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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1591 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the large capacity, quiet operation, and ease of use of this 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its strong washing performance and the convenient smart features. However, some users experienced issues with the spin cycle and occasional balance problems. A few customers also noted the washer's depth as a potential inconvenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,591 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet and control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is quiet and I can control how many times I can rinse my sons uniform! Loading clothes was easy with the impeller but unloading other garments is a little challenge because I am short. Overall I got a lot more benefits !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washing machine. Family enjoys using it and simple to use. My husband likes the color and it looks cool but color does show every smudge, fingerprint, etc so we constantly wipe it down but it’s quick and a minor inconvenience.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, love everything about it and washes perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Washer performance

    Rated 5 out of 5 stars

    Best washer ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer ever! Exceeds my expectations. Its energy efficient, quiet, cleans my laundry well and can handle large items like comforters and blankets.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there! Sounds like the perfect fit for you! Thank you for taking the time to tell us what you like about your new Samsung washer! ^Shay Samsung

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good Washer/Dryer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good washer and dryer. love the performance it does when it’s finished lol

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Satisfaction h

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greatest service was recieved also fast and efficient delivery personel. They arrived at the appointed time. Tested the productsafer the hook ups. Pleasantly pleases and satisified

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung washer 5.2cu

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is working wonderful and is very quiet when turned on.i like the WiFi future and it carry heavy load with no issues.I recommend if you have small kids and you have to wash every day.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Washer performance

    Rated 5 out of 5 stars

    Pleasantly Surprised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised that this washer actually accommodated a King comforter and a CA King comforter. Obviously, not at the same time. It washes the clothes very well. It is a bit loud. Thus far, I am happy with it. The main issue is I did not receive a registration card or any of the paperwork that normally is included with the washer. It was an open box, but still I have always received the paperwork with open box items. I did register it online and downloaded a manual from Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product, was easy to setup and is a great product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    workhorse washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is constantly in use for 5 people and doesn't disappoint. Love the ease of use and the various custom settings for spin, water level, etc

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Worth your money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has worked amazingly! From baby clothes to work clothes it has done a good job. Got it back in August 2023 and it hasn’t had any issue so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Open Box Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box (excellent) condition purchase and it was like brand new. Easy to hook up and works great. The pick up was easy and the product has been great. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend. Easy to use love the little tune it plays when it’s done

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Washer performance

    Rated 5 out of 5 stars

    Good features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Capacity is great and it cleans good and uses less water than my old one. Easy to use and has great features.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Washer performance

    Rated 5 out of 5 stars

    Clean Machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were put into a trance when we initially saw this machine on the Best Buy floor. Our old washer is boring white and this black beauty is a work of technological art. It’s so much quieter than our previous washer. Still learning all the features and benefits but it’s large (does a ton of laundry), quiet, and beautiful. Couldn’t be happier w the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Washes quickly and love that it balances out before starting fully. Also, can fit 3 loads, for the most part, into one go. One comforter, sheets, and couple of blankets.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I can wash comforters at home. My old washer didn't work well for washing comforters. This one is a large capacity and does comforters and clothes extremely well. Very great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Lots of laundry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to switch from a front load to a top load and I am pleased. Hold a huge amount of laundry! Almost didn’t fit in my laundry closet, but we got it in there.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love my new washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is easy to use, has a wide range of settings and so far has performed up to expectations. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine! It’s very quiet and easy to use. I love the smart app feature that allows me to customize my loads based off how I want to wash my clothes.

    I would recommend this to a friend