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Customer Ratings & Reviews

$899.99
Save $230
Comp. Value: $1,129.99

Customer reviews

Rating 4.6 out of 5 stars with 245 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer for its large capacity, quiet operation, and effective cleaning performance. Many users appreciate its ease of use and the convenience of the auto dispense system. While the design and appearance receive positive feedback, a few customers have reported occasional reliability issues requiring a reset.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-245 of 245 reviews
  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer! Very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far best purchase we have made in a few years now. This machine is smart and amazing!

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Beautiful from outside

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine broke down just a few months after the warranty expired. The Samsung-authorized repair service charges non-refundable $140 before they are willing to even take an appointment. You can guess why. (As you can imagine those kinds of business models.) We threw away the junk box and are now looking for something other than Samsung. Do yourself a favor and look elsewhere -- other than Samsung.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washing Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is great as of now! No issues since we have had the machine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the headache and extra water bill.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have significant time and money then buy Samsung. A medium sized load of laundry can take 2 to 3 hours. The system will say that it's imbalanced and rinse and spin several times. Even if you just select a spin cycle, it will rinse and spin again. Our water and electricity bill has increased drastically since owning a Samsung washer. DO NOT BUY from them. The service technician says he spends more time repairing Samsung than other brands.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      The washer is essential in every household, MarkJ. Let’s gather the information you need to ensure your clothes are clean after each cycle.

      The link below will help you address the issues with the unit and ensure you can maximize the use of the washer. Learn more by checking the hyperlinks.

      Samsung washing machine spins poorly:
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you need more assistance with the washer and dryer, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148317916) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung