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Customer Ratings & Reviews

Your price for this item is $494.99
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The comparable value price is $989.99

Customer reviews

Rating 4.6 out of 5 stars with 1591 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the large capacity, quiet operation, and ease of use of this 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its strong washing performance and the convenient smart features. However, some users experienced issues with the spin cycle and occasional balance problems. A few customers also noted the washer's depth as a potential inconvenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,591 reviews
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Definitely worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite washing machine so far. The drum is huge. The app notifies you when its down. It even lets you know when to let it self clean! Definitely work the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Quiet. Works and runs well. My husband loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs GCJ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer and dryer, much bigger than i thought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a set of washer and dryer and this qas the perfect one.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Lovin it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this item is large enough for me to wash my comforters and nothing is in the way like the center piece. It allows you to set your spins, rinses, etc. It is great for me,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy… color is pretty, many different options for wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product it is very innovative and convenient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend of mine has this washer and I've been using it since mine old washer broke. It works great. I went ahead and purchased it but it was not in stock until Dec 14th. (Ordered on Nov 3rd) It was a long time but I thought it would be worth the wait. Today (Nov 23rd) I got on best buys website again and looked at the washer again and then saw i could get it in 3 days. I made sure it was the same model number and it was. I was frustrated because they told me I couldn't get the washer until over a month but I now see it is in stock. I called best buy customer service and they were able to get the washer derived in three days. I wish they could notify you when an item came back in stock because it has been a hassle not having a washer. And to think i could have got it even sooner than today. Overall, I give the washer 5 stars. I wish best buy had reached out to me when the washer came back into stock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues to date. Very satisfied with the functionality and function to date.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Jury is still out…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a replacement washer for error code in less than 60 days. Let’s see how this goes. Hopefully no issues or I go back to old fashioned ehite washer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great washer so far. The tub is really deep to reach the bottom, but I'm tall so that's not an issue. It just means it will hold more clothes, which is a good thing.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 5 out of 5 stars

    Better and Improved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Samsung washer and it is working even better than the first one. The only con I have is sometimes items seem to go off balance very easy. I do like the improved wash area less metal.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Beautiful Washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very big washer with all the needed buttons. I gave up on the front load and went back to the top load. This one has it all and so far, it works great! Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic I couldn’t be happier! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been my favorite so far. We needed to replace our washer because our old one had just went on us. We went to purchase this and it's been the absolute best.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very nice machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New purchase for us. I really like this machine. I've been experimenting with the different wash cycles and I like the efficiency of this machine. I have not used the smart app yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Luvmypurchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great and fast, I recommend it to all

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Monday wash day

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is quiet get cloths clean with high capacity tub too. I really am loving my new washer has many washing options to select from . Color is excellent for my laundry room .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The one appliance I can't live without!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far great washer. Loving the smart features. It's nice to be able to run a rinse and spin cyle from my phone if i forgot to throw them in the dryer before leaving!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HUGE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family of three, this thing will wash a weeks worth of dirty clothes at once. Super cool that it will connect to smart things and you can customize cycles.

    I would recommend this to a friend