Customer Ratings & Reviews
- Model:
- WA52A5500AC/US
- SKU:
- 6529817
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the large capacity, quiet operation, and ease of use of this 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its strong washing performance and the convenient smart features. However, some users experienced issues with the spin cycle and occasional balance problems. A few customers also noted the washer's depth as a potential inconvenience.
This summary was generated by AI based on customer reviews.
Recalled piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not told there was a recall on this washer. Should have never been sold to me in the first place. Error code less than a month of having it and had to get recall fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KristaA,
Thank you for bringing this to our attention. We'll make sure that this is handled accordingly by our experts and for further support, you may visit the website https://www.samsung.com/us/support or call 1-800-SAMSUNG for further information.
Please provide us with this reference number (1145554543) to help our team pull up your information when you message us.
Thank you!
-Angelica
Washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am loving my new washer and dryer, i have wanted this set for a very long time.
I would recommend this to a friendgreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it more than a front loader. Lid opens automatically when cycle is finished
I would recommend this to a friendGreat Washing machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is very stylish. Easy instructions,ow sound,and very spacious.
I would recommend this to a friendGreat washing machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine gets the job done much better than the one I replaced
I would recommend this to a friendAwesome Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer, I haven't used all the features yet but I am totally in love
I would recommend this to a friendwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best washer we have bought so far. only issue i am so short to reach all the way in LOL
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good installation and the staff that came to do the install did great
I would recommend this to a friendGive it a shot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing deal, got it open box and it arrived like if it was brand new!
I would recommend this to a friendGet Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying my washer, everything went well with all aspects of this purchase
I would recommend this to a friendDoes it’s job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good machine I didn’t use all the settings but the clothes seem pretty clean on normal cycle.
I would recommend this to a friendWashing macine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfect with it. So far my family and me are very satisfied with our product
I would recommend this to a friend- Pros mentioned:CapacityCons mentioned:Balance
OFF Balance & noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Huge capacity— Cons: 1) OFF Balance—99% of the time; regardless of amount of laundry. 2). Somewhat difficult to operate; too busy of a board. 3) Huge size. 4) noisy 5). Loooong end signal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DrMom,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144573162
Thank you for choosing Samsung.
^Ross
Happy with the purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall machine is good. Happy with the purchase. Still figuring out the different functions but worth the money that I spent.
I would recommend this to a friendVery good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before I had whirlpool Machine working good but This new washer works better
I would recommend this to a friendExcellent washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer, very pleased. Added bonus for mobile friendly alerts when laundry is done.
I would recommend this to a friendWorth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer I’ve ever owned. The WiFi setup was even easier than figuring out how to operate it.
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an awesome washing machine ! Can find anything to complain about!
I would recommend this to a friendSolid Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job well. Good price. Happy with our purchase. Installation was well done.
I would recommend this to a friendIt’s alright
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it does the job so no complaints there. Just feel like it’s a bit overpriced for a washer.
No, I would not recommend this to a friend