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Customer Ratings & Reviews

Your price for this item is $699.99
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The comparable value price is $989.99

Customer reviews

Rating 4.6 out of 5 stars with 1588 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the large capacity, quiet operation, and ease of use of this 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its strong washing performance and the convenient smart features. However, some users experienced issues with the spin cycle and occasional balance problems. A few customers also noted the washer's depth as a potential inconvenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,588 reviews
  • Pros mentioned:
    Ease of use, Noise level, Performance

    Rated 5 out of 5 stars

    so far...great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the washer, very efficient and easy to use. no smell or residue (looking at you samsung). Quiet and little vibration. notification feature is nice :)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great love the size and works awesome with smart things

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Best Buy equals happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent weeks and countless hours researching washers and dryers. I’ve seen and heard the negative reviews about Samsung but I just kept coming back to this set and I’m so glad I decided to purchase it. I’ve had it less than a month but I’ve done enough loads that I’ve already had to do the self clean cycle. I must say that this washer is so quiet and having the app on my phone makes it even more convenient. The features are great and I have not had any problems with it. I got the set for an amazing deal and had it delivered and installed by Best Buy. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer!! Good for large or small loads, quiet and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 4 out of 5 stars

    Best Value For Price Range

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cycles are too long, but the clothes and linens get clean. I have not washed cloth diapers yet for the ultimate test. I wish there was a water level selection. The tub is very deep. I am 5'6" and have trouble reaching the bottom. Best option for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, large capacity, I like no agitator because I’m able to wash large items like quilts with ease. Unit is relatively quiet which is nice

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice , it’s so quiet and so big . It fits perfect in my apartment and I love the color on it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Blended Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the capacity for a family of 7. It’s way to use and very quiet while in use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung HE Smart Top Load Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it! It has an impeller rather than agitator which I think is way more gentle on clothes. It is large capacity with many features incl. an auto remind to sanitize (a setting on machine). Its wifi enabled which lets me know when the cycle is complete. Quiet, doesn't rock and does the job! The super speed cuts down time to abt 30 min. with same efficiency!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Performance

    Rated 5 out of 5 stars

    Awesome machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for the family and the household,easy to use works efficiently,quiet

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Does all that really matters in a washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, cleans clothes - small or large load and is QUIET running. All that really matters

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Washer performance

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer can wash big loads. Very quiet, and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Washer performance

    Rated 5 out of 5 stars

    Awsome washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer large enough for bedding, quite, washes well. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loving this washer - large, quiet, efficient, and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color, style and overall washer. Cleans, rinses and spins very quietly can barely hear it. Love that! Love that it also connects to your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. This machine will take a big load and makes doing a lot of laundry in short time easier. It's quiet and seems to be more water efficient than the washer it replaced. I didn't bother setting up the smart side of things since that's a little silly, but it's nice to know that it's there if I ever cared enough to set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Washer performance

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been wonderful, cleans well, fits way more than our last washer, does a great job without an agitator. I use my samsung account as I have samsung tv's and it is nice to get the pop up when binging tv shows that my laundry needs to be switched over. I feel this is a very good value for the cost. We've only had it less than a month, but so far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Lots of options for different washing needs and mostly quiet while running. Finally figured out how to to off end of cycle song lol. FYI if your short (I’m 5’3) you need to get on tippy toes to reach bottom of drum or use a step stool

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Washer performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large tub, quiet and very easy to use, love this washer

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Samsung top load washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine with very large capacity. Easy to use top loading machine. This replaces the front load machine we had that created a lot of mold and mildew and was very difficult to keep clean.h

    I would recommend this to a friend
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