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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2254 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers love the large capacity and quiet operation of this 5.2 Cu. Ft. High-Efficiency Top Load Washer with Steam and Activewash. Many appreciate its effective cleaning performance and ease of use, along with the various features it offers. However, some customers have reported issues with the washer's reliability and spin cycle performance after a period of use. The large tub size is a frequently cited positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 2,254 reviews
  • Rated 1 out of 5 stars

    **Doubt it even cleans clothes properly**

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t use enough water. Clothes are spotty and damp at best when the wash cycle is completed. I question if the clothes are even clean. Don’t purchase this model if even on sale.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      A better laundry experience is what we want for our customers, AdamY. Following these recommended links below will help increase your washer's cleaning quality!

      Samsung washing machines use various technologies to minimize how much water is used. In addition, Samsung washers are high efficiency (HE) and use significantly less water than previous generations while still getting your clothes clean. Learn more from these details.

      Samsung washing machine water fill:
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      Clothes are not clean after washing in the Samsung washer:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Get cleaner clothes with your Samsung washing machine:
      https://www.samsung.com/us/support/answer/ANS00084866/

      I have shared your model's user manual for instructions on how to properly "Run a Calibration": Turn to page 27 for your reference:
      https://downloadcenter.samsung.com/content/UM/202209/20220916175449333/WA7700M_DC68-03774D-04_EN.pdf

      Overloading your washer can reduce its performance; learn more about "The best laundry load size for your dryer":
      https://www.samsung.com/us/support/answer/ANS00080262/

      Choosing the right cycle for the job will ensure the correct amount of water is used. For more information, see our guide for "Cycles, settings, and features on your Samsung washing machine":
      https://www.samsung.com/us/support/answer/ANS00061937/

      For additional reference, you may check out our youtube video about "How to operate your Samsung washer and dryer":
      https://www.youtube.com/watch?v=pR-J0PWocN0

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145373154, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use I love washing. Eco Plus save my water and energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had great service at the store and the team that delivered the washer was courteous and quick

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good washer but need to place replacement as initial one was not working or draining.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Big washing machines.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 3 generation live together, this product is the best for all of us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A title

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice washing machine ..jgjyhikjhf ohhfyin mnbve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, works great and gets clothes cleaner than others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had a month and great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the functions to clean heVy soiled clothing and pet odor. The steam function works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaint

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just make sure to keep open after use to let it dry out and prevent mold

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used the item much, so many features to try and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Installation and delivery also good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great! Watch your head on the wash bin!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Just watch your head when cleaning it out; the wash bin sticks out a bit.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your helpful suggestion, Noel. We are proud to have you as a valuable member of the Samsung family. ^Lo Samsung

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great machine buy it again if this one will break love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer, nice n clean clothes. Installation was quick by Best Buy team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product Good product Good product Good produc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product Good product Good product Good produc

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Tttt, I would congratulate you on your new Samsung Washer. I appreciate you taking the time to share your feedback with us. We thank you for choosing Samsung in your home. ^Brad Samsung

  • Rated 5 out of 5 stars

    Nice washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking washer, I love samsung products and warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As described

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the money, exactly what I was looking for .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful washer and I love the way it cleans.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scrub base and sink combined is a must for those who don’t have a sink in their laundry room!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My sister loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's bigger than her previous one and we were able to get it on sale the day it was going off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great the only issue is if your not tall need stool to reach clothes

    I would recommend this to a friend
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