Customer Ratings & Reviews
- Model:
- WA52A5500AC/US
- SKU:
- 6529817
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the large capacity, quiet operation, and ease of use of this 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its strong washing performance and the convenient smart features. However, some users experienced issues with the spin cycle and occasional balance problems. A few customers also noted the washer's depth as a potential inconvenience.
This summary was generated by AI based on customer reviews.
Invest in something else
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.9 months in it broke down. . It was nice it would send notifications to you phone when wash was finish but wouldn't recommend. Last washer we had lasted is years
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Carmen,
We apologize that your experience with the washer was less than ideal. We appreciate you advising us that the unit just broke down.
We like to inquire further on how and what exactly happened.
If you could please reach out to us directly on the following options
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882235) when you message us to help our team pull up your information.
Have a great day.
^Charles
Champagne
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer i feel in love with was with the color way champange it just look beautiful , it not a basic color like always white or black . Its like almost rose gold mixed with another color n we was in need of a new washer bought it for my parents for christmas!! n they feel in love with the color they were surpise to see it cause they never seen a color like it n iys has a bunch of features for everything you need to wash . Even when your not home you can still washe clothes now thats freaking awsome,honestly what would samsung come out with next i tried getting the dryer to match the color way for my washer but i could it was sold out . So i had to buy a different color way for dryer
I would recommend this to a friendterrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the washer never worked. so i had you all come get the set up. after 3weeks of sitting in my house taking up space you finally had it picked up. thanks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Reference Ticket number: 1144620192
-Trisha-
- Pros mentioned:Ease of use, Noise level
Samsung washer black
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy use washer that saves water and it is quiet, soap and fabric softener compartments are uncomplicated and convenient to use. The color is right on with all my other existing appliances so it is aesthetically pleasing.
I would recommend this to a friend Poor customer service with faulty parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has not worked it appears to have a bad water valve, Little to no customer support from Best Buy/samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jnord95,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Samsung - 5.2 cu. ft. Large Capacity Smart Top Load Washer with Super Speed Wash - White. At this time, we can only recommend contacting a service center to see what is the best way to resolve this.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144422136
^Ross
Samsung washer rusted
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tub rusted, replaced it twice, keep rusting.., having trouble getting it fixed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MrsT,
Thank you for your review. We wish to help you in the best way possible with your Samsung washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number 1145016866, it will help our team pull up your information.
Leo
Stopped working after just four months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a while. Four months after buying this washer and it's already stopped working and is giving us an error code about communication errors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeremy,
Thank you for sending this review. We apologize that your unit stopped working and receives error codes. I understand how essential it is for you to fully utilize the washer's potential.
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
We like to inquire further about your concern with your washing machine so we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144870806 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a month and a half and I am already having issues. The machine is reading UB (unbalanced).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mouse,
Thank you for sharing your experience, it's helpful on how we can improve our products and services. It's sad knowing that you're having a UB error code with your washer and I apologize for the inconvenience.
Here is a link for troubleshooting steps you can follow when you have an unbalanced error code.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
You may also want to check this link for troubleshooting steps and further details about this error code and other errors codes as well.
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Customer Support:
1-800-726-7864
4. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144152684
^Mila
Worse washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only had this washer for a week and it stop spinning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for sharing this concern with us. I know you must be frustrated with this situation. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. We would like to inquire further about your concern with your washing machine. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144060090) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Annoyed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 2 months!! Paid for extended warranty but they can’t come for 2 weeks. Ridiculous
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your review. We understand that this situation is difficult since the washer is a home appliance that is used regularly to clean laundry.
We always value customers who are keen to give us their reviews. I will sure to pass on what you have mentioned to our managerial team as we work on a firmware update within the next few days.
I have also shared a Samsung link below that can help address any error code that you may receive because of the software update.
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144871189 and it will help our team pull up your information.
Leo
- Pros mentioned:Noise level
Great washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great as it should. I've had it for a little over a month now and I have no issues. The washer is nice and quiet and love the smart features.
I would recommend this to a friend Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it 2 months and already broke down very frustrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Frank,
We are disheartened to know that your washer isn't working as intended. We understand this is a difficult situation since the appliance is used regularly to clean the laundry of the household.
We want to help you with your concerns with the washer, it would be great if you can give us just a few more details about it.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144868539 and it will help our team pull up your information.
Leo
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The products are good. The third party delivery horrible. Dryer is not level horrible
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144880587
^^Ross
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 months. Look for another brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Angeltol,,
Thank you for letting us know about this. Your opinion helps us do better. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144853539) and it will help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
NOT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How can I review anything when I haven't received it yet!!!!!
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer I’ve ever had big regret buying this !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bridgett,
Thank you for letting us know your feedback about this Samsung washer. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into it for you.
For immediate assistance regarding your concern, you may reach out via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144589075
-Angelica
- Pros mentioned:Noise level
Lots of good surprises
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were surprised at the quality of this unit; well-made, quiet, and a huge tub...so large it can hold what was for our old washer 3 loads. Would like a little more freedom on cycle choices and 10 minute interval options would be good, but really a great washer--love the soft-close lid!
I would recommend this to a friend Don’t buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy. Uses either too much water or not enough…..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Ccamp, we thank you for your review and we are sorry to hear of the concerns you’re having with your appliance. Let us see what we can do to fix these dilemmas. Here is a link to some troubleshooting guides that may help with your concern on the noises your washing machine is making (https://bit.ly/3qVvxXy). As well as your concern with your washing machine not filling with enough water (https://bit.ly/344aNE2). If the problems continue or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144107199) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Noise level, Washer performance
Great washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this washer . Is large quiet and does a great jon
I would recommend this to a friend - Pros mentioned:Noise level, Performance
very happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super quiet, effiecient, and it looks amazing!!!!!
I would recommend this to a friend