Customer Ratings & Reviews

Overall great item easy to use I’m very happy with product

Large capacity, does a really good job at cleaning bedding sheets!

Was looking for washer with agitator and this washer is perfect!

This outstanding machine makes doing laundry so much easier, you almost want to use it everyday.

Amazing washer so big all my loads r done real quick

This washer is a must have, so much room and very energy efficient.

Love it. Quiet, quick and looks beautiful in my laundry room

Great washer. Works great. Delivery was very professional.

Bought this product in November 2024 and it started malfunctioning beginning of June 2025. The washer would stop mid cycle and freeze. None of the buttons would work except the power button and the washer would remain frozen and locked for days. I would power cycle the washer and it would still remain locked and frozen with none of the control buttons working. At the point when the washer opens my clothes would smell bad. Called Samsung and they sent out a technician. Technician said i had a voltage fault. I was not convinced about this low voltage so i measured the voltage myself. The voltage was 121 volts, which is very good, no issues. I also tried the washer in outlet for microwave and garbage disposal and same issue i would experience. Call back Samsung and told them my experience, however they refused to send out another technician and they insisted they will not assist any further until i have a professional check the voltage. Anyway i paid $150 dollars for an electrician to check the voltage and provide a receipt. Voltage was fine, which i already new. Call back Samsung and they insisted i provided receipt, emails and text messages to prove i had the voltage checked. After about a month of supplying them with the details they requested, they sent out another technician. The technician check and said he's getting the same voltage error code from the washer. However this time when the technician visited the washer was frozen and locked and was in this state for 2 days. He tried to power cycle to open, he tried unplugging etc but the machine remain frozen and locked. He decided to change the main board and after that the machine started working without issues. The technician indicated that the main board was burnt and thats why the washer was giving incorrect error code(voltage error code). At this point i decided i would like to recover my $150 that I had to spend to prove that i did not have an electrical issue. So i called up Samsung and requested that they reimburse me. I called a total of 4 times and each time the operator would ask me to hold while they see what they can do and every time they would disconnect the call and no one ever called back even though they would take my call back number at the beginning of every call. This is Samsung business policy to use under handed tactics to cheat and frustrate consumers. save yourself the 10 weeks i fought with them to get my washer repaired. I just call the $150 a lost and moved on

got one 6 yaers ago just replace it with the same brand

I love it the way it looks the way it washes all of that!

Love the washer and dryer. The only thing is that it is on the deeper side so it can be hard to get the things on the bottom. For reference I am roughly 6 ft

Great machine. You really can wash a king size comforter

looks really nice and washes great wife loves the WiFi it sends her msgs to her phone to let her know when its finished it really does clean better with the agitator in the middle from the ones that dont

It is a nice washer. Works great . Love it........

Good item! Samsung is always the best to use thanks

Loved it brand new, does what’s it is intended for

Perfect and the delivery was awesome! Theh handled my items with the best care! Got this on sale and saved so much money!

I love this washer and Dryer. They are the best ones I’ve ever had. I really love the depth of the washer and dryer. I have told others about the pairs.

Excellent machine. Controls are simple to operate.