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Customer Ratings & Reviews

Samsung - 5.1-Channel Soundbar System with 6-1/2" Wireless Subwoofer and Digital Amplifier - Charcoal Black-Angle_Standard

Customer rating

Rating 4.6 out of 5 stars with 1119 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    great sound bar

    Posted
    bdub
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I primarily only use Samsung electronics so that tell's you what I think of Samsung in general. This sound bar has great sound and does exactly what it's described to do. It's a mid-level sound bar so it's not going to knock your socks off but you'll definitely get some "dimension" from the sound and it fills the room with sound. I recommend adding the rear speaker kit as it'll only make the sound better. So far I've really only used it for gaming and I'm not disappointed. One issue so far is it didn't recognize that it was connected to the ARC so no sound would come out. This was fixed by unplugging the sound bar and my tv for a few minutes. I've read this is an ongoing issue but hopefully it won't continue.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Replace my Polk Audio sound bar

    Posted
    Chuck808
    • My Best Buy® Elite Plus Member

    My sound bar stopped linking up automatically. When attached to my LG TV they stopped supporting it, and the TV remote would no longer control it. LG TV died and I attached it to the New Samsung 8500 series TV. It stopped linking to it. I looked at several sound bars. I listen to the Samsung 5.1 with the gaming system playing it sounded great. With that in mind don't expect the same sound from regular TV broad cast. It needs to come from a source that is digital surround for best play back. (DVD, X-Box, Play station, Etc.) Streaming services with digital streaming works good. (Fire TV, Etc.). I am still playing with it. Movies in 4K sound great. My hope is that I am not disappointed, down the road.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My first sound bar, and like it a lot

    Posted
    Shadow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We've had audio component systems up to 7.1 channels and of course great sound. Over the years I've lost considerable hearing and gave our last system to one of our children to enjoy. I've read about, and listened to sound bars and was never quite assured about how one would produce, especially with our new 55" curve 4k Samsung TV. Took the plunge and purchased a Samsung 44" wide bar system and WOW!, surely am pleased with it and it's associated woofer. Frankly, I was amazed !

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    BOOM!

    Posted
    bp24
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This soundbar system is unfrigginbelievable! The sound is so dense and booming when you have your TV at only 25% volume during certain movies/show scenes you have to actually turn it down! It a rip-roaring 360 watt subwoofing beast! I love this thing and am so glad I went with it over the little brother (550 series) version! I only wish I had gone with the big brother version surround speakers (9000 series) too and not the ones they recommend in this soundbar/subwoofer's manual (8500 series)! I WOULD RECOMMEND THIS PURCHASE TO ANYONE WHO WANTS TO ACTUALLY HEAR THE SOUND COMING FROM THE MODERN DAY HUGE SMART SAMSUNG TVS (that let's face it, have very weak speakers).

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Priced too high for quality

    Posted
    Ryan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Although the speaker sounds good, I feel like it should be less expensive for the quality. One thing that is hard to get over for me is the lip sync error that will not go away with any of the lip sync settings. I’m getting more used to it, but why can’t it just work like it should? I’ve read many reviews and this is just something you’ll have to live with. This is not a replacement for a surround sound system as advertised, you won’t get that true surround sound experience with just the soundbar. Overall, I guess I’m happy enough with the purchase, but I will buy a surround sound system with my next purchase instead of a soundbar. I would say it’s a big step up from the TV speakers, but not worth $429 in my opinion.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice soundbar for the price

    Posted
    Timmy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Samsung touts this is a 5.1 soundbar but in my opinion this is a bit misleading. Out of the box it's more like a 4.1, as there aren't discrete outputs for the rear speakers, but the "pseudo" rear speaker sound comes from the ports on the top which supposedly bounce off the listener's side walls to achieve kind of the same effect, but of course it's not nearly as good as the real thing. However, I believe that this system IS compatible with Samsung's rear speaker system, which I forget how much that costs but it's not that much I don't think. Setup was fast, and as I have a Samsung main TV, I like the fact that I no longer have to have a separate remote control just for my audio.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Buy!

    Posted
    Poppish
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought a 65" QLED Samsung tv. I got this sound bar thinking it would create a better sound, surround sound and voice clarity. It has accomplished NONE of these. I cannot get the voice and the tv to synchronize. It looks like I'm watching a bad foreign film. I have attempted to correct this problem to no avail. When connecting a receiver to the sound bar via HDMI, I was unable to get the sound to play thru, using the radio as a source of audio. The sound coming out of the TV sounds better than the sound the bar produces. This is absolutely a waste of my money.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Poppish:

      Thank you for purchasing this Samsung HW-N650 Soundbar System. I am sorry to hear that you were not completely satisfied with its low volume.

      Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.

      1. Check the source volume. For example, if connected to a mobile phone using Bluetooth, increase the volume on the mobile phone.
      2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
      3. Then check the TV for the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
      4. Change the SOUND MODE on the Soundbar by using the Soundbar’s remote. Select the appropriate mode for the individual room acoustics.
      5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.

      I hope these tips help to enhance your audio enjoyment.

      For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Sounds good

    Posted
    BuddyW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Definately sounds better than tv speakers. Nice range of sound, highs, mid and decent bass (if you want booming bass try the JBL 3.1.) My biggest disappointment is this is not a 5.1 system, it's a 2.1. (Read full manual pg. 26 https://www.samsung.com/us/support/owners/product/2018-panoramic-soundbar-hw-n650) Setting up, I had to manually connect the subwoofer, it took like 3 attempts but once connected, no problems. I connected to the tv using the hdmi pass-through, following the directions in the manual, I set the soundbar to d.in, it changed to TV Arc but no sound. I changed the setting to HDMI and it's worked fine.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great soundbar w/o the bass

    Posted
    NVA14
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The soundbar itself is AWESOME. It provides the clarity of even whispered conversation you would expect from Samsung. However, the included Subwoofer lacks in every sense. The bass is BARELY audible.....it is not even noticeable when touching the subwoofer. Although, the user may adjust how much bass the sub puts out.....the OEM (Samsung) preset of how much bass one can achieve via the manual selector. And the diminutive size of the sub does not help matters. I returned the product the following day and replaced it with the Polk Magnifi Max instead - the sound output on the sub is far superior. I am very happy with the Polk soundbar performance so far.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great substitute for a true sound system!

    Posted
    Harleyrider19
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Great substitute for a true sound system! The sound is fantastic on this soundbar! Granted it isn’t a replacement for a true sound system, but it is a close second. I use this soundbar mainly for gaming, which sounds awesome! Movies sound equally great! Even have my son ask me to turn it down from time to time because the action sounds so intense. Only issue I have, if you can call it that, surround sound must be turned on each time I turn the tv on, which is kind of annoying. Would be nice if it just was left on from the last time. This bar is paired with a Samsung NU8000, so perhaps it is the tv’s fault, but it is an annoyance none the less.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Much needed upgrade

    Posted
    AsiaLovely1
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I have another soundbar from Samsung that I got brand new maybe a year ago and this is a much appreciated upgrade. I got a new TV in sale and you get what you pay for because the sound is AWFUL. Once I got this setup there was in immediate difference. The setup process was much easier than the last and I was actually surprised how fast and seamless it was. The Subwoofer all you have to do is plug it in no connecting needed. This soundbar is also longer than the last which is a great upgrade. I have my Xbox connected to it and I cane wait to try out the gaming setting with the bass up on the Subwoofer. The only con was the packaging. It was just oddly packaged and just felt clumsy with the awkwardly shaped box.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Overall

    Posted
    baleman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I own a Sony TV and wanted a Sony sound bar but after talking to the sales rep, he talked me into buying this a Samsung sound bar and it didn’t disappoint. The sound is wonderful for anything we watch on TV. The only thing I found odd was that the subwoofer was not putting out enough sound. We could barely hear it and initially I was disappointed. After researching, I noticed that I wasn’t the only one with the issue and following the reset steps that were recommended did not fix the issue. I changed the TV output to something other than the cable box and it started working perfectly. After switching back to cable the sound was still working as expected!! Great overall product!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Returned

    Posted
    JMAudio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I found very little bass response at all. Even with the sub set to +6 using all sound modes. The surround caused audio to be more muddied. If you want night frequency sounds, like listening to a laptop speaker, that’s what it sounded like. My Samsung TV speakers sounded better. I returned after a couple of days adjusting the settings and moving the sub around the room. Upon returning, the sales Rep indicated that Samsung has had issues with sound, in particular bass and LG is much better. So I purchased an LG bar for 1/3 the price that sounds much better.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      JMAudio:

      Thank you for your review of this Samsung HW-N650 Soundbar System. I am sorry to hear that it did not work out for you and have returned it.

      Your feedback is very important to us and will be shared with our product team.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.

      - Samsung Solutions Samsung

  • Rating: 2 out of 5 stars

    Underwhelming

    Posted
    MadDog
    • My Best Buy® Member

    For almost $500 I was expecting great things. Everything except ease of connection failed to meet expectations. Most disappoint was the weak subwoofer. It actually had an annoying sound. My $120 vizio 2.1 in master bedroom blows away the MS650. The Vizio is more dynamic, dimensional and the bass is full and powerfull. So disappointing because it took a lot of work to mount it under the TV (if youre planning on wall or TV mounting you need to check the power plug design as well as the mounting being on bottom of bar). Now I have to uninstall it and return to BB.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good sound bar at a steal

    Posted
    Buckleyboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was able to purchase this 5.1 sound bar originally priced at 599.99 at only 229.99 for an early black Friday special. It works well in our living room. The only thing that I am not happy with is the fact that you have to turn it up to about 20 or so on the volume to really get a surround sound feeling and with my T.V.'s volume we only had to turn it up to about 9 or 10. Now I realize that the T.V. that we have doesn't have true surround sound like the sound bar so that might have a role in why it doesn't do as well. Overall though very good value and quality by far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound bar and got an awesome deal.

    Posted
    Sissy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had been looking for a new sound bar for a few months before I bought the Samsung 5.1 soundbar with subwoofer. I had actually bought a couple of them before getting this one. I really lucked out too because I bought this on sale and not just 20 dollars off but over $200. I really wasn’t expecting to buy this but once I realized it was only a mere $30 more than a 2.1 soundbar I changed my mind. I love it and I can adjust it at night so I don’t wake up my neighbors. I can’t say anything negative about it. I am very happy with my purchase and for Best Buy for giving me such a great deal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Soundbar!

    Posted
    staurosjohn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased a similar soundbar, several years ago, and needed one for another (location) TV... thought I'd go with a Bose (500)- since I use Bose bluetooth speakers, headphones, etc. Was disappointed with the Bose (soundbar) sound- figured, since I like the soundbar I already have- I'll go with a Samsung!! Makes sense! The sound quality is superb- but the features which appealed to me the most are. 1. ability to 'fine-tune' volume (especially at night when in bed) 2. the volume is illuminated, on soundbar, in right corner (many don't have 'incremental, lighted volume control)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Output for Price

    Posted
    Josh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this soundbar to pair with the Samsung NU8000 75" that I picked up at the same time during holiday deals. This soundbar has hands down been the best addition to our living room since the initial flatscreen we had. If you like to watch shows like Game of Thrones, Planet Earth or any new release this soundbar creates a great surround feel and deep base. It pairs great with the TV and also makes a perfect speaker for summer days of pairing your iPhone for listening to your own music. If you are able to pick up on holiday deals it is a steal for the quality.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A great addition to anyone's entertainment system!

    Posted
    bryanhill
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    This Samsung sound bar is a great replacement for our 6 year old unit. The install of this unit was very straight forward offering a variety of inputs. Its sound is well balanced with an ample amount of rich bass coming from the wireless subwoofer. My daughters informed me that the spacial sound effects while playing halo on our Xbox one, was in fact, that. Sounds were throughout the room. I think this is a great addition to anyone's entertainment/gaming system. I did have one hang up while trying to control it with our all in one remote provided by our cable company. I resolved that issue with a programmable/learning remote.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound at a reasonable price

    Posted
    KingRichard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Almost bought a Samsung soundbar that was approximately $100 less. Listened to this one, and glad I spent the extra money. Bass and surround sound are really good. Yes you could get better, but the price will double or triple. Maybe the few bad reviews I’ve read those people didn’t have the correct settings. I have this in my bedroom, and use it for my tv shows, movies, and music. It’s supposedly great for gaming also. I have the soundbar on my tv stand, but it has mounting brackets if you want to hang it on the wall.

    I would recommend this to a friend