Customer Ratings & Reviews
- Model:
- WA52DG5500AW
- SKU:
- 6570080
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer, highlighting its overall performance, remarkable capacity, and quiet operation. Many users appreciate the wash quality and ease of use. However, some customers have reported issues with the balance of the washer and the spin cycle leaving clothes too wet.
This summary was generated by AI based on customer reviews.
Washer Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, it was hard to figure out how to use but now I got it.
I would recommend this to a friendSamsung washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is beautiful and it’s not loud. Has multiple settings for every wash size, so far I’m very happy with my purchase.
I would recommend this to a friendGreat Sales Associate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price on washer & sales associate was Jacob was very knowledgeable of products & reviews. He went above to help us with this purchase & it being delivered in a timely matter.
I would recommend this to a friendSamsung Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far a terrific product! The lid takes up less room than previous Samsung Washer.
I would recommend this to a friend- Pros mentioned:Wash quality
Pleased with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good washer. Good size tub. Cleans clothes very well.
I would recommend this to a friend - Cons mentioned:Spin cycle
Semi Decent with a major flaw
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are two weeks in and it has trouble balancing a smaller load. When on spin cycle only it will reset and change to rinse. It’s weird, but I like my equipment to work as instructed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
It sounds really frustrating to deal with those challenges, especially when you want everything to run smoothly. We are here to help.
I have shared a Samsung link below to help with your experience. The link has five major steps, and each major step will have sub-steps that will guide you on what needs to be done. The link has an embedded video that we recommend you watch. You may skip steps that are for a front-load washing machine. The link also has hyperlinks like laundry load size that you can visit for more help.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147324700 to help our team pull up your information.
Leo
5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service was great and I am very pleased with the product would definatly shop again
I would recommend this to a friendCustomer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer rep was awesome . I was waiting in the appliance area and he came from another area and in no time my transaction was completed.
I would recommend this to a friendSamsung Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer works very well. Love how it can sense the weight of the loads and predict the average time it will take to wash.
I would recommend this to a friend- Pros mentioned:Wash quality
Samsung washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it a handful of times so far and it's been great. Does it's job.
I would recommend this to a friend 5.2 Cu Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The less deep drum is a good thing as it requires less bending to took the clothes.
I would recommend this to a friend- Pros mentioned:Capacity
Washing Machine Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too user friendly , but it is spacious and efficient
I would recommend this to a friend Samsung Electronics
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer are amazing and the settings are great and makes washing and drying easier!
I would recommend this to a friendMs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service,fast easy ordering. Great delivery service
I would recommend this to a friendGreat washer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a high volume of wash expertly. It's way better than the 2016 machine it replaced (also a Samsung). I have a lot of Samsung products from my refrigerator to stove to dishwasher to cellphone. This is one of the best!
I would recommend this to a friendHappy with purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek design and modern washes fast and very efficent.
I would recommend this to a friend- Cons mentioned:Spin cycle
Noisy, poor quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only a few months, the machine started making a loud buzzing noise from vibration during the spin cycle. We had another Samsung for many years and loved it until it started rusting on the inside rim. Replacing it with another Samsung was an easy choice but has been a huge disappointment. It’s noisy and the cycles are not as user friendly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working washing machine in your home, LindaH. Let's get this taken care of.
Please refer to the resources below to rectify your concerns with your washer. Please click the link and the hyperlinks and watch the instructional video for helpful tips.
The Samsung washing machine is too noisy:
https://www.samsung.com/us/support/troubleshoot/TSG10007169/
The Samsung washing machine is shaking too much (If the problem persists, click “NO” for more help):
https://www.samsung.com/us/support/troubleshoot/TSG10007111/
To familiarize yourself with how to operate the different cycles in your washer, please refer to pages 40-41 of the unit’s manual under “Cycle overview”:
https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1151333241, to help our team locate your information when you message us.
Have a great day.
-John
Love the cleaning notification
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer for 2 months now and I love it. It tells me when to run the clean cycle which will help this machine last longer.
I would recommend this to a friendBest buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service, right price, Excellent delivery and installation. Absolutely loved.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my washer n dryer notifys me when done on my phone. So much room too
I would recommend this to a friend