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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2254 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the large capacity and quiet operation of this 5.2 Cu. Ft. High-Efficiency Top Load Washer with Steam and Activewash. Many appreciate its effective cleaning performance and ease of use, along with the various features it offers. However, some customers have reported issues with the washer's reliability and spin cycle performance after a period of use. The large tub size is a frequently cited positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,254 reviews
  • Rated 4 out of 5 stars

    It’s great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works great! Only complaint is the small tub in top makes it difficult to put soap in when the bottle is low.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Do your Research.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far works great, wife is happy no more laundromat visits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for its price. Did not look at the specs until it was delivered and it was a great decision

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer. Got it for sale and has worked very well the three months I’ve had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great as all Samsung products seem to. Huge capacity makes larger items easy to handle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time for upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With toddlers in the house it was time for an upgrade and this washer delivers. Were a basic washateria it seems and this machine cleans.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not really excited about buying appliances... but this one is pretty cool.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Just a little over a year in and the spin cycle

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a little over 2 years in and the spin cycle is already not working. I spent WAAAY too much money for this to be a problem this early on. I haven't checked on warranty yet, but hopefully this is not on us, because from what we can tell it's a mother board issue which will cost about $200. I'm so upset.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung understands how frustrating it is when desired results aren't quite met and would love to help. Please reach out to us via any of the following outlets and reference ticket number 1140619619.

      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
      We look forward to hearing from you. ^Lo Samsung

  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to BB after being jerked around by another store. 18 month financing made it a no brainer. Huge wash bin. Cits a king comforter with room to spare

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is magnificent. Very high tech, yet still very user friendly. It even plays a song when a load finishes! Highly recommended.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung provides both quality and technology. Thanks for the awesome review. Welcome to the family. ^Shifa Samsung

  • Rated 4 out of 5 stars

    Ok washer not smart .

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weird new washing machine. It’s not smart you have to be to run this thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I searched for the best price and quality. I am absolutely pleased with Samsung. Easy installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truly Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I am so glad I shopped Best Buy could not find nothing better but at Best Buy thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washing Machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonderful washing Machine it also have a wash bowl to pre clean stains if needed.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Guana, it is great to see you were able to find the perfect Samsung Washer for your home. We are glad to be a major part of your home and we welcome you to our family. Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love It!! Little difficult to reach the bottom if your short like me but I use a stool and am set!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Many great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Automatic load sensing saves water The wash time is automatically adjusted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem is it is so big my wife needs step stool to reach bottom and is afraid she will fall in and cant rreach the tp to get out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus is a very good washer. I know longer have it because it's pretty deep and I a little short :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It has great features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have friends that have this appliance and they have zero complaints. I have used their appliances and agree

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product and Great Customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I LOVE IT. I love that this model offers a customizable preset. Fabulous!!!!

    I would recommend this to a friend
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