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Customer reviews

Rating 4.5 out of 5 stars with 2254 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the large capacity and quiet operation of this 5.2 Cu. Ft. High-Efficiency Top Load Washer with Steam and Activewash. Many appreciate its effective cleaning performance and ease of use, along with the various features it offers. However, some customers have reported issues with the washer's reliability and spin cycle performance after a period of use. The large tub size is a frequently cited positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 2,254 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife is very happy with her new washer and i like that its so easy to use my 12 year can do her own laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good I'm very satisfied I love it and the sales representative are very friendly thank you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay not what was expecting but I don’t if is because I have not read the entire instructions. Don’t dry completely and when is dry I can’t put it dry again

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Lett,

      Thank you for using our product Samsung - 5.2 Cu. Ft. High-Efficiency Top Load Washer with Activewash - Black stainless steel. We apologize for experiencing an issue with the dryness of your clothes. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.

      To help you with this, I am providing this link to guide you on the issue.

      Cycles, settings and features on your Samsung Washing machine
      https://www.samsung.com/us/support/answer/ANS00061937/

      How to reset your washing machine
      https://www.samsung.com/us/support/answer/ANS00087882/

      Samsung washing machine error codes
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference number:
      1144730732

      Thank you for choosing Samsung. Have a great day.

      ^^Ross Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Working excellent.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had any issues. Love the self clean and low noise of the machine even the song telling you the load is finished is fun

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Samsung washer that was recalled 2 years ago and this was the replacement I chose. My clothes get nice and clean & it has a lot of washing options including a deep wash that I love for bulky items or blue jeans. The wash cycle is relatively quiet, until it starts to drain. I think the water drain pump makes a lot of noise so I would recommend this washer type for a laundry room not next to a bedroom if you like to run loads at night.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this washer is very nice been can wash big loads less washing been using for 3 months

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    works well

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well But its a pain when there are heavy items it seems to go unbalanced Cleans well,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good option for washing machine

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the easy way to program and choose between cycles, the hand wash feature is helpful and cleans well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a Samsung that wasn’t 5 years old snd had literally everything but the motor replaced snd still wasn’t fixed. The matching washer had bern replaced twice and finally was exchanged for an LG that matches this dryer. I love them both! There is a total world of difference between Samsung and LG! The only drawback with the dryer is the light doesn’t come on every time you open the door, only if the power is on or if the cycle just ended.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer top loader

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer. It has many cycle options and I like how I can scrub minor accidents right at the top of the washer

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awesome but

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my washing doesn’t make noise washes awesome I’m happy to have made a great purchase with Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is very efficient and runs so smoothly, The size is perfect for comforters and heavy duty items.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I Got this Machine it works wonders and is big enough for me to do a weeks worth of work clothes and get them really clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Advance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that it's a 5.2 cubic feet and I got it for the price of a 4. 6

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best washer ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine!! I love the capacity it gas and it washes without destroying the clothes. The clothes come out super clean. I enjoy washing clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    GREAT PURCHASE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is large enough for the largest of loads. My clothes come out fresh and clean, even when the machine is filled to capacity. VERY HAPPY CUSTOMER!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer works great! I love the steam sanatise featurs since I work in the medical field. I have no doubts that my uniforms are clean when I take them out of the washer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for large loads.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity which is good. Not dependable for a quick wash, everything takes at least an hour. Not able to set for small vs large loads.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are concerned about load size in your Samsung Washer. There is a minimum weight requirement and also a maximum. See details below:
      https://www.samsung.com/us/support/answer/ANS00080262/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 3 out of 5 stars

    Unit is great/INSTALL CREW?????

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased base units and they specifically say Steam so it's amazing nobody installs bees sting hose. Which I paid for it and they left with.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    BigTruckDriver

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes good but not like the washer with the twisting tub. But it is nice and quiet.

    I would recommend this to a friend