Customer Ratings & Reviews
- Model:
- WA54R7600AW
- SKU:
- 6357420
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 5.4 Cu. Ft. High Efficiency Top Load Washer with Steam for its large capacity, excellent cleaning performance, and quiet operation. Many also appreciate its ease of use and the stylish color. A small number of users mentioned issues with the spin cycle. Overall, the positive feedback significantly outweighs the negative.
This summary was generated by AI based on customer reviews.
Looks good but have not used it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased washer in early July, sales person said it would be delivered early August. Now we are being told it will not be delivered till October, meantime we still have to make payments for something we have not gotten.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried various settings and load sizes but the wash always comes out wrinkled. Items that I prefer to line dry are so wrinkled that I either have to iron them or toss them in the 20 minute steam dryer cycle which is problematic because some items have shrunk when doing the latter. I wish someone had mentioned this problem before I bought this washer so I wouldn’ t have bought it. With the pandemic and me being in my late 70’s, it seemed too much of a hassle to return it. However I do not like this washer and would not recommend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having a few concerns with your Samsung Washer. You are able to adjust the spin speed at the end of the cycle that would help reduce the amount of wrinkles for your hang dry articles. Thank you for choosing Samsung and we welcome you to our family. ^Brad
Not worth the hype
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited to upgrade my washer/dryer. To my disappointment, it does not clean the best nor can I reach all the way to the bottom (by that part is just me).
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are concerned with your new purchase of your washer. I have some information that will help you get the best results from you Samsung Washer. See link below:
http://www.samsung.com/us/support/troubleshooting/TSG01108627/
Thank you for choosing Samsung. ^Brad
Really disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is designed poorly. In order to get the washed items out of it I must literally ”dive” into it to reach the clothing to remove them. It is too deep for easy retrieval making every load a hassle to remove. Additionally, it has recently begun making an extremely loud mechanical noise on the delicate cycle while it machine is filling with water. I will need to have this repaired. I read another owner of this machine citing the same problem. Using the steam and sanitary options results in a wash cycle lasting in excess of 2 hours so using what I thought would be a great feature is not worth it for regular laundry loads such as bathroom towels, etc.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142785929. We thank you for being a part of the Samsung family. ^Brad
really want another one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really nice washer, got my clothes clean but started making a banging noise after 11 days
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nikki,
We appreciate you giving us a review about the Samsung washer. We apologize for the inconvenience since the washer is starting to make a banging noise. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates an article if the Samsung washing machine is noisy.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001985/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WA54R7600AC/US.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864.
Ticket number: 1144473876i
^Rainly
Disappointed Purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have to exchanged. Cannot wash bed clothes at all. :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Using your appliances without any delays is what we want for Samsung users. Let us help with your Samsung washer.
If the washing machine seems to be working just fine, it's just the clothes aren't clean as you would like, then it's not an issue with the washer.
Clothes are not clean after washing in Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Care for your bedding items with your Samsung washer and dryer:
https://www.samsung.com/us/support/answer/ANS00047247/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145346812) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Serving its purpose mostly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Sometimes es have to run a load twice to get clean or do double rinse.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Michelle, we appreciate you taking time out of your day to leave us feedback on your washing machine. We are always here to help you get the best performance out of your appliance. I am including a helpful troubleshooting guide to assist you with getting the clothes clean (https://bit.ly/39qwU7W). Thank you for being a Samsung customer! ^Lena
Help
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My washer was working fine, now something is wrong with the wash machine. I stay 3 hours away from the store i brought it from...they cant send nobody iyt to fix it. They want to hive me a store credit. I ask them if i do that, who is going to come pick up the washer, they said they will. I said well if you can come pick it up, why cant you have aomeone to come service the washer or bring me another one.....it they give me a full refund, they need to pick up the dryer also....i brought as a set. I should have went with another brand. I will never get Samsung again.
No, I would not recommend this to a friendBuyer Remorse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Buyer remorse. I am 5’2 and cannot reach into bottom of machine. Worse still, I had read all reviews and even though I love Samsung, I did not heed the warnings. Does not fill well. Tops of larger loads are just barely damp. Where is the deep fill? When you add it yourself with a bucket. And if you are lucky it does not try to spin what it feels is extra water out. The impeller is a joke. If you cannot find an agitator at least buy front load. I just loved the champagne color. But that is it. Can you return it? NOT ON YOUR LIFE. HEED THE REVIEWS!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bella, I realize that you are having concerns with your Samsung Washer not filling with water correctly and know how that can be alarming. Our unit use a different technology which allows less water for a better clean. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
If you need additional assistance, we can help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143520552. We would like to welcome you to our Samsung family. ^Brad
Crap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer for 1 week before it started to give me problem. Apparently it is a known fact with Samsung that this washer gets thrown out of balance when washing bedding. Thanks for the update after I purchased. Currently waiting 3 weeks for service while I bring my family of 7 laundry to laundry mat. Thanks Samsung, thanks Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
I see that you are experiencing issues with your Samsung Dryer and caring for your bedding. I have some helpful information to make sure that you get the best performance from your machine. See link below:
https://www.samsung.com/us/support/answer/ANS00047247/
Thank you for choosing Samsung. ^Brad
Find a different company
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year and 1 month (out of warranty) the electric connection started having issues. Lg would fix, so i have to fix out of pocket.... these are to expensive to not last.
No, I would not recommend this to a friendNot worth the price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s one of the worst washers I ever had. I bought it in late April and two months later, I’m having issues. For example, when I do a quick wash, it usually takes about 30 minutes…within 15 minutes of washing, the water kept on running and running. I had to turn it off. It would not recommend this washer unless you want to deal with problems. Never again I would buy a Samsung washer. P.S The same thing happened to my bosses washer as well. GO FIGURE…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung customer, I see that you re experiencing issues with your Samsung Washer taking a long time to wash and continuously dispenses water. I know this can be concerning and would like to offer some assistance to ensure your unit is operating properly. If the machine sensing an irregularity, it will automatically try to adjust the load with different steps. See link below:
https://us.community.samsung.com/t5/Washers-and-Dryers/Washing-Machine-Continuously-Spinning-Rinsing-All-Models/td-p/460889
If you need any further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143676046. We want to give you a warm welcome from our family to yours. Thank you for choosing Samsung in your home ^Brad
Not happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two loads it started making an awful noise, the dryer delivered at the same time was damaged. Paid almost two thousand dollars for these, as an elite plus member over the last few years, I an really disappointed
No, I would not recommend this to a friendWASHER IS HORRIBLE!!! DO NOT PURCHASE!!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this washer when I first purchased it HOWEVER it constantly is shows u6 error code. It does not matter how much or how little I put in this washer it constantly is messing up. I would NEVER EVER PURCHASE THIS AGAIN!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine as it constantly shows a U6 error code no matter how much load you put in. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01002001/ to guide you. Just click on "Washing machine displays an error code" to help you fix the issue.
You can also check this link https://downloadcenter.samsung.com/content/UM/202005/20200506143323162/WA54R7600A_DC68-04037B-02_EN_MES.pdf for the user's manual and just go to pages 53, 54, 55, 56, 57, 58, 59, 60, and 61 for the troubleshooting guides.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144348897.
-Noraina
Where’s my washer?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No pedestal available and washer not available till September!
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance, Washer size
Je
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely recommend this washer and the dryer as well is a huge washer and does an awesome job of getting my families clothes very clean
I would recommend this to a friend Failed after one load
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must have been a lemon because this failed immediately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rahilio! Here's a link (https://bit.ly/3bWPyUI) to our support page for this washer. You can search the symptoms you are experiencing to find troubleshooting guides, FAQs, and other resources of information to help you resolve the issues you're having. ^Jecca
Not happy with this purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I smell gas I called and no response I’m scared This dryer is not to my satisfaction. I’m not happy and with the gas smell I don’t use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, We understand your concern and we would love to speak to you further. We can be reached via any of the following using ticket number:1142132631
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) ^Nic
Samsung washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently not working not even 30 days old yet. Repair person coming out next week. Very upset.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Gasdryer Customer, I see that you are having issues with your Samsung Dryer and know how upsetting that can be with a new appliance. I am glad to see that you are headed in the right direction for a repair. If you need any assistance, we would love to help out via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143447921. We thank you for being a part of our Samsung family. ^Brad
Worst dryer ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer doesn't dry the clothes Must run the dryer at least 3 cycles to get the clothes dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 2427.
Thank you for reaching out regarding your dryer's clothes not drying. We apologize for the inconvenience this has caused you. To help you with your concern about the dryer not drying. I suggest you check this link to help with the dryer's concern.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
In case of repairs are needed, please take note of your warranty coverage for the dryer.
https://www.samsung.com/us/support/service/warranty/WA54R7600AC/US
One (1) year parts and labor
Three (3) years stainless tub part (Part Only)
Ten (10) years washing DD motor part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144810142
Thank you for being a valued customer of Samsung. Have a great day.
^Camille