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Customer reviews

Rating 4.5 out of 5 stars with 2254 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the large capacity and quiet operation of this 5.2 Cu. Ft. High-Efficiency Top Load Washer with Steam and Activewash. Many appreciate its effective cleaning performance and ease of use, along with the various features it offers. However, some customers have reported issues with the washer's reliability and spin cycle performance after a period of use. The large tub size is a frequently cited positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,254 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd set over the past 5 years, we have sold the previous ones with our previous homes. So much better that front loaders I have had in the past. These are the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and is big enough to wash our blankets.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer barely puts enough water in it to cover the dirty laundry and many times the laundry is not clean when the cycle ends. I tried using the best detergent also and was not satisfied with the results.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Sanmar54! Thank you for sharing your Samsung experience with us. We're here to help! Here are two links that will resolve your water fill (https://bit.ly/3j1Px3E) and cleaning (https://bit.ly/3drEbVw) concerns. ^Ty Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THIS WASHER! Washes clothes clean, doesn’t leave the clothes so wet you have to spin them again. A great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    A nice step up at a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 6 people in our household, we wanted a larger washer and this one has all the options at a good price. My wife is 5', so she needs a stool to reach into the bottom, but she's ok with that.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Extra capacity for large items(King sized bedding)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After problems with front loading machines, this washer can handle extra large loads, such as King sized bedding. Multiple settings for almost any home washing loads including waterproof items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer has a ton of options and is quite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sink feature puts this washer in a class by itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer does everything I need it to do, and more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung washer is terrific and great price at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase for the price. Great washing machine

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Horrible product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product. This is the third washer we have gotten in 3 months. They all keep failing. We had a technician out today to look at it and he says it needs a firmware update, but Sam son has not produce one yet so they are going to replace some parts. At this point. I would rather use LG or any other company than Samsung

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washes clothes good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase will recommend to everyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    washingclothesagainandagainandagainandagainandagai

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleased works good recommend for easy use if you're short like me kinda hard to reach bottom otherwise very good and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Amazing unit for the over achiever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It slices it dices it chops and spirals! This unit is truly an elitist's dream! It does so many great things and looks so great you will be the envy of all your friends! It will even sing a song to you when it's done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it so far. However, since I haven't tried all the "bells and whistles", I'm only giving it four stars for now. The tub is huge, so if handling large loads is what you need, this one fits the bill. My only difficulty is the depth. Being only just over 5' means I have to use a step stool to reach the bottom. I did read others' reviews to this effect, but I really didn't expect it to be as hard to reach the clothes on the bottom as it is. No big deal, really. We short people are used to these challenges. I love the hand wash tub feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is a great price for the size and options!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THIS WASHER! I bought it as a set with the dryer (that I'm not crazy about). I cloth diaper and it killed my old washer within a few months. I bought this because it has a "Deep Wash" setting, and water jet so you can add as much water as you want (most HE washers use so little water they don't get diapers clean AT ALL). The wash basin has been awesome for getting stains out of clothing and rinsing soap lids. I'm 5' (on a good day), and I can NOT reach the bottom at all. I had to get a step stool. The capacity is ridiculous. It's super quiet and looks great. LOVE IT

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 4 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is huge. That's good and not in that you may need a step stool to reach the stuff at the bottom. I am still trying to get use to not having an agitator hoping everything gets clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Awesome washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful, great capacity. Would recommend 100%. If on the short side might need stool to reach bottom but that trade off for super capacity.

    I would recommend this to a friend