work right. I figured this would be a great Soundbar to replace my very old Samsung Soundbar that I just recently started having problems with. Well I have only had this product for a day and it has been nothing but trouble. We go to watch something and all of a sudden the Soundbar will switch from TV Arc mode to HDMI and we lose sound for around 20 seconds, then it will switch back to TV Arc but it will turn the volume way up to 47 every time! Sometimes it will not happen that often and other times it will happen around every 2 minutes until we get tired of it. I have tried just using the Digital Input and unplugging the HDMI that controls the Arc, but it will still do the same thing. I am about to just return it and get a different one, and maybe a different brand.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      SteveB:

      Thank you for purchasing this Samsung HW-Q60R Soundbar. I am sorry to hear that you are experiencing issues.

      Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    It’s an OK system

    Posted
    M3nahrich
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I don’t see the reason to go and spend the money for 5.1 vs 3.1 after the unit is now in my home. 5.1 vs 2.1 is absolutely a big difference. The product itself is cool and it does amplify the sounds of movies but not in amazing movie theater quality. Also, the subwoofer feels weak. Moral of the story of you are buying this as a part of you overall surround sound package I can say buy it. If not then maybe spend more and get a better quality one that will deliver great surround experience.

    I would recommend this to a friend

    • Brand response

      Samsung

      M3nahrich:

      Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.

      There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

      Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

      I hope these tips help to solve your issue.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    Indyguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The sound quality is average at best, when we shut the Tv and the sound bar off at the same time ( which the tv shuts down first) the sound bar reverts back to the TV speaker. The bar is not perfectly synced to the TV on all shows.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Indyguy:

      Thank you for sharing your user experience of the Samsung HW-Q60R. I am very sorry to hear that performance has been inconsistent and that the soundbar is not perfectly synced to your TV.

      Please reach out to Samsung Support so that we can better diagnose your issue and assist towards a solution. You can reach us via:

      1) Phone: 1-800-SAMSUNG (ask for Soundbar)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      We look forward to hearing from you.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Had to return it & get another one

    Posted
    Kpierce1119
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We had to return this and get another one. The sound bar would turn off after 5 minutes & we would have turn it back on or go to the TV sound. Our 2nd sound bar seems to be fine. It isn't as loud as I had hoped but the sound is really good.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Kpierce1119:

      I am very sorry to see that you have encountered issues with the Samsung HW-Q60R soundbar and have returned it for another one.

      Your feedback is very important to us and will be shared with our product team.

      If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Probably needs more speakers added.

    Posted
    Loyal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Well, it's better that not having some improvement over the stock TV speakers. The overall sound without adding additional speakers isn't as great as I thought it might be, but the item was on sale, so I took advantage of it.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Loyal:

      Thank you for sharing your experience with the Samsung HW-Q60R Soundbar.

      So that we can better assist you with interface concerns and display adjustments for your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.

      1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      To optimize your product experience, we encourage you to register your new Samsung Monitor at:  https://www.samsung.com/us/support/register/
      …and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    underwhelming

    Posted
    Ruru
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought this to clean things up under TV. It did that well. What it did not do is fill my living room with sound. I was told it was an awesome little speaker. I don't think it is worth 450.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Ruru:

      I am very sorry that you are not completely happy with the audio performance of the subwoofer.

      There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First, is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

      Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize for your room acoustics.

      I hope these tips help to solve your issue.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Not what I expected for the cost that I paid for.

    Posted
    Voltaire
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Overall the sound bar is okay, the in-store demo isn’t the game once hooked up. I have to turn the sound bar up almost half way just to get some decent sound.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Voltaire:

      Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.

      There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

      Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

      I hope these tips help to solve your issue.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Nice and sleek design

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The sound is okay but volume doesn’t go up as loud and sound is not as crisp as we’d like. It’s good for the price.

    I would recommend this to a friend

    • Brand response

      Samsung

      Dave:

      Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.

      There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

      Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

      I hope these tips help to solve your issue.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Big upgrade from Samsung TV speakers

    Posted
    MGin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It’s a love and hate. Works great with our tv. With our phone, it sometimes loses Bluetooth connection.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      MGin:

      I am very sorry for the Bluetooth connection issues you have encountered with your HW-Q60R Soundbar.

      Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution.

      You can reach us via any of the below options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Samsung 5.1 soundbar

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not as good as I thought it should be. I didn't think it through

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Rick:

      Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.

      There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

      Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

      I hope these tips help to solve your issue.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Not impressed

    Posted
    Jammer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Not impressed in the sound quality for the $$ spent on this unit.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Jammer:

      I am sorry to see that this model fell short of your expectations. So that we can better understand your usage scenario and assist you with troubleshooting and audio adjustments please contact Samsung Customer Support via any of the following options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbar)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value. We look forward to hearing from you soon.

      - Samsung Solutions Samsung