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Customer Ratings & Reviews

Your price for this item is $1,999.99
The comparable value price is $2,969.99

Customer reviews

Rating 4.5 out of 5 stars with 413 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo, highlighting its excellent overall and drying performance, ease of use, and quiet operation. The machine's capacity is surprisingly roomy, and the detergent dispensers and design are also well-received. However, some customers have noted that the cycle time can be long, and the machine is heavy. A few customers have also mentioned concerns about the overall size, wrinkle reduction, and maintenance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 413 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    WOW!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an absolute game changer, we love it!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best washer ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's only been two days and three loads of clothes, but so far so good. the machine does everything. Besides doing the laundry the machine adds the detergent and fabric softener as needed. When the laundry is done the door opens. Plus no venting to the outside and no cold drafts in the winter, The results are good, but only 3 loads. It is so easy to ruin starting next week I am going to train the cat to push the buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and efficient. We really enjoy the AI feature.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Best machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend the best wash machine never have before i buy this machine on black Friday my family loved

    I would recommend this to a friend
  • Cons mentioned:
    Cycle time

    Rated 3 out of 5 stars

    It's okay but it doesn't work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a practical washing machine but the wash cycles are very long, the shortest cycle takes 5 hours to wash and dry, I really do not recommend it. I think that for the price there are better options from this same brand. And if you put more load on it, it takes longer. I'm sorry, but I'll be returning it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Karla,

      We know how important it is to have a reliable appliance at home. Let us help you with your laundry combo.

      Here is a link for troubleshooting steps for your laundry combo that runs too long; kindly choose the fourth one and click the embedded words.

      Clothes are not dry after using Samsung dryer.
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147907562) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    My favorite appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. Its not been quiet, but it cleans really well. I love that i can put in a load of dirty laundry and it comes out clean and dry. You can also use the wash and dry seperately. It prompts you to clean the filter, too! I cant recommend this more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth for space saving

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It takes sometime to master the different cycles, but for me it worths having 2-in-1 combo for my small laundry room. Highly recommended if it is in your budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elegantly Miraculous!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonders! This is the best choice I have made. Best buy experienced staff has helped me to pick the right one a their professional install team has been great help as well. This machines is great with all the AI features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing machine worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer completes my home and I never have to rewash laundry when I forget to switch loads and the kids can set their laundry in the machine and I can set the load from my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best idea for laundry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changer! The 2 in 1 feature changes our lives. Everyone should have one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ADVERTISING on the panel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - ADVERTISING on the panel - PRIVACY policies for Samsung are always evil. It’s a washer/dryer. Stop. - Cycles are ALWAYS 2x and 3x longer than estimates - Missing basic features - Maintenance + Love the power efficiency + Love that it’s a combo Classic Samsung. Great hardware and manipulative, trash software. I WOULD recommend this if they didn’t openly advertise Bixby and SmartThings on the Home Screen without any control to remove.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The one and only

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy ever when it comes to a washer and dryer set. This all in one best overall!! Space saver!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far! Having a slick futuristic machine that talks is neat does literally everything for you except the folding!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Horrible experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience with delivery one store does t entertain another store issue. Scuff marks while delivery and the Best Buy customer service is a pain to deal with

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your disappointment about your overall delivery experience.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Bespoke 5.3 cu. ft Ai

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good , you have all in one devices, i ❤️ qualified for 5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung all in one washer n dryer combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exellent washer n dryer combo.i.love it save space

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Drying performance, Noise level

    Rated 5 out of 5 stars

    Amazing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my laundry game with the Samsung Bespoke AI 5.3 Cu. Ft. All-in-One Front Load Electric Washer & Dryer Combo, and I couldn't be more impressed. This appliance isn't just a washer and dryer—it's a sleek, modern marvel that combines cutting-edge technology with unparalleled convenience. Design and Build Quality: First things first, the design is impeccable. Samsung's Bespoke series is known for its customizable options, and this model fits seamlessly into any contemporary space with its clean lines and premium finish. The compact size belies its capacity; it handles large loads effortlessly, making it ideal for both small apartments and larger households alike. Performance: What truly sets this washer and dryer combo apart is its performance. Powered by AI, it intuitively adjusts settings based on load size and fabric type, ensuring optimal cleaning and drying without wasting time or energy. The Super Speed Wash feature is a game-changer for busy days, delivering a full load clean in just 30 minutes, while the Ventless Heat Pump Dryer function ensures clothes are dried efficiently without the need for external venting. Ease of Use: Using the Bespoke AI Washer & Dryer Combo is a breeze. The intuitive interface makes selecting cycles and monitoring progress simple, and the machine operates quietly, even during spin cycles. I appreciate the variety of wash and dry cycles available, each tailored to specific needs from delicate fabrics to heavy-duty cleaning. Energy Efficiency: Being energy-conscious, I'm pleased with the efficiency of this appliance. The heat pump dryer not only dries clothes gently but also reduces energy consumption significantly compared to traditional dryers, making it an environmentally friendly choice without compromising on performance. Overall Impressions: In conclusion, the Samsung Bespoke AI 5.3 Cu. Ft. All-in-One Front Load Electric Washer & Dryer Combo has transformed my laundry routine for the better. Its combination of smart technology, efficient performance, and stylish design makes it a standout choice in the market. Whether you're outfitting a new home or upgrading your laundry room, this appliance deserves serious consideration. It's reliable, sleek, and delivers exceptional results every time. Pros: Smart AI technology for optimized washing and drying. Super Speed Wash cleans clothes in just 30 minutes. Ventless Heat Pump Dryer for efficient and gentle drying. Stylish design that fits well in modern spaces. Energy-efficient operation reduces environmental impact. Cons: Higher initial investment compared to basic washer-dryer models.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Cycle time, Weight

    Rated 5 out of 5 stars

    It changes your washing habits.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After watching a couple YouTube video's, I decided that I was going to take the risk and buy a washer-dryer combo that was ventless. If you have done any research, you already know that it takes longer to dry a load of clothes. Normally, I wash a load while I am drying another so my feeling was this was going to slow me down but be more convenient. I've now had the unit about 6 weeks, so the big questions are what do I like and dislike about it, and would I buy it again? I think the most important thing to consider when buying this unit is the size of your family and activity level you have. For a normal two or three person household, I think the ventless is the way to go. With four to five people in your household, you'd probably be better off with the vented version. More than 5? IMO, use birth control and get a washer and a dryer. My concern that I couldn't wash a load while I dried a different load is a non-issue. Not having to put the clothes in the dryer is so convenient that it's changed the way I wash clothes. I don't fear putting a load in and leaving for half a day. When I get back, the clothes are dry, I have a notification on my phone about it and I always have it set to just tumble occasionally to prevent wrinkles. I'm also more likely to put a load in as I go to bed and set the delay. The washer tells you how long everything takes, so you can have it come on in the middle of the night and be done as you wake up. Second thing I like. I hate when clothes shrink. The temperature that it dries at is much cooler than a normal dryer. The unit uses a heat pump to dry. I'm not exactly sure I could explain the mechanics of that but I'd describe it as the unit having something like a dehumidifier. It doesn't use high heat, so it costs less to use and your clothes should last longer and it is doubtful that they shrink due to drying. If you have read a review that mentions that the clothes seem like they are still slightly wet when you take them out. I wash most loads as "more dry". When you take the clothes out they really don't seem 100% dry. But by the time I hang up the shirt, pull another one out and hang it up, the first shirt no longer feels wet. Absolutely a non-issue for me. Last couple quick things I'll mention on the like side is that it takes 110 instead of 220. Since there is no vent, you could literally put this in your bathroom if you wanted. Because it is one unit, you gain quite a bit of space. Oh wait, one more like. At the very bottom there is a place to pour in detergent and fabric softener. I'm single, but after 6 weeks, I haven't refilled either one. They are pretty large. What do I not like about it. I think it weighs more than my refrigerator. Not really, but its heavier than any washer and dryer you've ever bought. This is one you want to get delivered.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Drying performance, Noise level

    Rated 5 out of 5 stars

    Bestbuy is the place to buy appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung Bespoke AI 5.3 Cu. Ft. All-in-One Front Load Washer & Dryer, and I couldn’t be more impressed! From the sleek Dark Steel finish to the cutting-edge technology, this unit is a game-changer. First off, the Super Speed Wash is incredibly efficient. It cleans and dries clothes faster than I anticipated, without compromising on quality. The AI-powered features are fantastic, as it automatically adjusts settings based on the load size and fabric type, ensuring optimal performance every time. I also love the ventless heat pump dryer, which saves me from the hassle of vent installation and provides a more energy-efficient drying process. The 5.3 Cu. Ft. capacity is perfect for larger loads, meaning fewer trips to the laundry room. The washer and dryer combo works seamlessly together, and I can do a full load of laundry without worrying about space or time. Additionally, the Bespoke design is a beautiful touch, adding a modern aesthetic to my laundry room. It’s sleek, functional, and looks great alongside my other appliances. Overall, I’m extremely happy with this purchase. It’s quiet, efficient, and the convenience of an all-in-one system is unmatched. Highly recommend it for anyone looking to upgrade their laundry experience!

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance
    Cons mentioned:
    Door height

    Rated 4 out of 5 stars

    Gave in to hubby--very pleased I did

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in saying we were not going to get an all-in-one. I was adamant about this. I told the salesman, no, we do not want to look at an all-in-one. We are not getting that. We left the store purchasing an all-in-one. There were a couple things that pushed me in that direction. Space, being able to close the dryer vent area, convenience, and tub size. I had a front load prior and this had a lot of much better additions. Sure, the years have upgraded things. However, I'm happy with my decision. It's been 3 months. The very first thing I was concerned about was time. Yes, the wash/dry time is more than I anticipated. However, it really isn't much more than if the two were separate. It just seems like a long time when you put them both together. So, I have adjusted to putting a load in when I go to bed or when I am going to leave the house. It has a reservoir for holding a ton of laundry detergent and if you don't use softener, you can put more detergent in that one. The vent is much easier to get to and clean. The tub size is HUGE and I can fit my king size comforter in there. It has an AI cycle that determines how much detergent is needed. It can be set up with our Samsung fridge app. So far, the clothes have always been dry without sending them back through. My clothes have been very clean. Overall, I'm very pleased Giving it 4 stars because it is built to MAKE you get the pedestal, which I don't like. Just build it in and charge more if necessary. The reason you need it is the door is very low and the laundry soap area is below that. I had to order the pedestal and it still hasn't come in.

    I would recommend this to a friend
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