Customer Ratings & Reviews
- Model:
- WA52A5500AC/US
- SKU:
- 6529817
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the large capacity, quiet operation, and ease of use of this 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its strong washing performance and the convenient smart features. However, some users experienced issues with the spin cycle and occasional balance problems. A few customers also noted the washer's depth as a potential inconvenience.
This summary was generated by AI based on customer reviews.
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible machine. These types of machines do no wash clothes properly. Water does not cover the clothes even in deep option and it does not clean the clothes at the top. Returning for one with an agitator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bruno,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing as water does not cover the clothes and does not clean the clothes at the top. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01203005/ to guide you on the water fill issues with your washing machine. Just click on "Washing machine does not fill with enough water" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
Please also see this link https://www.samsung.com/us/support/troubleshooting/TSG01108627/ to guide you if your clothes are not clean after using your washing machine.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144648334.
-Noraina
Terrible customer service!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, Horrible Customer Service. There's a 98% chance that I will not be shopping at Best Buy again! My dryer was delivered damaged. I reported it and spoke to a rep who was in "COLUMBIA" and I could not understand her and all she could say was "i understand" and "I'm sorry that you're having troubles" and "I apologize for you"! She was of no help and refused to transfer me. After several attempts at contacting someone that actually could help me......I had the dryer replaced. I then had a refrigerator delivered. They were to set it up and install it. All they did was plug in in to the wall socket and left. I had to position it, take off all the wrapping both outside and inside. They put a hole in the wall in my entry way and damaged my screen door to the point I now have to replace it and now I have to deal with the hassle of an insurance claim. The delivery guys then left cardboard garbage from their truck on my porch. I got a hassle from them when I refused their garbage. Finally, The stopped working 3 weeks after receiving it and when I tried to get that resolved I again got another country and nothing but grief and told to contact Samsong. If you want to call me my name is Norm Yacko (856) 534-3484
No, I would not recommend this to a friendMachine's electronics system blew within a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine stops working within 9 months, it has power but none of the functions work, I called SAMSUNG Support, after initial troubleshooting steps they said they will send a tech out in 4 days but tech did not show up, I called their 3rd party contractor and it went to vm, left 2 messages. i called Samsung support again and they said contractor will come tomorrow, and there was no message or call from contractor on 2nd day of promise again I received an automated text from Samsung chat to go through same steps of unplugging and plugging back machine that I did already, however I did that again and still not working, i have stayed home for 2 days for their promised tech visit that has not happened yet. these machines Electronics system blows and they are not keen on fixing it. SAMSUNG SUPPORT IS A JOKE. IT IS NOT RUN BY PROFESSIONALS- VERY DISAPPOINTING FOR AN EXPENSIVE APPLIANCE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Akhan,
Thank you for your review. We understand that this situation is difficult since the washer is a home appliance that is used regularly to clean laundry.
We always value customers who are keen to give us their reviews. I will sure to pass on what you have mentioned to our managerial team as we work on a firmware update within the next few days to resolve concerns regarding your washer.
We appreciate you doing your part in troubleshooting and going through the steps to resolve the concern.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144872536 and it will help our team pull up your information.
Leo
Watch out for delivery times help us break it down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was promised to have my washing machine delivered and it never arrived on the schedule delivery date so I canceled my order. Other than that everything went smooth.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Gary.
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Piece of JUNK. Hi-Tech JUNK
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst piece of sh** I have ever had. I cannot believeeee i paid so much for such a piece of junk. The washer uses soooo much water and this is because in order for the water to fill up accurately, i have to select deep fill. Why the beck do i have to choose deep fill for it to fill ip to where ITS SUPPOSED TO BE. Then on top of that, the thrust it exerts is sooo minuscule. My clothes still come out with stains, no exaggeration. Simple stains that would normally come out, DONT. Im currently posting ads to sell this set. Sometimes its best to keep it simple. You’re really paying for the useless hi-tech functions you will never use. Some functions are just mundane. Heavy duty, bedding, whites, colors, normal, quick wash, rinse and spin only, activewear, like wt fffff !!! All i need is a couple simple wash cycles, and to choose hot or cold. All that extra stuff is so dumb especially considering it makes no difference in your wash lol your clothes still come out dirty. I have to select for my clothes to rinse 3 times to get my clothes fully clean. SOOOOOO UPSETTTT. Worst money spent ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
A working washer is needed for us to have clean clothes. Let us go ahead and check some possible solutions.
Usually, if there's something wrong with the washer that's going to affect how well it cleans, then it also affects something else, like a draining, filling, or spinning issue or even an error code. Please check these links for details.
Clothes are not clean after washing in Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Laundry is stained or damaged after using Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.
Cycles, settings, and features on your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Using the best kind of detergent in your washing machine may seem tricky. You definitely want your clothing and other items to come out as clean as possible. Please check this link for details.
How to use detergent in your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00031847/
To get the best results when you’re doing laundry, it’s important to consider the weight of each load that you’re washing. Please check this link for details.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
This guide will go over the things that need to be done during installation to prevent leaks, excessive vibration, and issues with spinning, draining, and filling. Please check this link for details.
Install a Samsung washing machine in your home/Level the washing machine
https://www.samsung.com/us/support/answer/ANS00051342/
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Please check this link for details.
Please check this link to your user manual for details. Turn to page 30.
https://downloadcenter.samsung.com/content/UM/202301/20230103173239422/WA7300A-AD_UM_DC68-04037N-03_EN_MES_R.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145564922) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
I purchased a lemon
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer worked very well while it lasted - - all of three months! I've been without a washer for two weeks already. Washer gave me an error code of AC6. I called Geek Squad and they showed up a week later to check it out. They looked at it and said they needed to order a new motherboard and panel board. That it might take another week for the part to get here. They should have ordered the part ahead of time since I had told them what the error was. So I'm still waiting to see if they will fix my washer and how long it will last after they fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Our team appreciates your patience as you deal with the issue you're experiencing with your washing machine AC6 error code.
Your observation is highly appreciated, and we are aware of this A6 error. To have this rectified. Please get in touch to one of our Samsung Customer Care at this number 1800-7267-864 or any of our following support channels:
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (GCIC) to help our team pull up your information.
Have a great day.
^Charles
LOVE/LIKE Relationship
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my washer and love the color. I am mad that I am a loyal customer for years and they would not let me price match my set.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for reaching out and bringing this to our attention. I understand
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144602633
Leo
- Pros mentioned:Capacity
Dryer never installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had my washer installed. The dryer was not installed because the installers did not have correct electric cable on truck. They said they would get the right cable at the Henrietta store and do the install the next day. That never happened. No one called. I still have not heard from anyone from Best Buy. That was over 3 weeks ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Cons mentioned:Spin cycle
Don’t buy Samsung washers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to get this washer replaced twice due to defective bowl. It won’t complete the spin cycle due to bowl not being secure. It knocks around inside like bumper cars and is loud. Bad product to buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LonniM,
We understand how this can be a cause for concern with your washer not completing a cycle.
I have shared a Samsung link below about the Samsung washing machine won't spin.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Also, here's another link for the washer that stopped unexpectedly.
https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-stops-unexpectedly
It is also important to consider the weight of each load that you're washing.
https://www.samsung.com/us/support/answer/ANS00080262/
You can check the closest noise that you hear, so we can determine the best troubleshooting steps to perform.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
We'd love to speak with you directly to get more information about your washer.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145162126), which will help our team pull up your information.
^Rainly
Second washer works fine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the second washer worked fine I had a difficult time exchanging it which made me have to wait even longer. I called the day after they arrive to exchange the washer. Nobody came on the set day I had to call back myself nobody contacted me that they did not process it correctly and I had to wait longer and them they went on sale 150 lower
I would recommend this to a friendBrand response from Samsung
Posted .Hello Diane,
Thank you for taking the time to leave us a review on one of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Worst dryer I’ve ever had
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this dryer since may of this year and it already broke. It’s been down for a month and whoever Samsung has been sending out for warranty repairs clearly doesn’t know what they’re doing. They “fixed it” once and it didn’t work so now we’re waiting on another part that might fix it. Dryer has been down a month now and with two boys in school there’s a lot of clothes we have to hang dry every other day. Thought it would be nice to have something new but I would rather have my old used dryer that lasted over 10 years with no issues if I could get it back
No, I would not recommend this to a friend- Cons mentioned:Spin cycle
Not a Fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the top loading machine. It gets off balance during spin cycle and creates more problems. I returned it and am getting a front loader.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for choosing Samsung for your Appliance needs. We apologize if the top load washer was less than ideal. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Reference Number: 1144732144
Have a great day.
Melardo
DO NOT BUY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. I know Best Buy prices are low… but they sell defective products to customers and hope to bank off of their service plans. Manufacturer or Best Buy do not help with issues on appliances. You’ll be stuck waiting on a free warranty repair for months and the repair companies will not contact you and keep postponing your repairs. They left me and my 5 children with out a washer, I spend $50 per week at the laundromat and hours of my life when I just purchased a brand new washer for $1000 from them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you sharing your overall experience.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Pros mentioned:Washer performance
Terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely this worst experience! Would not recommend bestbuy.. the worst sale, delivery, and customer service!! Incompetent lack of concern for you. Just an Absolute headache. Washer and dryer work fine just dont buy from bestbuy!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bedding setting doesn't dry comforter completely and wifi isnt connecting
I would recommend this to a friendBrand response from Samsung
Posted .Hi Khima,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
and we do apologize for any trouble this may have caused you.
To help you with your concerns let me share with you some links to troubleshoot your issue about the Bedding setting doesn't dry comforter completely and the wifi isn't connecting.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Care for your bedding items with your Samsung washer and dryer
https://www.samsung.com/us/support/answer/ANS00047247/
Set up your SmartThings hub, SmartThings Wifi, or Connect Home
https://www.samsung.com/us/support/answer/ANS00048957/
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144288284
^Ross
Terrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine delivered under my total tech program the technicians were extremely ghetto and also told me all the reasons why they would not be hooking up my appliances even though that’s what they were scheduled to do. They dented the washer while bringing it in and offered to leave my SO open as incomplete so that I can get additional tech out to my home to hook up. Such a terrible experience. Also the washer itself does not clean any of my clothes I feel as though it’s not even washing seems to just be filling up with water and emptying back out…. Best Buy should be ashamed of themselves
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to answer your specific inquiry.
For reference, you may refer to these links and videos:
Clothes are not clean after washing in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Get cleaner clothes with your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00084866/
How to properly sort and wash your laundry: https://www.youtube.com/watch?v=R0HWsqn2ANo
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
How to use detergent in your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00031847/
The below link is the user manual for your model. Turn the page 61 (Water drains out immediately) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103173239422/WA7300A-AD_UM_DC68-04037N-03_EN_MES_R.pdf
Have a great day.
Melardo
?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for your helpful information about this order
I would recommend this to a friendBrand response from Samsung
Posted .Hi Duran,
Thank you very much for your feedback on our products.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144638697
^Rainly
Stick with Agitator version
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not do the impeller version if you have kids, pets, or lots of stains to remove. Since the impeller relies on clothes to rub against themselves to clean, it does not work to get stains out, not matter how much stain remover you use. Also there is no “soak” cycle…which make it a little irritating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Hahmed,
Thank you for bringing this to our attention. We appreciate you taking the time to share your experience. I understand you're having an issue with your Samsung washing machine not being able to clean, unable to remove stains, and no soak cycle. We do apologize for the inconvenience this has caused you. We are here to help.
To resolve your issue, you can check on this link https://www.samsung.com/us/support/troubleshooting/TSG01108627/ if your clothes are not clean after using your washing machine.
You can also check on this link https://www.samsung.com/us/support/troubleshooting/TSG01108628/ if your laundry is stained or damaged after using your washing machine.
Another link that you may find useful is this one https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
I also recommend you check on this link https://downloadcenter.samsung.com/content/UM/202107/20210721111538195/WA7300A-MD_DC68-04037N-00_EN_MES_R.pdf for the user's manual and go to page 38 for the operations.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144219410.
-Noraina
- Pros mentioned:Washer performance
Don’t buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had this washer six months & it has broken down two times. Does clean well . Not happy at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you leaving us a review, Crystal! We'll be happy to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Quit working after 2 Months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine quit working after 2 months with an error code of AC6. Samsung customer support says it is a known issue. They have been terrible to work with. No concern at all for the inconvenience of not having a washing machine. They put in a Repair ticket but its now been 3 days and still have no clue when someone will actually come out and fix. I would recommend looking at other brands besides Samsung if you are considering any appliance purchases. If you have any kind of issue their customer service is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jerry.
Thank you for your review. We apologize for the inconvenience about the error code on your washer, which was less than ideal and it does not meet your expectations. We are always here to help.
Error code "AC6" means Inverter Communication Problem. We recommend turning off the washer, unplugging it, waiting one minute, and then plugging the washer in again. If the information code remains, contact a Samsung customer service center.
I shared this video about "Find out What an Error Code means on your Washer or Dryer with Smart Care": https://www.youtube.com/watch?v=VzQiAeJn4hY.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144875142) when you message us to help our team pull up your information.
Have a great day.
Melardo