Customer Ratings & Reviews
- Model:
- WA52DG5500AW
- SKU:
- 6570080
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer, highlighting its overall performance, remarkable capacity, and quiet operation. Many users appreciate the wash quality and ease of use. However, some customers have reported issues with the balance of the washer and the spin cycle leaving clothes too wet.
This summary was generated by AI based on customer reviews.
It's been a few weeks now...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, the washer has been working well. We like Samsung products and so far... this product is quality.
I would recommend this to a friendLove it so far!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really happy with this washer, great price and has great features and you can also download the app.
I would recommend this to a friend- Cons mentioned:Balance
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is very loud. The balance is constantly of with heavy loads
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jose, we put in all possible efforts to ensure that your washing machine operates at its best. Let's get this taken care of.
Suppose your washer is making a loud noise and always going off balance when washing heavy loads. Click the resources below for assistance. Browse the hyperlinks and instructional videos for tips.
Samsung washing machine is noisy (please choose the best that describes the sound that you are hearing)):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147085064, to help our team pull up your information when you message us.
Have a great day.
-John
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tub too deep for me. Wash cycles take over an hour to finish, twice the time of my old washer. Overall, disappointed and frustrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your frustrations regarding the washer's cycle time are valid. Let's help you with this and share some tips, NeldaP.
When your washer takes time to wash, you can quickly troubleshoot this by following the simple steps from the link below. For additional help, please click on the embedded links and watch a video tutorial.
The Samsung washing machine won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147177519, to help our team pull up your information.
Have a great day!
^Chrystel
TECHNOLOGY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing washer very modern and versatile. Great buy
I would recommend this to a friendWasher and dryer purchased
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased Samsung washer and dryer from Best Buy and I was happy with the service I received
I would recommend this to a friendGreat !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! This is our 2nd time owning this and we love it.
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, the different washing modes fit all of my needs at home.
I would recommend this to a friendWashing maching
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washing machine, works great, very nice features
I would recommend this to a friendNeeded washing machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washer. I wish that I had gotten the dryer too. Best purchase ever.
I would recommend this to a friendExceeds expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded expectations. Tons of options for a washer in this price range.
I would recommend this to a friendSecond one purchased.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Las tone lasted me 9 years this one is great so far. Love my washer and dryer.
I would recommend this to a friendUpgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it can’t wait to use the washer and dryer it feels good to upgrade
I would recommend this to a friendNOPE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as advertised. My wife is small and had trouble reaching the bottom of our last Samsung washer. This was advertised as not as deep of a reach. FALSE. She can't even reach close to the bottom. We actually had to buy her a grabber to get socks and smaller items. Very disappointed. Also, after about 10 cycles it starts wanting to self clean. Uh no, the cycle is over an hour and unnecessary. Rinse cycle is set for one rinse on most settings, unless you use an adjustable setting. We had a Samsung washer and dryer previously that we loved. We replaced the dryer early last year and we were also disappointed with it. IDK what has happened with Samsung, but sadly these will be our last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation of our washer. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Samsung washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound it makes when washing is irritating.it seems like it she moving faster.
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family loves this product and it has been reliable to all of us.
I would recommend this to a friendWasher machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer machine, great customer service and easy checkout
I would recommend this to a friend- Cons mentioned:Balance
Unusable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer just could not stay balanced to save its life. No matter how big or small the load. Had to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EmilyJ,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the products, and we know your disappointment about your experience with the washer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that
better fit your needs.
Thank you.
-Angelica
For now , the best product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I recommend this product to everyone.
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wasing machine just did not come with instructions to download the app.
I would recommend this to a friend