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Customer Ratings & Reviews

Samsung - 5.1-Channel Soundbar System with 6-1/2" Wireless Subwoofer and Digital Amplifier - Charcoal Black-Angle_Standard

Customer rating

Rating 4.6 out of 5 stars with 1101 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 5, showing81-100 of 1,101 Reviews
  • Rating: 3 out of 5 stars

    Great soundbar and sub for a start

    Posted
    Gninja
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was excited about this purchase initially because it seemed like a good deal when I got it, but it didn't live up to my expectations and the hype given about it in store. Sound quality is ok but not spectacular. I was hoping to get a richer sound and bass out of the sub. Sometimes the soundbar just turns itself off when I'm watching something. It's better than nothing, but I wish I would have researched and looked at other options.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Gninja:

      Thank you for purchasing this Samsung HW-N650 Soundbar System. I am sorry to hear that you were not completely satisfied with its low volume.

      Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.

      1. Check the source volume. For example, if connected to a mobile phone using Bluetooth, increase the volume on the mobile phone.
      2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
      3. Then check the TV for the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
      4. Change the SOUND MODE on the Soundbar by using the Soundbar’s remote. Select the appropriate mode for the individual room acoustics.
      5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.

      I hope these tips help to enhance your audio enjoyment.

      For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport
      5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      - Samsung Solutions Samsung

  • Rating: 5 out of 5 stars

    Great sound

    Posted
    Audio1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Excellent base and good overall sound. Sound gets better at higher volumes; otherwise just sounds like normal t.v. In other words, just o.k. for sitcoms but definitely better for movies or music with volume. Nothing beats true surround sound but this is a great product for those not wanting to invest in the real deal or for those with limited space. Wish they would have added one or two more HDMI inputs but I would recommend in general.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY

    Posted
    Bernie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    DO NOT BUY NOT WORTH THE PRICE, UNLESS IT’S ONLY $50. This product has good quality mids and highs, the bass is disappointing for the size and power. Easy to set up and control from my Samsung QLED 65”. The main problem is that the 40W internal speakers on my TV work better, not quite as much bass but louder overall. I returned the next day and bought a wall mount instead.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Bernie:

      Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and you have returned it.

      Your feedback is very important to us and the bass quality concern will be shared with our product team.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Mine was defective

    Posted
    BearsIn3D
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this system because of the excellent price for Black Friday, at first it worked great for a week then I noticed at about 30 volume or more one of the right speakers inside the bar was blown out already. I assume I just got a bad unit and actually really enjoyed the unit but I decided to return it and get a Sonos Beam instead and was happy with that decision, I wasn't willing to risk getting another bad unit.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      BearsIn3D:

      Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you.

      Your feedback is very important to us and the speaker issue will be shared with our product team.

      Please know that If purchased brand-new from an authorized dealer, such as Best Buy, your Samsung Soundbar System is covered by a 1-year limited manufacturer's warranty.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      We hope to regain you as a customer in the near future.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Good for small rooms

    Posted
    Rob69
    • My Best Buy® Elite MemberElite Member

    I got this soundbar for my tv room. I was not impressed. The bass is very weak. Got the rear spaeker kit for this model and they never worked even after sending them to Samsung twice. I ended up getting a Sony soundbar with Atmos and the rear speakers and they work awesome. Samsung customer service was horrible and refused to help me. Moved this soundbar to the bedroom because I couldn't return it. It works well in the small room.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for a Samsung TV

    Posted
    CUTiger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I really like the JBL 3.1 sound bar, but I decided to pick up this Samsung for ultimate compatibility with my Samsung 8 series TV. Wow. This 5.1 channel bar sounds great. The subwoofer was weak when I hooked everything up, so I initialized the set, and re-paired the set, and the subwoofer came to life. The center channel makes a huge difference in movies and TV shows. By the way, Samsung now owns JBL.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Samsung Gaming Soundbar sounds great!!

    Posted
    Pauliff
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great sound from movies and games. I replaced an Onkyo Dolby Atmos with this sound bar and what a difference. Playing games and watching movies come to life now. I added the wireless rear speakers and now the sound envelopes me and keeps me in the action. I would highly recommend this Soundbar and its included bass woofer to anyone who is not ready to spend big bucks on Dolby Atmos and still wants to hear and feel the entertainment all around them and include them in the realm.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound

    Posted
    Bigdave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was buying a 75 inch Samsung TV and salesman showed me this sound bar was not really looking for one but after listening to it in the store it went home with me. Easy hook up great sounds the bluetooth is so easy to do with ur phone. I will be buying another one for the bedroom

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    3 months then it starts

    Posted
    WaitForIt
    • My Best Buy® Elite MemberElite Member

    When first set up it sounded amazing, but..... After 3 months it has started having choppy sound (fragmented sound) AND will occasionally play on both the TV and sound bar at the same time creating an echo effect that is horrible. AND IT GETS BETTER. Samsung customer service is the worst to deal with. Online chat was pointless and the call center was horrible. Issue not resolved as of yet.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok for the price but no rear surround.

    Posted
    MarcO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Only regret is not going full receiver with 5 speakers and a subwoofer. It was the sound bar at 430 and the system the guy showed me in magnolia room for 900. If Best Buy is reading this, I would totally exchange and do the true 5.1 setup as soundbar is in perfect condition and you know you can simply RMA back to Samsung :) the soundbar is satisfactory though if I have to keep it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound for the price

    Posted
    pmcdude
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This soundbar has incredible sound for the price (plus I got it on sale) and when paired with the wireless rear speakers for $60 makes it so much better. Only downside is that it does not have HDMI HDR pass through. Since you can still attach the soundbar to the TV with an HDMI to take advantage of DOLBY and plug your console/media player directly to the TV, it's not really that bad, it's just 1 extra cable.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow

    Posted
    Woohoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The salesman convinced me to buy this soundbar and I do not regret it at all! The sound surrounds the viewer and immerses you as if you're actually in the movie, show, game. Bass and clarity is great and doesn't sound muffled. I'd totally buy (and continue to buy from Samsung) this again for my other TVs. I really like how it can connect via bluetooth to my Samsung Q8F TV instead of through a cable. Much cleaner looking and accessible.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Samsung - 5.1-Channel Soundbar System

    Posted
    sdin1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We purchased this sound bar to boost the volume on our television. It does exactly that, provides that little bit extra when appliances are running in the back ground. It is not over the top, as compared to being hooked up to a stereo system, nor would I expect that from this system. Overall it does what we need it to do. If you are only looking for a sound boost it is a worthy system to purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Surround sound without rear speakers

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I looked at several sound bars in the store and was leaning toward another that had Bluetooth rear speakers. The rear speakers had wires which ran from the subwoofer so that setup didn’t suit my needs. This Samsung sound bar has side firing speakers on the end which do a great job of simulating surround sound. I am very pleased with this purchase

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great sound

    Posted
    Thumper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this soundbar to replace an existing full surround system during our move. I am very pleased with the sound quality. As with many reviews, the bass with the sub is lacking. For the price and easy setup, it is well worth the price. I would recommend to someone who is currently just using tv speakers. A huge improvement. For someone moving from a full surround sound system, you wont be as impressed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT SOUND BAR AT A SUPER PRICE

    Posted
    LLCoach123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Easy to set up and paired with my Samsung TV right away. Sound quality is excellent. Fortunately, this does not produce big booming bass sounds which I detest. This system performs excellent in my large living room. I love that you can also use Bluetooth from your phone to the sound bar. At this price point I’m definitely impressed with the range of sound and connection options. This was a great buy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Nice

    Posted
    DEK51
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have high ceilings so that is probably the big problem for us with sound. We had to get a sound bar because it was hard to hear the voices in movies without turning the TV volume up very high. This sound bar helps a lot however, it does not give out the ranges that we expected. The base is so weak that we didn't think it was working at first but it does come out in other movies. We are not gamers but big movie watchers.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great bedroom setup

    Posted
    MACDADDY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have this set up with a 55" Samsung 4K TV. I also used the Samsung wireless loud speaker satellites for the rear speakers for 5.1 surround sound. It gives amazing sound and separation and the set up was easy and straightforward. I like that you can adjust the subwoofer to accommodate the type of movie that you are playing. It is highly recommended especially for a moderate sized bedroom. Plenty of sound throughout.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Large Sound- Great Bass- Voice Clarity ????

    Posted
    Bilbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had my soundbar and subwoofer installed with my 50 inch Samsung TV. Easy to use with full 5.1 sound, settings for all of my needs with easy to make tweaks when necessary. I am a little disappointed with the voice clarity. I have used both the Optical connection and the ARC connection and still have to crank up the volume at times in order to clearly make out the voices. Not a deal breaker.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well with the Qled TV

    Posted
    Iacraig
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For a small to medium sized room the sound bar does well. Xbox One X, the Qled Samsung and the sound bar function excellent together. I did add the rear speakers for a more realistic surround. Game mode is excellent. Movies are good and sports are better. It is pretty much automatic with the optical cable connection and the ARC connection cover everything well.

    I would recommend this to a friend