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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,129.99

Customer reviews

Rating 4.6 out of 5 stars with 237 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer, especially its large capacity, quiet operation, and effective cleaning performance. Many appreciate the ease of use and the convenience of the auto dispense system. The design and overall appearance of the washer are also well-received, though a few customers have reported occasional reliability issues requiring a reset.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 237 reviews
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer, holds laundry soap, and softener, and auto dispenses. Only need to fill every couple weeks, and wash daily. Easy to use, looks nice, large capacity, recommend! Actually bought another for my daughter.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Cleaning performance

    Rated 5 out of 5 stars

    Six stars..but the only allow 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic washer..my clothes..work clothes abd uniforms come out super clean!! Ive had a Samsung front load before and thought it was great!! This seems better!!! It spins the clothes first to get the weight of the laundry..then it fills up..not having to put laundry detergent in or softner each time is a plus!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Beautiful machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. No agitator means no more laundry strangled around it. Quiet and it sings when it is done.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 3 out of 5 stars

    Auto dispenser

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “I really like this washer overall—it’s efficient, quiet, and does a great job cleaning. My only concern is with the auto-dispense detergent feature. Even when I set it to a higher level, it seems to release less detergent than I expect. It’s not a dealbreaker, but something to keep in mind if you rely on that feature.”

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Kari,

      We understand your concerns about the auto-dispenser feature on your washer. Let us help you.

      We shared a link below with steps to help with your washer's dispenser. Please refer to the embedded words for more information.

      Dispenser drawer issues in Samsung washing machine
      https://www.samsung.com/us/support/troubleshoot/TSG10002916/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150592390) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washing machine runs quite It’s deep u could wash king size bedding with no problem And you have your smart washing everything easy to setup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lots of Questions and Comments

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good washer, expected more from Samsung. I own lots of Samsung items. The washer never shows the soap and softener amount set, so to be sure you will need to press again your preferences. The clothes even on the maximum quantity of soap and softener doesn’t smell like you use it, even on small loads. For towels like 6 medium size it never covers all with water, it is supposed to sense the load, so you will have to press the deep fill option which then will take you to a full fill and waste of water at the end. One question, my washer has no agitator but zI still place items all around inside, but after spin it’s all over washer, it’s the same if I just through clothes inside? Thanks for your answer. Above all I recommend the product, still a Damsung

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Huge drum and amazing results

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine! I had a front loader for over 10 years and went back to a top load. It took some getting used to but this washer is amazing! You can fit your whole house in there!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deep Fill & Active Water Jet >> 5-Star

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The almond color and trim looks great in the house and better than on the showroom floor. The old Samsung washer did not have a variable water level and no soaking option which was definitely an issue with my wife. This new washer has the Active Water Jet and Deep Fill feature. My wife really likes these features and praises the deep fill capability. Slanted top is not good, but prevents clutter. The Deep Fill capability makes the washer a five star in this family.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can wash bulky Items (Comforters, blankets). It's quiet you don't even realize it on till you hear the beep.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer machine It is very quiet and has a lot of room for big loads.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this wash machine. It closes by itself and the detergent dispenser is a life saver. You dont have to keep filling the detergent every single load.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Saver in many ways

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quiet and I didn't think I would love the automatic detergent dispense as much as I would. Didn't realize I was overusing detergent. Definitely a great purchase and worth it. Also great to have the app on my phone show me when loads are complete when i'm away

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic washer. Does everything we need, has a huge capacity so a king sized comforter fits with room to spare, and it's very quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine, a must buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great washing machine, it is durable and high quality, it cleans my clothes great. I have been using it for a little over a year now, it is a great washing machine, very modern and high tech.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks great but has issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer matches the Samsung dryer and the main reason we purchased it. It has a huge capacity and looks great but there are some things we don't like about it: The drain flow is fixed and can't be changed. The GE washer we had before this one drained just fine with no issues. The Samsung washer drains really fast, in fact, too fast for my drain to keep up. I have a 1.5 inch PVC drain and I had it 'snaked' by a plumber to see if there was any clogs in my drain system and there weren't any. The plumber told me that the newer washer drain really fast and older houses can't keep up. Why didn't the engineers at Samsung make a variable drain system to allow the consumer to set it at a flow rate their drain system can handle? In addition, the display panel is very confusing. We wanted to just spin the clothes and nothing else. When we selected 'Spin Only' it still filled with water to rinse. I didn't want to rinse, only spin.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Our goal is for you to enjoy your washer to the fullest. Let us help you out.

      To familiarize yourself with how to operate your washer, please refer to the washer's manual. Kindly turn to pages 38-40 for the control panel icons and functions. Page 41 for simple steps to start, and pages 42-43 for cycle overview:
      https://downloadcenter.samsung.com/content/UM/202407/20240725163749475/OID64668_IB_WA7550C_EN.pdf

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147633400, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer performs great items really get super clean

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    We love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 month of use ( every weekend) we love it, the controls are easy to use and the feature that you can controlled from your phone and know when the cycle is done is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Love it but can be a little noisy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised by the automatic dispenser for the detergent, I thought I wasn’t going to love it but now it’s a game changer! I fill it a few times a month and it holds so many loads. This washer has a big drum, I’m 5’ 3” and I have to tippy toe it to get to the bottom back sometimes. Lastly, I’m not sure if it’s all new washers these days; but when the drum was full and would turn, you can hear a noise. That’s my only complaint about this washer. Other than that I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washing machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased couple months ago and so far has been great addition, noise cancellation, speed, Efficienncy and power saver.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Beautiful large capacity washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Extra large capacity, several cycles. Agitator free so great for bedding.

    I would recommend this to a friend
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