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Customer reviews

Rating 4.7 out of 5 stars with 786 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 786 reviews
  • Rated 4 out of 5 stars

    Good Buy

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    Posted .
    Owned for 1 month when reviewed.

    Have had the washer for several weeks. Does a great job washing. Love the look of the machine. Minimal noise. Nice choice of settings. I set the wifi without issue initially but it did go offline when power went out. I did have to remove and reconnect the wifi. Cycles seem to be much more efficient than my old whirlpool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I will just say, I love it!

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    Posted .
    Owned for less than 1 week when reviewed.

    This is such a great washer! I was worried because I thought there were not enough water during the normal cycle but after washing bother white and colored clothing (separately of course), the clothes were very clean. I am very happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    Owned for 2 weeks when reviewed.

    Great washer. Loaded with features and the active water jet is a plus since I don’t have a sink in my laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted .
    Owned for 3 weeks when reviewed.

    I love my new washer and dryer. Its so large inside i can wash my king comforter and sheets at once

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    Owned for 1 month when reviewed.

    I Love My set. Less loads due to huge Drum! I wanted to show more photos but everytime i get the sevond Photo done it wipes everything out. This is my fifth time starting rhis review over, lol. I'm still recommending through it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted .
    Owned for 2 weeks when reviewed.

    Nice investment!! I get excited when it's time for me to do my laundry! Thanks Bestbuy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted .
    Owned for 3 weeks when reviewed.

    Wife loves it, large capacity and very quiet. Don’t hesitate if considering this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted .
    Owned for 3 weeks when reviewed.

    Excellent washer. It fits everything that I need to wash, including large comforters. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    Owned for 1 month when reviewed.

    Love this washer and all it’s smart features. Not a really quiet wash but not extremely loud either

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome washer & dry

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    Posted .
    Owned for less than 1 week when reviewed.

    Washer & dryer Perfect product. Will definitely will buy it again and again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Dryer

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    Posted .
    Owned for 1 month when reviewed.

    Great dryer .works great im really enjoying the light which comes on when you open the dryer door

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    Owned for 1 month when reviewed.

    Very smart and confort, my clotes good , and excellent

    I would recommend this to a friend
  • Pros mentioned:
    Cycle options, Design, Ease of use

    Rated 5 out of 5 stars

    Perfect for the price.

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    Posted .
    Owned for less than 1 week when reviewed.

    This so far has been a good quality washer. Like the design and easy to use functionality. The sound reduction is amazing. You can't tell if the washer is running if you are in the laundry room. The app that his with the washer makes the option really simple and easy to select. Over all compared to other Maytag and LG washer I used this has been the best.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Bilal, I would like to thank you for your feedback on your new Samsung Washer. I know how important a good washer is and I am so glad to hear this unit is treating you well. We welcome you to our Samsung family and thank you for choosing us in your home. ^Brad Samsung

  • Rated 4 out of 5 stars

    New washer and dryer

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    Posted .
    Owned for 3 weeks when reviewed.

    I’m enjoying my new Samsung tv, smart washer and dryer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Laundry, congratulations on your new Samsung Dryer. We appreciate you taking the time to share your feedback on your unit. Thank you for choosing Samsung and being a part of our community. ^Brad Samsung

  • Rated 1 out of 5 stars

    AC6 Error

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    Posted .
    Owned for 11 months when reviewed.

    Purchased less than a year ago and stopped working. The machine will turn on but that’s about it, all the other buttons will not work, the washer will not start any cycle. Thank God I purchased Best Buy’s warranty and they are going to replace my washer, otherwise I would be stuck with a broken appliance that lasted only 10 months, my old Whirlpool lasted for over 10 years.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi FamilyOf3,

      Thank you for raising your concern about our Samsung product. We understand the vexatious experience with the Samsung washer not working properly due to an error code AC6.

      This error typically relates to sensors or the electronic components in the washer reporting that they are not working correctly. Please refer to the guide below:
      The washing machine displays an error code:
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/

      To better assist you on this matter and to collect more details, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1144915864) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Cycle options, Design

    Rated 5 out of 5 stars

    Dream washer

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    Posted .
    Owned for 1 week when reviewed.

    This has been seriously so amazing so far! It's idiot proof! And when you use the ap with it) smart things) it takes the guess work out of all the settings! It runs a bit longer than our old washer, but that's because: "The reason that modern clothes washers (and dish washers) have such long cycles is an effort to wash using less water. This conserves both water and energy (because less energy is used to heat less water). ... Modern washers us a small fraction of the water, and much more time to achieve the same result." so just get used to it and give yourself a bit more time. Anywho, the cloths come out FAR CLEANER than our old machine, and it's SUPER SUPER QUIET! worth every penny, the Samsung.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there BestBuyShopper143, I appreciate your review of your Samsung Washer. We are happy to have you in our family. Thank you or choosing Samsung in your home. ^Brad Samsung

  • Pros mentioned:
    Cycle options, Design

    Rated 5 out of 5 stars

    Love this Samsung Smart washer / dryer ❤️

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    Posted .

    Love my new washer and dryer. they are so,good looking and so efficient’. I was concerned with the water level , I didn’t think it was enough , but my clothes came out soo clean . The tub is huge and I could barley reach all the way into the tub. I’m 5.6 and long arms and I still could barley reach the bottom ‘. I love the lights on and my husband and I couldn’t get over the tune it played when the wash and dryer were finished’. The dryer dried in 36 min and our clothes came out so, fresh’. I would recommend this set to anyone looking for a new washer/dryer ‘. This set is # 1

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cycle options

    Rated 5 out of 5 stars

    Activewater Jet

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    Posted .
    Owned for 1 month when reviewed.

    I love my Samsung washer. Very spacious for loads of clothing. The variety of settings for clothing like heavy loads or bedding. I like that fabric softener feature and the capability to sync it to your phone when a cycle is complete. Love the color options that it comes in.

    I would recommend this to a friend
  • Pros mentioned:
    Cycle options, Design

    Rated 5 out of 5 stars

    So far the best we’ve had!

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    Posted .
    Owned for 3 weeks when reviewed.

    Couldn’t be happier!! Love this set!! Huge tub for washing ~ even our king comforter! Drier dries on the first run!! Many options to accommodate all our needs!! And it looks great!!

    I would recommend this to a friend
  • Pros mentioned:
    Cycle options, Ease of use

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted .
    Owned for 1 month when reviewed.

    So happy with this new washer! Its so large it even fits my large king Comforters! Its on our third floor but we barely hear it! Displayed options are easy to use!

    I would recommend this to a friend

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