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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 529 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity and excellent cleaning performance as significant advantages. Many appreciate its quiet operation, convenient auto-dispense system, and user-friendly design, along with the smart features. However, some users mention the washer's depth as a potential issue for shorter individuals, and a few have reported concerns about product condition upon delivery and long-term reliability. Overall, the positive feedback on cleaning, convenience, and quietness outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 529 reviews
  • Pros mentioned:
    Auto dispense, Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer i have owned. This thing hold a lot of clothes, and things really do come out clean. Not having to mess around with measure detergent for every load is my favorite feature.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Capacity

    Rated 5 out of 5 stars

    Totally worth it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this washer!! It’s lovely to look at and even better to use!! This drum in the washer is so big you can easily fit a king size comforter inside with room to spare. The auto dispenser for the detergent and fabric softener are great! I’ve had this unit since April 2022 and have only had to fill the dispenser twice and I normally do several loads of laundry multiple times a week. There are so many awesome features that I could go on and on. Best money spent on an appliance!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washing machine. I bought the lower model a little more than a year ago from Samsung and it was good. Then we just sold our house a few months ago and the buyer wanted our appliances so we parted ways, so we figured let’s splurge on a newer Samsung, and let me tell you, this machine is amazing! I swear my clothes come out cleaner and fresher than they ever before. Plus you can connect to your SmartThings app and other Samsung devices. Definitely worth getting, don’t second guess yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Capacity, Ease of use

    Rated 5 out of 5 stars

    Huge capacity

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Auto despensor is fantastic. Super easy to use. Extra large capacity

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great and has all the settings you’ll need (maybe more). It’s fairly quiet. I have a toddler and have run a few cycles during his nap. My wife is a little shorter and has a harder time reaching to the bottom so bear that in mind if you are not vertically blessed. I originally purchased the next model down but due to supply issues ended up with this model. We’ll call it a happy accident.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Capacity

    Rated 5 out of 5 stars

    This is a Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have so much laundry at my house so a big washer is necessary. This is my first time getting a Samsung washer and I have been using it for a couple months and I am very happy. I love the auto dispense feature and that I can pick different levels for turn it off. I also think there is a great variety of water temperatures and different rinse cycles. So far I am so happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    So much space!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer - it has enough space for me to wash about 3 loads from my previous washer! Super quiet and I love all the available settings and options. Plus, the app allows me to select the best settings for each load and alerts me when it’s done, if I’m not close enough to hear the alert on the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Quiet workhorse!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. It’s ver quiet, clothes come out nice and clean, and the auto dispensing feature is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    User friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use, love the little hose it has inside to pretreat any stains! I had a pretty basic washer prior to this one so I might just be fascinated with the upgrade. Cleans well, I love using the deep fill for certain clothing but not all so I love the option to use it or not.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Fantastic Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, super quiet and looks amazing. Controls are easy and cleans like it should.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung - 5.5 Cu. Ft. - Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is a great when it comes to cleaning clothing. I love the fact that it also connects to my Samsung phone. From large loads of bedding to normal ones of clothing, It does spectacular work.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the big tub. Runs smoothly. Easy too mange settings.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. I would definitely recommend this one to someone who is looking for a washer that has great capacity, washing features, and is farely quite and plays a little jingle to let you know when the washing cycle is complete.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Depth

    Rated 4 out of 5 stars

    Little High

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Self leveling and will take very large items. My wife love this washer except she is only 5'-2" and requires a step stool to reach items in the bottom of the tub. The tub depth is a design flaw but if your above average height no problem.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there RAZero, we want to congratulate you on your new Samsung Washer and really appreciate you taking the time to share your feedback. Thank you for choosing Samsung in your home. ^Brad Samsung

  • Pros mentioned:
    Auto dispense, Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this set. I like the auto deepened for the detergent and softener. Just throw the clothes in and start. It holds a huge load too. It’s so big that it is hard to get the clothes from the bottom, but no other complains. I also like the quick wash. So convenient

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    SAMSUNG- top load smart washer, auto dispensing.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You definitely have to read the instructions before using this washer, but it’s the best I’ve ever owned! The many washing options are like I’ve never seen in a washer! I have a lot of back and knee pain, so having the “smart” washer, saves me countless trips up and down our basement stairs, to add fabric softener, or to see if it’s finished. I get an alert on my phone when the laundry is done. If you want the perfect combination, get the “smart” dryer too! It also alerts you when the drying cycle is over… even more, you can start another drying cycle right from your phone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    It’s the fashion statement washer for clothes.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This by far is my favorite purchase this year. It’s sleek and quiet but gets the job done. Very easy to use and the detergent pre load feature is definitely a time saver.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Depth

    Rated 4 out of 5 stars

    Does the job.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size. Seems to do the job. The tub is really deep which is great for big and bulky items but can be hard to reach inside for those with short arms.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    My fave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ooooo!!!! I absolutely love our new washer. It holds so much and is almost silent. The choices I have now with Landry I didn’t have that before. I can’t speak enough about how happy I am with the choice

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Capacity

    Rated 5 out of 5 stars

    Good Washer for Large Loads and Bedding

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good large capacity washer. Allows for comforters to be washed easily, especially since it does not have a spindle in the center for the bedding to get wrapped around. Auto soap and softener dispenser is a nice feature.

    I would recommend this to a friend
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