Customer Ratings & Reviews

Hello there,

Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.

Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

Have a great day.

^Camille

Hi TonyT,

We apologize that your experience with the washer control panel was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review. Here is a quick list you can check on why the control panel is not responding.

What to do when a washing machine control panel doesn't respond https://www.youtube.com/watch?v=qNtD_hOEGwY

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide them with this number (1144882311) when you message us to help our team pull up your information.

Have a great day.

^Charles

We understand how disappointing it is to deal with a washer not cleaning correctly, Tony. Let us help enhance the washer's cleaning performance.

Here's a link to helpful tips if your washer needs to clean the clothes properly. It also includes resources for the washer's cycles and settings, a guide on choosing the suitable detergent, instructions for leveling the washer, and steps to take if the unit displays an error code or if clothes are stained or damaged.

Clothes are not clean after washing in the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/

For clothes to always come out clean, we have provided another guide you may check for more information.

Get cleaner clothes with your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00084866/

Lastly, here is a link with details to learn the recommended load size for your washer for reference.

The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1146728081) to help our team pull up your information when you message us.

Thank you.

-Angelica

Hi,

Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I apologize if your clothes come out dirty. Usually, if there's something wrong with the washer that's going to affect how well it cleans, then it also affects something else, like a draining, filling, or spinning issue, or even an error code. But if your washing machine seems to be working just fine, it's just that the clothes aren't clean as you would like, then it's not really an issue with the washer.

Our guide will help you use your washer in a way that will maximize its cleaning ability and get your clothes as fresh as possible.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/

Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Stay safe,

Reference Ticket Number: 1144365997

^Mila

Hello, We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. We would like to speak with you further about the concerns you are having with your washing machine. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144107291) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay

Dear Bestbuy clients,

We know how disappointing it is to receive an incorrect item. Let us help you.

To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

They can either answer your question or transfer you to your local store to answer your specific questions.

^Rainly

Hi There.

Thank you for your review. We apologize if your washer won't turn on, which was less than ideal, and it does not meet your expectations. We are always here to help.

We recommend that this washer be installed by a qualified technician or service company and must be properly grounded and installed on a level and hard floor that can support its weight. Failing to do so may result in electric shock, fire, an explosion, problems with the product, or injury.

I shared this link about "Samsung Washing Machine Power Issues": https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-will-not-turn-on-or-turns-off-by-itself.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144861621), which will help our team pull up your information.

Have a great day.

Melardo

Hello, Thank you for sharing this concern with us. I know you must be frustrated with this situation. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144130122) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay

Dear Valued BestBuy Client,

Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about your overall experience with your recent purchase.

And should your dryer need to thoroughly dry your clothes. Please click this link and hyperlinks and watch the instructional video for tips.

The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough

Have a great day.

-John

Dear Valued BestBuy Client,

To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

They can either answer your question or transfer you to your local store to answer your specific questions.

^Rainly

Dear Valued BestBuy Client,

To better assist you with your service, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

Have a great day.

Melardo