Customer Ratings & Reviews
- Model:
- WA52DG5500AW
- SKU:
- 6570080
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer, highlighting its overall performance, remarkable capacity, and quiet operation. Many users appreciate the wash quality and ease of use. However, some customers have reported issues with the balance of the washer and the spin cycle leaving clothes too wet.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity, Ease of use
Ms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, very easy to use; great capacity for comforters and blankets
I would recommend this to a friend Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vwry good quality washer and best buy is very good in assisting us as well
I would recommend this to a friend- Pros mentioned:Capacity
Samsung top load washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the large capacity and cleaning results. I do not like the way the settings are displayed. You cannot set them once and maintain that setting. Each time you start a new load the settings go back to the default factory setting. The manual that came with the washer is inadequate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MargaretToth, thank you for taking the time to share your experience with us about your washer. We understand how frustrating it can be when you cannot save your chosen laundry cycle and must set it up again every time you use your washer.
We genuinely appreciate you reaching out to us and bringing this matter to our attention. Your feedback is incredibly important as it helps us identify areas where we can improve and ensure that our products meet the high standards we strive for.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
- Pros mentioned:Capacity
Very pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer! Large capacity, SS drum, pre-stain faucet and totally customizable cleaning choices. Delivery was A+. Very pleased!
I would recommend this to a friend - Pros mentioned:Overall performance
New washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have it for over a month now and so far it has been great and easy to use.
I would recommend this to a friend - Pros mentioned:Ease of use
Great washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with new washing machine. Many features yet easy to maneuver. Definitely recommend.
I would recommend this to a friend Very satisfied customer Best buy ROCK'S
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with my washing machine Best buy has great customer service and I am very satisfied also just purchased a LG refrigerator would love to win this gift card so I can put it towards my range and over the stove microwave that I am purchasing soon thanks for consideration I hope I'm the winner
I would recommend this to a friend- Pros mentioned:Overall performance
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product very happy with item greatly improved
I would recommend this to a friend Great Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this washing machine. It takes a little getting used to, but once you find the manual online, you'll be able to use all its great functions.
I would recommend this to a friend- Cons mentioned:Spin cycle
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed in this expensive washer. I liked it at first,but then it stopped draining properly. My clothes come out pretty wet and when I go to wring them out again it does another rinse and gets them all wet again. It’s also rusting out really bad Where you put the soap in. Ive never used bleach in this washer. I don’t understand why it’s all rusting out and I can’t use it because rusty metal is falling out all over my clothes. Do not buy this. 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Penelope, we understand your feelings regarding the washer not draining has rust stains. Allow us to help.
Below is a guide to help you diagnose why your washer is not draining. Please click on the embedded word and watch the video included.
Samsung washing machine does not drain
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
Here are simple steps to follow if there is rust in your laundry. Please choose "Rust stains or brown flakes."
Laundry is stained or damaged after using Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147119363) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Balance
Unbalanced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well in the beginning. But now, 2 years later, it won’t balance anything. Either if it’s one shirt or a full load it rocks so hard that my whole complex probably hears it and then says unbalanced and starts filling it to the top with water wasting it. I’m ready to throw this in the trash someone come get this junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarlyM,
We understand the value of having functional appliances at home. Let us assist.
Here is a link to help your washing machine that gets unbalanced during the cycle. Click on the embedded words and choose "No" under "Did this resolve your issue?" option to access the complete steps.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
We'd be delighted to speak with you to provide more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148617781) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Dont buy this one (or maybe any Samsung).
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ii bought this washer a year and a half ago and it already needs a new board. The washer was working great but a little over a year is absurd. I have the Best Buy total care plan, which I would not recommend because they charge a $79 service fee. If you bought the actual extended warranty, no service fee.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Richard F,
That sounds incredibly frustrating, especially when everything was working well and you didn’t expect to be dealing with repairs so soon. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with your washing machine. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149459037 to help our team pull up your information.
Leo
Keep looking! Parts fail every 4 years or so
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this was really great until the suspension rods went bad and every load is unbalanced and won’t spin. Luckily I have the warranty so won’t have to come out of pocket for the $585 repair. When they fail again in another 4 years (according to the repair tech), I will need to decide to fix it myself for ~$200 or start over with a new washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jennifer,
We understand how you feel about what transpires with the washer.
Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Quit working after only one year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a year then stopped due to a voltage problem. Best Buy is coming out this week to hopefully fix it. I'm 57 yrs old, I've lived a lot of places and had a lot of washers. I've never had a washer stop working, much less one that's only one year old. I'll never buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Katie, we understand the importance of a working washer. We want to speak to you directly to provide support and see what options we can offer to fix your washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147666539) to help our team pull up your information.
Have a great day.
^Camille