Customer Ratings & Reviews
- Model:
- WA52M7750AV
- SKU:
- 5784008
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the large capacity and quiet operation of this 5.2 Cu. Ft. High-Efficiency Top Load Washer with Steam and Activewash. Many appreciate its effective cleaning performance and ease of use, along with the various features it offers. However, some customers have reported issues with the washer's reliability and spin cycle performance after a period of use. The large tub size is a frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
Horrible prodcut
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Erroer messages, bad washes, just all around bad. I was told to avoid samsung and i will
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We aim to improve your washing experience. Let's get this taken care of
Here is a link to help you with the washer error code. Please match the error code you have on the provided list. Kindly click on the embedded word.
Washing machine displays an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
If your clothes are not clean, here is a guide to help you. Please click on the embedded word.
Clothes are not clean after washing in Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146646219) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Spin cycle
Poor Cleaning , Electronics do not work for long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes do not get clean, doesn't spin very well, for an extra large capacity washer doesn't work well with blankets.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Imwa! I'd like to provide this link (https://bit.ly/33PfaPt) that has some useful information on what to do when you're clothes are not coming out clean from the washer. ^Jecca
Ub…beep, beep, beep, beep, beep, beep, Ub, beep…be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must be out of my mind. That or everyone here is out of theirs, bc this washer is god awful. We’ve had it since we moved into our new house, got it brand new. This piece of junk *cannot* handle any bedding whatsoever. If I see the letters “Ub” one more time, and the incessant beeping, you *will* have nightmares that involve the beeping bc you’ll set wash to go at night, and it will beep…all. night. long. because it’s unbalanced, even though I put every piece of clothing in there meticulously as to not upset it’s delicate balance…but it won’t ever be enough. It will just beep, and beep, and beep, and say Ub till the end of time. I will, without a doubt, go Office Space on this tin can before the week is out (it’s currently Sunday at 11:47 AM), stay tuned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for letting us know about this. Your review helps us do better. We apologize that our service did not satisfy your expectations with your washer, especially with the issue of being unbalanced. Let me share this link to address your concern.
The Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Please reach out with any further assistance, comments, or suggestions you wish to share and for proper assistance for your door concern using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144908340) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Broke down exactly 5 months from purchase date
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Control relay for water inlet valve went out at the 5 month market. Wife had purchased GeekSquad protection (I admittedly never do the protection plans), so seemed all would be good. Nope. Particular defect flagged by manufacturer, so had to rely on approved repair service. 3 days after initial call to Samsung, repair guy finally came out. Sorry, have to order a part. Gonna be another 4-5 days. Clearly this is a known issue and likely should have led to a recall. Furthermore, authorized service dealer clearly aware of the problem & should have been prepared to repair same day. And finally, GeekSquad protection essentially worthless and clearly a waste of money. Just a horrible experience all around.
No, I would not recommend this to a friendWashing machine has CONSTANT errors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our last Samsung washer was recalled, thankfully because we would get error codes and troubleshooting wouldn't fix, could only finish wash cycle by pour in buckets of water manually. Now the replacement, a new model, not the same, which we've had under a year, has had THE SAME ERROR CODES. And now some new ones!! AND now the moisture is leaking out the lid which is what the last one was recalled for, the SAME things are happening. Contacting Samsung help has been useless, they just tell me what the error codes means which I already know! Do NOT buy a samsung washer!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi worldopp,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it is constantly showing errors. Error codes play a vital role in making sure your washer stays in good condition, and give you a starting point if there are ever any issues. You can usually resolve error codes (also displayed as blinking lights) with a few simple steps.
Here is a list of the most common error codes and the next steps to take.
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144287307
^Mila
Malfunction in less than 24 hours!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just delivered yesterday morning. The Dryer had 2 dents on the side so they will credit me $80 since. The tech let it run empty first cycle. My wife washed a second cycle last night. This morning i loaded and setting on Dark. After about 15-20 the thing stopped spinning. The drum just moved slightly back and forth for over 15 minutes. I set it to spin and it worked for the 14 minutes. I restarted it on Normal wash and it's acting up again. Called Geek Squad and was on the phone mostly on hold for 30 minutes. They will be sending a replacement on Monday. Keeping this a 1 star until we see if the replacement works normal and this was just a lemon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BikerBoy,
Thank you for reaching out.
We sincerely apologize for the inconvenience this has caused you.
We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
To further assist you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
reference number:
1144271691
Thank you for choosing Samsung.
^Ross
Horrible Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we had our old LG washer for almost 10 years and it was time for a new one. We decided on this machine because we loved all our other Samsung electronics.... but we were SO disappointed!!!! 1st it uses a lot of water! 2nd steam cycle is over 2 hours long And worst of all we have only had it for close to a year and it already broke down and we will need to buy a new one!! What a waste of money... stay away do not buy this machine!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Erika,
Thank you for bringing this to our attention. We appreciate you taking the time in sharing your feedback about your Samsung washing machine. I'm sorry to hear that it uses a lot of water and the cycle takes a long time to finish. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01203005/ for the water fill issues. Just click on "There is a delay before the washing machine fills with water".
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features on your Samsung washing machine.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources that you might need for your washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144218151.
-Noraina
I hate this washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer and dryer set excited about not having the agitator. 1.Well if I have more than two pairs of pants/ Jeans/leggings/long sleeve shirts they twist and tangle together. 2.It doesn’t fill with enough water. I know it’s supposed to measure it out by the weight of clothes but it’s still not enough. 3.Sometimes I have to rewash clothes because they still smell dirty. 4.Forget washing a comforter it can’t move to wash correctly. 5.My sister and I were complaining about our washers and how we have to trick it to adding more water and found out we have the same one!! So save your money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michelle,
We are glad to know that you are using one of our Samsung washers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the washer not cleaning clothes properly and water fill issues. In this matter, there are a few factors that can cause a washer not to clean clothes properly. Usually, load size and cycle type are the best places to start solving any of these problems.
I highly recommend clicking these links below for a basic troubleshooting guide:
Clothes not clean after using washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Laundry load size guide:
https://www.samsung.com/us/support/answer/ANS00080262/
Laundry smells bad:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Washing machine does not fill with enough water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA52M7750AW/A4
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144229083
Thank you for choosing Samsung. Have a great day.
-Trisha-
Computer goes out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little over 1 year old and the computer in my washer is malfunctioning. The machine programs as normal you push the button and nothing! I went online and this seems to happen often. Luckily I have an extended warranty! Or I would be out of luck! I'm single and only do laundry for one person. This is the first washer I've ever had that broke like this! FYI be ware that bestbuy is providing warranties through another company if you have Pacific sales in your bestbuy! I'm not happy about this either.
I would recommend this to a friendDO NOT BUY SAMSUNG!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!!! The Control Board failed and you can not buy a replacement part! The service man said to buy a New Washer (Speed Queen) not sure if I will buy one but my washer is only two years old!!! Never again! This is my second Samsung Washer in 5 years! Think I will buy a LG!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there FrankT, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144083377) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
New Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung washer went from 1100rpm to 800 now it takes more time to dry the clothes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it takes more time to dry the clothes. If your dryer is heating but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes.
To make sure you're performing the right troubleshooting steps, first determine if your dryer has hot air at all, then we'll guide you through the steps to resolve your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144276149
^Mila
starting to rust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an ok machine - at times hard to get the last sock because it is very deep. The big problem is the machine is starting to rust. The warranty does not cover cosmetic rust issues. I am hoping it will get recalled so I can get a replacement.
No, I would not recommend this to a friendRuins clothes with rust after a few years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rusted around the rim where you load it, constantly had issues with water supply I will never own another Samsung machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer ruining the clothes. These experiences are not what we want for our valued clients. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Laundry is stained or damaged after using the Samsung washing machine: Rust stains or brown flakes.
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Clothes are not clean after using the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA52M7750AV/A4
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144783581
Thank you for choosing Samsung. Have a great day.
-Trisha-
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They only know how make cell phone, just a year never recommend it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144007779) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay