Customer Ratings & Reviews
- Model:
- WA54CG7105AVUS
- SKU:
- 6547612
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer highly for its large capacity, effective cleaning performance, and quiet operation. The ease of use and the agitator are also appreciated features. Some customers have noted issues with the spin cycle and the depth of the washer.
This summary was generated by AI based on customer reviews.
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product replaced a Maytag that didn't last 5 years
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing operation is flawless with no Issues and great results. Wow!
I would recommend this to a friendAmazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing, smart washer machine wow glad I purchased it, go Samsung
I would recommend this to a friendHuge washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t figure out how to choose load sizes I’ve been saving clothes to create a large load on deep fill
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Love the fact it notifies you when it’s completed.
I would recommend this to a friend#uno
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Washer on the market .washing never been so dam fun & easy
I would recommend this to a friend- Cons mentioned:Spin cycle
Samsung washer
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok. Didn't like how the spin cycle was so slow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We completely understand how you feel about your dishwasher. We are here to help you with your it.
We recommend checking the resources below to check if the dishwasher is operating within its normal cycle time. Please click on the embedded word as well for more information.
Samsung dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146600823), and it will help our team pull up your information.
^Rodel
Good washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! excellent purchase recomend it great investment
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome washer! It was delivered fast as well. Recommended
I would recommend this to a friendSusan K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer I have ever had. It has a very deep tub.
I would recommend this to a friendDoes the job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shipping was a bit of a hassle but overall it does the job
I would recommend this to a friendNice nice nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product works wonderfully great purchase and value
I would recommend this to a friendAvoid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbalanced codes , clothes are not clean. Last time purchasing a Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment of dealing with a washer showing an error code and doesn't clean the clothes. Let us help.
Here's a link to helpful tips if your washer needs to clean the clothes properly. It also includes resources for the washer's cycles and settings, a guide on choosing the suitable detergent, instructions for leveling the washer, and steps if clothes are stained or damaged.
Clothes are not clean after washing in the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
For clothes to always come out clean, we have provided another guide you may check for more information.
Get cleaner clothes with your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00084866/
We have also provided a troubleshooting link to help with the washer error codes. Browse the guide until the "dc*, Ub, U6, Ur, UE, 1 Ub, 1U6: Unbalanced Load Error" section of the guide for the troubleshooting steps.
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Lastly, here is a link detailing the recommended load size for your washer.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149751250) to help our team pull up your information when you message us.
Thank you.
-Angelica
Samsung washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer. No issues so far. Wish the water level was a bit higher without having t program it that way,
I would recommend this to a friendZero Stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is much much worse than the washer that we were replacing! It is simply impossible to buy a washer that gets the clothes clean because the clothes are all above the water level! What good does it do to make a 5.3 cu ft machine when the water lever cannot go above 3 inches?! ? That is lunacy. Tried this on every setting in every way possible. I have to rewash each load 6 times and usually there are resetting in between for error codes. Exhausting. My laundry is piled up in an extra bedroom on chairs! Ridiculous. DO NOT BUY THIS-you WILL REGRET IT. Plus, the Best Buy delivery people that hooked it up were super nice , but they hooked it up too fast and they didn’t connect hot water correctly…didn’t even tighten the water hoses or turn them on at all. I had to double check and do troubleshooting after they left! Realllly disappointed with that also. Bottom line, go somewhere else for major appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment of dealing with a washer not having enough water to wash the clothes. Let us help.
The below link contains the troubleshooting steps when the washer does not fill with enough water. This resource also includes links about the washer cycles, settings, and features, error codes (if any), and a video you may watch from start to finish.
The washing machine does not fill with enough water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
We have also provided the guide to check for the recommended load size for your washer.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146727764) to help our team pull up your information when you message us.
Thank you.
-Angelica
BEST PRODUCT
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s excellent!!!!! PERFECT SERVICE!!! I love it!!
I would recommend this to a friendLabadora Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think that the more modern they are, the more complicated they are to use, the longer they take to wash the clothes and the more difficult the instructions are.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that dealing with a washer taking longer to wash the clothes and having a challenging instruction can be disappointing, Jesus. Let us help.
If you're dealing with a washer that runs too long, please look at the link below. This guide also includes resources on the best laundry load size for your washer, which we highly recommend checking out.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Flood for a year or so.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer late 2024 and now the lid won’t stay open. I have to use something to pry it open. Samsung has always built trash components.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello eWric,
We can understand your disappointment about your washer's lid that won't stay open. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151941726) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Washing machine madness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hate the washing . I’ve only had it for a month and it already has a mind of its own. Sometimes it spins sometimes it doesn’t it also chooses when it wants to let me take my clothes out, it unlocks when it chooses for the most part I have to power it off for it to open. I can keep going the bottom line is that I hate it and clearly made a bad decision when I brought the pair .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LoveT,
We understand the disappointment about how the washer performs. We're here to help.
Here is a link with details to help with the washer's spinning performance. We suggest checking the links when the washer won't spin, the washer's laundry load size and cycles for other helpful tips.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150153849 to help our team pull up your information when you message us.
Thank you.
-Angelica
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the soft way of washing. Also dont like that it doesnt have a water level button.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JordanC,
We understand how you feel regarding your washer. We are here to help you.
The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts for most of the cycle. The only cycle which you can add more water would be the deep wash cycle.
We would like to speak to you directly to gather more details about the soft way of washing and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147275826), to help our team pull up your information.
Have a great day!
^Rodel