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Customer Ratings & Reviews

Your price for this item is $649.99
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The comparable value price is $989.99

Customer reviews

Rating 4.5 out of 5 stars with 2254 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the large capacity and quiet operation of this 5.2 Cu. Ft. High-Efficiency Top Load Washer with Steam and Activewash. Many appreciate its effective cleaning performance and ease of use, along with the various features it offers. However, some customers have reported issues with the washer's reliability and spin cycle performance after a period of use. The large tub size is a frequently cited positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,254 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Like new options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the shorter cycles, much quieter than older model. love the wash basin feature.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    awesome washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    holds alot of clothes including those bulky bedding.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with how quiet this washer is and doesn't shake like my old one!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great washer I would recommend to anyone to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    great wash machine!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good!!!! very quit.... samsung great good price

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine! Helps cut total loads per week down

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can wash various loads with ease. Like the wash basin.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great for family

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice quit and huge for large loads. Beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Big improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my front loader with this machine a couple of months ago and my clothes are clean and fresh again! My only regret is that I didn't get rid of the front loader sooner. This machine is huge and has cut the number of loads we do in half as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer. Thinking it might be ok it is a great washer. The clothes come out super clean. I wasn’t sure about a washer that did not have an agitator. But I wanted something that would save me money in the long run. I opted to have it delivered and the delivery was on time. The guy gave me a run through how to use it and was very knowledgeable. The buying process was also great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice and big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like being able to wash a lot of clothes at once

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get so many compliments and it does the job well

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 4 out of 5 stars

    Solid washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a pretty good washer. I like all of the extra settings this machine has. We have had a couple of issues where all of the powder soap has not dissolved all of the way. I use the extra rinse option to help eliminate this issue. We bought this one so we could wash our King comforters, it has not disappointed me. I will say, if you are a shorter person, you may need a step stool to reach the bottom of the drum to get out socks and stuff. Not a flaw, just an observation. We have had it for almost a year, so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second set of these items. I love everything about it. Cleans well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsung washer purchase due to a recall. I had no problems with the older unit but Samsung is sending me a rebate for half of the cost of a new one which is an upgrade to the last one. Geek Squad delivery kept me informed, was punctual, polite and efficient. Overall, a very good experience!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cycles seem long but clothes are getting cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine. I don’t have a utility sink, so the soaking tub helps a lot. This machine is very tall, I am 5’8” and struggle getting things from the bottom of the machine. I do not have a drawer. But use a step stool to reach in so I don’t hit my head on the wash basin, otherwise this washer is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eco friendly, hugeee inside especially for the price. This was a major upgrade from our Previous washer and has already saved us from over using water and electricity!

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our choice of washer/dryer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for Short People!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement for a 5.4 cubic foot model that was part of the 2017 Samsung recall. They stopped making that one, which I loved, and I needed the biggest model I could find. This is much louder than my old machine - you can hear it throughout the house. It's also taller with a deeper drum - I'm 5'3" and can't reach items at the bottom of the machine without almost getting in it and then I hit my head when I lean out on the soaking sink. I'll be saving up for a front loader...

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Derbygirl33,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer making a loud noise. We will surely notate this feedback for better products in the future.

      I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
      The washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      You may click the link to check the full list of dimensions on this product: See page 19.
      https://downloadcenter.samsung.com/content/UM/201908/20190809105304681/WA7700M_DC68-03774D-04_EN_CFR_MES.pdf

      You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
      https://www.samsung.com/us/support/answer/ANS00030150/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/warranty/?model=N0021851

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144349001

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung