Customer Ratings & Reviews
- Model:
- WA55A7700AV/US
- SKU:
- 6529815
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity and excellent cleaning performance as significant advantages. Many appreciate its quiet operation, convenient auto-dispense system, and user-friendly design, along with the smart features. However, some users mention the washer's depth as a potential issue for shorter individuals, and a few have reported concerns about product condition upon delivery and long-term reliability. Overall, the positive feedback on cleaning, convenience, and quietness outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Extra work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes too much just to wash clothes. They work so hard to make things fancy, they take the ease out of using the item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kenn, we understand your concerns and we are here to assist you with getting the best performance out of your washing machine. I am including a link to a helpful guide to support your concerns on getting clean clothes (https://bit.ly/3y6B0N9). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143955636) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Stopped working after 9 months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel quit working after 9 months. Impossible to diagnose errors and get support. Be prepared to be without a working machine for a while if anything goes wrong with it. I have Best Buy Total Tech and protection plan - they are no help either and only refer to Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Elwots.
Our team appreciates your patience as you deal with the issue you're experiencing with your washing machine control panel.
Your observation is highly appreciated, and we will work hard to continue improving our products and services.
Please watch this video to assist you with your control panel concerns.
What to do when a washing machine control panel doesn't respond | Samsung US
https://www.youtube.com/watch?v=qNtD_hOEGwY
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144883241) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Auto dispense, Capacity, Cleaning performance
Impressed!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Love Love, this Samsung Washer! I've had it for about a month, it washes great! The dispenser feature saves a lot of time and money. I can't believe how much money I was literally washing down the drain by using too much detergent, bleach, and softener. I had a really old washer before and this one has brought me into the new century. I can't believe how much easier these have made washing clothes for my family. There are so many different settings that can be used for any type of washing you might need to do, and if you have Smarthings on your cell phone you can program your washer and keep up with the progress of the machine as it washes. I was a little concerned with the agitation speed but after the first white cycle I knew there was nothing to worry about. This washer gets the clothes amazingly clean, it's very quiet, and it holds a huge amount of clothes. Don't second guess the purchase, it was worth every penny!
I would recommend this to a friend Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been on back order with unsure delivery date. Hope it’s amazing when we get
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Reliability
Don't recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great! It is incredibly loud regardless of load in the washer, and less than a year in it errored AC6 and needs a new board. Never again will I purchase Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We apologize if your washer is loud and has an error code "AC6" which was less than ideal and it does not meet your expectations. We are always here to help.
We recommend installing your washer on a level and hard floor that can support its weight, failing to do so may result in abnormal vibrations, noise, or problems with the product. If the appliance emits a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest Samsung service center, failing to do so may result in electric shock or fire.
The error code "AC6" means an inverter communication problem. We recommend turning off the washer, unplugging it, waiting one minute, and then plugging the washer in again. If the information code remains, contact a Samsung customer service center.
Refer to the user manual on pages 7 (installation cautions bullet # 2)-8 (critical usage warnings line #2): https://downloadcenter.samsung.com/content/UM/202207/20220715160345431/WA7700A-AD_UM_DC68-04037M-03_EN_MES_R.pdf.
I shared this link about "Samsung Washing Machine is Noisy": https://www.samsung.com/us/support/troubleshooting/TSG01001985/.
You may also refer to this link about "Samsung Washing Machine Information and Error Codes" and scroll to "All Other Errors": https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144859362), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Capacity
Can't reach bottom of Washer to get clothes.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the extra large capacity requires you to be at least 6' in order to reach down and get all of the clothes out. Had to return this for a different unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi tgangel63,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144641780
^Rainly
Terrible delivery experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only had the washer for 1 day so I won’t say much on it. I am reviewing the delivery of this washer. One word horrible, it was pouring rain and the two delivery guys decided that it would be a good idea to unwrap my washer outside, yup in the rain on the street. They washer was soaked. So disappointed in Best Buy. These two guys where so rude and unprofessional. At first Best Buy acted like that was their policy to unwrap appliances in the rain. Until I showed them a video, then they said yeah that’s not right. I will be taking my business elsewhere.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsun Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worst experience of my life. I spent WAY too money on this Samsung Washer for it not to work! It took almost two weeks to get because you made me purchase more items to go with it. I had to call Best Buy back less than a week of having it to see what was wrong with it. The washer soap does not work into the washer. It STILL does not work!! Such a joke! NEVER AGAIN! I should have purchased from Costco.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
A great cleaning experience using your washing machine is what we want you to have.
Using the best kind of detergent in your washing machine may seem tricky. To use the right kind of detergent for your laundry, please refer to the link below.
How to use detergent in your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00031847/
For the best cleaning results, use a high-efficiency detergent such as Tide HE, Wisk HE, Cheer HE, or Gain HE. High-efficiency detergents contain suds suppressors that reduce or eliminate suds. For more details, please visit pages 33–38 of the user manual:
https://downloadcenter.samsung.com/content/UM/202303/20230316133827150/WA7700A-AD_UM_DC68-04037M-04_EN_MES_R.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145570585) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s stops a lot during my washes and won’t finish correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gwenn,
We can feel the frustration you have with this washer. We are here to help you.
We recommend checking the resources below for steps to take when the washer stops during the cycle and won't finish the cycle. Please watch the video and kindly click on the embedded words for more details.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147208545), and it will help our team pull up your information.
^Rodel
Samsun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good don’t washing well t and don’t do the work properly the clothes is stinking and the machine is shaking an noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnarR, let us assist you in maximizing the efficiency of your washer.
Here are some links that can assist you in identifying the cause of your washer's unpleasant odor (please choose the best one you are experiencing based on the options provided), shaking (click on "No, I need more help for the complete troubleshooting step), or noise (listen to the options provided and match the one you have). Please click on the embedded words and watch the full video.
The laundry smells bad
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
The washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
The washer is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/uss
When you message us, please provide us with this reference number (1145996675) to help our team pull up your information.
Have a great day.
^Camille
Greta
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you bestbuy . I bought from outlet but the product was making noise. Later they gave me new one as a replacement.
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer. Will never buy another washer again until this one breaks but will go with the Samsung
I would recommend this to a friendBad costumer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Detergent and softener dispenser didn’t work on the scale from 0 to 10=0. No only that Bestbuy didn’t compensate me at all, after switching my washer 2 times they sold me a lower capacity for the same value, shame if them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
Your Reference Ticket Number: 1144593830
-Angelica
Best Buy customer service is terrible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is fine. Best buys customer service and support is terrible. Won’t buy anything from them again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Smart dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that is senses clothes are dry and stops automatically
I would recommend this to a friendDO NOT BUY SAMSUNG!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is terrible! DO NOT BUY SAMSUNG!!! I am not able to was a load without getting an error message. SAMSUNG’s customer service to get a service repair is the absolute worst!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Neicey,
We would like you to expound more on what's happening with your washer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145894131) to help our team gather your information.
Have a great day.
-John
Dont buy!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. 2 hrs for one load that didnt smell or look clean. Returned this and the dryer that sucks too
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Joetorr.
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Scratches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason that I’m giving it a one is because it was scratched in several places and someone was supposed to call me about it. You pay that much for a washer that is black then you certainly do not want to look at scratches
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We sincerely apologize for the experience with your Samsung Washer. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144764627
Have a great day.
Melardo
Customer Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had minor issues, but in an attempt to get the matter resolved, I received the biggest “run around” that I have ever experienced in my life! Best Buy customer service representatives needs much more training. They are polite, but that is about it.
I would recommend this to a friendHorrible combination
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not wash clothes very well and when combined with the dry. Horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how it feels to have a washer that doesn't clean clothes. We are here to help.
Please see the link below for the steps if the clothes are not clean after using the Samsung washer. Please click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
We would also like to speak to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147462487, which will help our team pull up your information.
^Rainly