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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 472 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo's overall and drying performance, ease of use, quiet operation, roomy capacity, and convenient detergent dispenser. The design is also considered a beautiful touch. However, some customers have concerns about the long cycle times and the machine's heavy weight. Other less common issues include wrinkle reduction, overall size, and maintenance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 472 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    A WINNER with Wife

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've researched and watched these combo units years. Always waiting for a newer better model. 16 year old LG washer gave out. Repair or replace decision. Saw this new model and it ticked all the boxes. Told my wife, and she said OH, NOOOOOOO'. She had heard terrible things about them. i said this is IT. Have faith in my judgment. She has been singing its praises ever since. We are terrible about leaving loads in washer, then having to rewash. 3+/- hours load is washed and dried. Drying is much gentler on clothes. Perfect for us. We also have BnB which we use it for. when we have same day checkout and checkin she will then use our 16 yr old GE dryer in addition to this. Loads really move quickly. (Sheets, blankets, towels, rugs, pool towels.) It is also very quiet. in past we did not use w/d when guests were present. The laundry room is between house and BnB. This unit we can run even with guests checked in. When we move this unit will go with us. Dryer will stay with house. Perferct unit for 2 to 4 people. If more in household, buy a less expensive dryer along with this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great investment

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a fantastic investment. You load everything in and forget about it—it’s truly game-changing. While it may take longer, you don’t have to lift a finger. Just put the clothes in, and by the time you wake up, it’s all done!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Review after 2 weeks of usage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still figuring out if it is worth the money. I can say it is easy to install since no vent is necessary. The hot air used to dry the clothes is condensed to get the water out of it so heated recycled air is reheated to original temp using less energy. That’s good. It’s also nice to do one load from start to finish without moving clothes between washer and dryer. That’s good. The back of the machine sticks out a bit at the bottom requiring a deeper closet. Watch out for rat droppings below machine being replaced even if they are a decade old because the delivery service will not take your old machine if they see any and there is no warning stating this so you end up paying for a service you don’t get.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Thank you very much for your observation of our washer and dryer combo. Rest assured that we are working to improve our products and services with the help of your reviews.

      Have a great day,

      -Ernest- Samsung

  • Pros mentioned:
    Drying performance, Ease of use

    Rated 5 out of 5 stars

    Love it with my life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use excellent at washing don’t have to worry about anything. Highly work meant to set up the app to make it even easier.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    40% less power for an additional hour is worth it!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the unit used and did a DIY install, I really like the ventless feature. Hooking up was really easy. Although the unit is over 300 pounds so make sure you have a friend. The washes are really fast, the touch screen tablet can be confusing but it has built in videos to make it easy. The dryer takes longer than traditional gas/electric because it’s a heat pump based system. For normal day to day cycles I’m ok with the additional 15/20 min it takes for drying clothes. For a full unit of towels it took over 2 hours to dry, but the unit consumed 40% less power saving over .70$ per load in power.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This machine will make you WANT to do laundry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few weeks into owning this beast and I have nothing but a glowing review. This is a device where smart features really enhance it, whether it be the app which alerts you to the state of each wash/dry cycle or the variety of AI options that detect what you are washing and adjust accordingly, you’ve never done laundry quite like this before. The freedom to put a load of wash in before you go to sleep and wake up to it washed AND dried is unparalleled. And the excessively low energy output makes the carbon footprint from this extremely small. If you are looking to free up some space in your laundry room or just want the whole washing and drying clothes experience to not be as miserable as we’ve all experienced, do yourself a favor and try this out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazed on how little water, electricity & soap use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like how it does wash and drying in the same unit. Like how it is ventless and runs on a standard outlet of 120 volt. Took a while to understand how to navigate the platform. Found out it is energy efficient and we are amazed how much water, electricity and soap we save. We really like our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice new way. to do laundry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whatva great machine. We purchased this to replace an aging Kenmore Elite series. No venting, 120v system seems to work well. Some learning curve as it operates differenty than a tradional washer/ dryer. Still learning to eliminate wrinkled jeans z

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So Glad we purchased!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little hesitant to purchase given the reviews. Good news is that its a set it and forget it appliance! Yes, if you have it set for the AI auto setting it takes Hours to complete depending on how soiled the items are. However, if you determine the settings, the wash and dry cycle are much shorter. We do not regret this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 4 out of 5 stars

    Great machine with one drawback

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s wonderful to not have to take the clothes out. The machine does a great job washing and drying clothes. We were suprised that it also doesn’t leave anything damp like our old washer; so we don’ worry about mold. It is also very cool how it doesn’t need a gas line or air duct which means we can save on air duct cleaning costs. The only thing that prevents 5 stars is the long cycle times. We have had cycles take 5 plus hours for some reason. That said, at least we can “set and forget” but if you have multiple loads to do it means you might literally be spending all day on laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Grwat unit but it might hold your underwear hostag

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great unit but beware that there is no manual unlock mechanism so if there is a system malfunction like what happened to us then you could have you clothes held hostage until the service tech comes. I has so much hope the the Korean tech who was connecting the mainboard through a laptop on our internet to the mothership in Korea still couldnt fix it and get my underwear out that had beed locked in there for over a week... the suggestion was to return it and that the Geek Squad would have the techical capability to unlock my undergarmets before returning the unit for exchange. I finally resorted to using a crowbar on Christmas Eve to pop the door open. Other than that it works great and we like it allot.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    1 year later, still love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this machine for a year now and still love it!! The only I wish is that I could set the dryer to different air temp settings (cool / hot). Works great on all my loads if I set the dryer to the 'more' setting to give it longer time. I usually use the speed wash cycle for most things except tennis shoes and bedding. Really glad I purchased it - it's been such a space saver!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best washer / dryer ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer dryer we have ever had. No drier vent needed and only requires a 110 power outlet. Just load it up set a finish time and let it do its thing!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Cycle time

    Rated 5 out of 5 stars

    Great Washer/Dryer Cleans Well Plan for Long Times

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about a month of using this, I love it! Sure the cycle takes longer, but who cares? You don't have to change the load to the dryer, so you can throw it in overnight. Also our clothes are smelling better and feeling softer than ever!

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best washer I’ve ever had, washes and dries clothes great!

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 4 out of 5 stars

    Better than expected.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant in buying this because it’s new technology and I don’t have any home requirements that require me to buy this unit. However, the idea of not moving clothes from a washer to dryer won me over. This unit works really well. It’s fast, it drys really well, it’s convenient. My only two complaint is that you have to empty the lint after each use and it has 2 filters to clean. You have to use a vacuum to clean the filters properly. Also, I’m supposed to have a drip pan under the unit for being on the 2nd story, and this unit doesn’t fit the traditional size drip pans.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Cycle time

    Rated 4 out of 5 stars

    All in one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after 1 month of use, so far everything have worked great! the full cycle can take a bit long, but nothing beats having your clothes washed and dried in one machine.

    I would recommend this to a friend
  • Cons mentioned:
    Cycle time

    Rated 5 out of 5 stars

    Space and time saver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not going to lie the first loads took waaaay longer than i expected. Over 4 hours but once the machine updated it was more reasonable. I simply love how i can put the clothes in and forget about it. Another cool feature is how it automatically dispenses the amount of detergent and fsbric softner needed. We need a ventless dryer and now we got a 2 in 1 machine!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mr. Thomas Smith

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with the operation and effectiveness of the appliance and the options of several cycles. I am very happy for the opportunity to do the laundry in a more convenient space in the house in a single unit that is space efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Samsung washer dryer combo

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a bit to finish a load however I am very busy and don’t spend much time at home the fact that I ca put in a load and it be washed and dried when I get home is amazing for me

    I would recommend this to a friend
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